Placecube Ltd

Liferay Analytics Cloud

Enhance your digital strategy through your target audience data and performance across your organisation’s touchpoints. Liferay Analytics Cloud is a customer and web analytics tool that aggregates data and visualises analytics regarding people and interactions. Track and consolidate customer profile and behavioural data into a single view of the customer.

Features

  • Asset performance reporting
  • Path analysis to understand how visitors reach you
  • Works with Liferay and non-Liferay sites
  • Designed for both individuals and accounts
  • Single customer view across digital touchpoint
  • Highly flexible and interoperable
  • Secure. UK data-centres. DPA and GDPR compliant.
  • Multi-dimensional segmentation and segment insights
  • Page and asset interaction

Benefits

  • Better experiences, better insights, better results
  • Overcome existing data silos and provide essential personalized experiences.
  • Measures the performance of marketing assets and content
  • Understand how your customers behave across multiple touchpoints
  • Calculate interest based on people engagement and topics of interest
  • Enrich audience profile by aggregating data from multiple sources
  • Define target audience based upon common characteristics and behaviour
  • Identify problems with content, to improve conversion rates

Pricing

£6000 per unit per year

  • Education pricing available

Service documents

G-Cloud 11

186467159056029

Placecube Ltd

Jenny Dias

020 8895 6756

jenny.dias@placecube.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Liferay Digital Experience Platform (DXP), Digital Place , Digital Place for Communities, Digital Place for Local Public Services,
Cloud deployment model Private cloud
Service constraints None
System requirements
  • Computer with a browser
  • Interner Connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority
Level Acknowledge Receipt (2)
1 08:00 –18:00 1 clock hour
2 08:00 –18:00 2 business hours
3 08:00 –18:00 2 business hours
4 08:00 –18:00 24 business hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Level 1 Support
Level 2 Support
Level 3 Support
Level 4 Support
Placecube provides a comprehensive support service. Once the service is live, it will be in support, and managed by our dedicated Support Manager
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Upon initiation of the service, Placecube consultants will work with you to discuss your specific on-boarding needs and solution requirements. An initial on-boarding assessment will be conducted using virtual meeting facilities, and further discussions can take place either virtually or in-person, as required. The on-boarding session will include a walk-through of the service, demonstrating the various administrative and end-user interfaces.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction In the event that you no longer wish to use the service, PFIKS can provide an encrypted archive of all client-owned data stored within the platform.
End-of-contract process The customer is contacted 3 months prior to end of contract to renew. They will have 2 months to renew the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service NONE
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing Third party testing, customer testing, internal testing
API Yes
What users can and can't do using the API Through the API, users can view, create, edit and delete any entity their user account has permissions to perform those actions on.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Colour scheme, logos, pages, navigation, features, forms, and content can be customised.

Scaling

Scaling
Independence of resources Proactive monitoring and auto-scaling

Analytics

Analytics
Service usage metrics Yes
Metrics types All login requests and end user contribution activity.
Reporting types API access

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Liferay, Amazon Web Services

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Other
Other data at rest protection approach All data encrypted at rest using AES-256.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach The platform provides built-in export tools for users to download a compressed archive of data.
Data export formats Other
Other data export formats LAR (ZIP)
Data import formats
  • CSV
  • Other
Other data import formats LAR (ZIP)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Uptime target of 99.9%, excluding any planned maintenance
Approach to resilience Redundancy across all application tiers, spread across multiple physical data centers.
Outage reporting Support platform where service outages are reported and customers are added to the ticket and emailed the details.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Role-based access control
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 UKAS by Bureau Veritas
ISO/IEC 27001 accreditation date 12/10/2010
What the ISO/IEC 27001 doesn’t cover Physical location, which is covered by Hosting Partner
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We follow ISMS standards and processes. Placecube have a policy and manual set that all staff must accept sign and adhere to.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change Control Policy and Procedure – Specifies the scope and process for change control of our organisation’s information processing facilities for hardware, software and devices.
Vulnerability management type Supplier-defined controls
Vulnerability management approach All components within the stack (infrastructure and software) are continuously tested for vulnerabilities. PFIKS are alerted of any detected vulnerabilities by third party suppliers, and take action on a timescale commensurate with the severity.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Services are monitored continuously, with alerting to the support team. The support team will assess the potential compromise and undertake corrective action according to the severity threat level.
Incident management type Supplier-defined controls
Incident management approach Managed through our support desk. The CSO and ISO ensure appropriate action taken in accordance with ISO27001 Incident management policy.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £6000 per unit per year
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
Return to top ↑