Barracuda Essentials for Microsoft Office 365

Barracuda Total Email Protection combines Barracuda's complete email protection portfolio in a single solution. featured areas include: all-in-one email security, backup and archiving for O365. A.I based protection from spear phishing, account takeover and business email threats. This also includes Anti-phishing training (and simulation), Barracuda Forensics and Incident Response


  • Complete Microsoft Office 365 Security & Protection
  • Inbound & Outbound Email Protection
  • Data Loss Security & Prevention
  • Office 365 Backup
  • Threat and risk protection (Inc. Sandboxing
  • Email Continuity
  • Complete Backup : Cloud to Cloud
  • Compliance & E-Discovery
  • A.I for Phishing & Spear Phishing
  • Forensics & Incidence Response


  • Protect & Secure Microsoft Office 365
  • Security & Gateway for Spam
  • Protects & prevents critical data leaving the business
  • Protects Exchange, Sharepoint Online & OneDrive
  • Protects against zero hour targeted attacks
  • Ensures emails are accessible in the event of a disaster
  • Secure Business Data with Backup to Barracuda Cloud
  • Granular retention policies
  • Protection against engineerd fraud & account takeover
  • Automated incident response to address attacks


£19.41 per licence

Service documents

G-Cloud 11



James Drew

01246 572948

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Yes - O365 (some features work with on-premise email & security platforms
Cloud deployment model Public cloud
Service constraints Yes - Licencing, this solution is sized on a per user licence model
System requirements Some modules require Microsoft Office 365

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Premium support offers a 30 min SLA
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat support also available directly with Barracuda through their support site:
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Support Pricing within Licencing cost - Included on Pricing Documentation
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Customers can leverage available Campus training, Sales engineer support and deployment
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Users are notified prior to the end of the contract, once engagement has been agreed data is then purged after a certain period of time as by request of the customer
End-of-contract process There are tools the customer can leverage, this entire process will be completed interactively with the Barracuda support team

Using the service

Using the service
Web browser interface Yes
Supported browsers Internet Explorer 10
Application to install Yes
Compatible operating systems Android
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Not applicable
Service interface Yes
Description of service interface Web service GUI Interface, Software as a Service (Saas
Accessibility standards None or don’t know
Description of accessibility Through browser
Accessibility testing None
Customisation available Yes
Description of customisation Yes customers can go via the MSP (Managed Service Provider) route. Per domain, unique rule sets, customisable notifications and reports.


Independence of resources The solution service is complete with scalable growth infrastructure to ensure user performance & capacities are not hindered in any way.


Service usage metrics Yes
Metrics types The amount of usage that is consummed within the solution
Reporting types Real-time dashboards


Supplier type Reseller providing extra support
Organisation whose services are being resold Barracuda Networks

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Via download in either PST, EML, CSV
Data export formats CSV
Data import formats Other
Other data import formats
  • PST
  • XML
  • CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Not applicable
Approach to resilience Available on request
Outage reporting Not applicable

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Access linked to Active Directory credentials and rights granted within the user console. Support is provided to named contacts only.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards HIPAA
Information security policies and processes COOLSPIRiT have a resource responsible for information security policy

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Available on request
Vulnerability management type Undisclosed
Vulnerability management approach Not applicable
Protective monitoring type Undisclosed
Protective monitoring approach Available on request
Incident management type Undisclosed
Incident management approach Available on request

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £19.41 per licence
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 14 Day Free Trial
Link to free trial

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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