SharpCloud is a top-down, data-driven, high-level strategic visualisation and communication tool, which allows users to arrange information into engaging visual stories and dynamic presentations. It enables users to bring together knowledge, content and stakeholders, and tell meaningful stories behind complex issues.
- Quickly acquire, import and organise data
- Deployed for access from the RLI/ALI, handling OFFICIAL-SENSITIVE data
- Create interactive stories and views
- Display relationships between datasets - where no connection exists
- Identify patterns in data for further analysis.
- Display complex information in an engaging and consumable format.
- Run digital workshops, with real-time user/group participation.
- Automate story build from existing business systems using SDK/API
- Enhance Portfolio, Programme and Project Management, and Enterprise Risk Management.
- Use-case templates for Project Portfolio reporting, Risk, Roadmapping & more
- Fast and effective insight to Projects, Risks, Products & Roadmaps
- Transform your organisation to become agile, dynamic and efficient
- Enables joint team alliancing across the RLI
- Stimulate true collaboration across teams and break down communication silos
- Shared understanding of data and trends
- Operational improvement through real insight
- Clear strategic awareness of what’s important
- Eliminate inefficiencies of having to re-work slide decks and spreadsheets
- Identify, visualise and explore the important relationships across your business
- Create a shared understanding to support better business decisions
£1095 per licence per month
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
- Modern Slavery statement
DEVONPORT ROYAL DOCKYARD LIMITED
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
Service accessed from RLI/ALI end points including SMI2.
Routine maintenance planned and scheduled in advance, with steps taken to reduce impact to service.
Compatible VDI component available on Client UAD.
|Email or online ticketing support||Email or online ticketing|
|Support response times||Standard 4 Hour response to Priority 1 incidents but ability to tailor to customer requirement.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Standard Infrastructure and application availability - 04:00 – 23:59 (Monday to Friday)* - 95% SLA (Outside Scheduled Downtime).
* Infrastructure and Applications may be available at times outside of the target availability hours stated above. Notwithstanding any such additional availability will be excluded from any Service Availability KPI calculation.
SLA's above and beyond the standard offering are priced on request.
|Support available to third parties||No|
Onboarding and offboarding
The setting up of a new SharpCloud instance is tailored to the user requirement. This can include:
- data migration/import
- SME consultancy/training
- production of appropriate documentation sets
- guidance and assistance for the Information Asset Owner and the accreditation process
These can be priced separately as required.
Users have access to a range of resources to help them become competent in using SharpCloud. The in-product Help story includes detailed information and downloadable guides covering all SharpCloud’s capabilities and links to a range of videos hosted on our SharpCloudTV YouTube channel.
Users have access to our online Learning Management System (LMS), allowing them to work through appropriate courses for their needs, building from beginner to expert status. Additionally users can attend free online webinars (hosted weekly) and we offer the option to purchase on-site training and custom courses.
SharpCloud includes a selection of free samples stories and public examples to inspire ideas and to help users develop great content.
We host regular ‘discovery-days’ and other events at which users share their stories and knowledge.
|Other documentation formats||Microsoft Office Applications|
|End-of-contract data extraction||Should you require your data to be extracted at point of exit a fee will be applied this is subject to the amount of data and security level for data held on the system. Data will be held on backup tapes for up to a year after cessation of the contract, after such time we cannot guarantee that data can be retrieved.|
|End-of-contract process||Formal notice is given for the termination of the service 90 days prior to contract end. Access to the customer workspace is removed. Any data can be extracted, but will be subject to a fee depending upon Security level and volume of data.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||Windows|
|Designed for use on mobile devices||No|
|Description of customisation||
SharpCloud can be configured and customised to help accelerate adoption and exploitation via:
Configuration of attributes, tags and relationships (by the user)
Creation and application of bespoke SharpCloud story templates and widgets (provided through Consultancy Support)
Creation of visualisations based on a range of pre-built models (by the user)
|Independence of resources||Close monitoring of demand and consumption via appropriate performance monitoring toolsets in parallel with appropriate scaling of infrastructure resources to meet demand.|
|Service usage metrics||Yes|
Other metrics available on request
|Reporting types||Reports on request|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||SharpCloud|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||Less than once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||Physical access control, complying with another standard|
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Data within the system can be copied to an excel file, or downloaded as a storyzip file. Data in storyzip files can be extracted into resource files and JSON objects.|
|Data export formats||
|Other data export formats||JSON|
|Data import formats||
|Other data import formats||JSON|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||Standard Infrastructure and application availability - 04:00 – 23:59 (Monday to Friday)* - 95% SLA (Outside Scheduled Downtime). * Infrastructure and Applications may be available at times outside of the target availability hours stated above. Notwithstanding any such additional availability will be excluded from any Service Availability KPI calculation. SLA's above and beyond the standard offering are priced on request.|
|Approach to resilience||Available on request|
|Outage reporting||Email alerts/phone calls|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
Access is managed through Access Control Lists (ACL's) defined by the Customer through approved workflows. Access to information is managed on a need-to-know basis, this includes restricting Admin access to the data and auditability records against information.
Audits of unused accounts and privilege escalation are undertaken to maintain appropriate access.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||Between 6 months and 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||Between 6 months and 12 months|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||DAIS accreditation|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||Other|
|Other security governance standards||DAIS accredited|
|Information security policies and processes||Babcock's service conforms to the Security Policy Framework, JSP 440 and JSP 604. We undertake Security Working Groups with our DAIS case officer and NTA. Each new service undertaken follows the outlined accreditation on-boarding process and requires Customer Information Asset Owner approval for on-boarding.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||Change management is undertaken subject to ISO20000 controls and processes, the scope of which includes other relevant service management elements.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Available on request due to sensitivity.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Available on request due to sensitivity.
Complies to Authority defined standards.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Incident management is undertaken subject to ISO20000 controls and processes, the scope of which includes other relevant service management elements.|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||Yes|
|Other public sector networks||
|Price||£1095 per licence per month|
|Discount for educational organisations||No|
|Free trial available||No|