Business Comply Limited

Crisis Adapt Recover Emerge (CARE) Organisation Transformation and Rebuild

Our business and digital transformation model works by blending strong interpersonal techniques that gain support and insight, with process and method that embeds a better outcome. The programme provides a route map to take organisations through the four phases : the catalytic change, currently Covid-19; adapt; recover/rebuild and emerge.


  • Fully functional delivery platform used throughout.
  • Orientated for enterprise and continuous change.
  • Maps the transformation journey top-down and bottom-up
  • Play books and underlying materials structured in.
  • Includes 'build your own app'.
  • Full journey history and versioning.
  • Process mining can speed insight seeking and overall management.
  • Rich scope of tools from surveys to online sessions.
  • Comments and feedback on effectiveness available.
  • Can be role-simulated or


  • Functional dashboards makes for rapid start up.
  • Play book libraries with subject specific content speeds production.
  • Fully managed service ensures cost benefits are achieved.
  • No installation and minimal training eases adoption.
  • Browser based so has universal accessibility.
  • Transformation modelling for tracking complex regulatory regimes.
  • Integration with existing system assures a consistent journey
  • Proven BusinessOptix platform and track record (100,000+ users)


£570 a unit a year

Service documents

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G-Cloud 12

Service ID

1 8 4 6 1 7 8 2 1 0 6 4 5 4 7


Business Comply Limited Kenneth Tombs
Telephone: +44 (0) 1304 621 735

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
  • Contemporary Browser Access.
  • Reasonable bandwidth.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Monday to Friday normal UK business hours, initials response four hours.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Online from a browser using conventional url.
Web chat accessibility testing
Onsite support
Yes, at extra cost
Support levels
Front line customer administrator support is standard, with direct user support available subject to agreement and scope.
Support available to third parties

Onboarding and offboarding

Getting started
We support setting up the service and the first few models or documents created. There is an online community with video materials to support the ongoing use of the platform. Skilled subject experts, pre-populated content, facilitator led training, are available 1:1 or as scheduled Webinars.
Service documentation
End-of-contract data extraction
Customers can download content from their libraries with simple utilities provided into most file formats.

Bulk downloading can be provided in conjunction with the support team.
End-of-contract process
A termination date is agreed, with accompanying plan for the off-boarding of users and the hand over of content and data.

Any outstanding charges are invoiced at the end of the month.

Data is retained for a minimum of six weeks in case of service reactivation later.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Service interface
Description of service interface
A Database Schema report is available for each library tenant as well as documentation for the API's and other structures.
Accessibility standards
None or don’t know
Description of accessibility
The browser control panel is designed to be simple and easy to follow as a user. Visual guidance/tours and information is provided.

The best practicable levels of accessibility have been provided considering the nature of the platform.
Accessibility testing
What users can and can't do using the API
The REST API can be used to 'put'and 'call' data from the platform for other application's use. By arrangement all the features of the application can be made available.
API documentation
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Customisation available
Description of customisation
The operational management systems, policies and processes frameworks and stencils within a library, and their outputs, can be customised by users. This would require Admin level users with XML and XSL knowledge.


Independence of resources
This information is available on request.

Resilience of infrastructure is assured by our hosting provider, Azure.


Service usage metrics


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
The Change Corporation Limited (UK)

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export their own libraries using the control panel into a common format under their own control.
Data export formats
  • CSV
  • Other
Other data export formats
  • ISO/IEC 19510:201 BPMN Notation
  • Microsoft Visio and office
  • AWD Process model
  • Bizagi 2.6
  • Oracle BPA
  • XML
  • Image
  • BeInformed
  • Native file formats
Data import formats
  • CSV
  • Other
Other data import formats
  • ISO/IEC 19510:201 BPMN Notation.
  • Microsoft Visio and office.
  • AWD Process model.
  • Bizagi 2.6.
  • Most PDF formats.
  • Oracle BPA.
  • XML.
  • Industry Print.
  • Image.
  • Cordys Nimbus.

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
DARE encryption (XTS-AES 256-bit) on the customer data SAN.

Availability and resilience

Guaranteed availability
SLA is for 99.5% availability.
Approach to resilience
This information is available on request.

Resilience of infrastructure is assured by our hosting provider, Azure.
Outage reporting
We use email alerts and monitoring technology for v
events and noticeable operational loss of service.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Support has independent routes to the service for management purposes.

Access points are restricted by IP address.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
British Standards Institute (BSI)
ISO/IEC 27001 accreditation date
April 2019
What the ISO/IEC 27001 doesn’t cover
For clarity.

We off-set certification to Business Optix Limited for the platform itself, which is audited by BSI.

Business Comply's own ISO27001 accreditation is inherited from its predecessor and was undertaken by QMS.

We are currently mapping Cyber Essentials new scheme to ISO.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our Information Security policies and processes form part of our ISMS and are compliant with ISO 27001.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Software configuration is undertaken in-house and follows good industry practice within an agile methodology.

Code changes and new feature provision are assessed for threat as part of the security group.

The infrastructure level is a fully managed service on our behalf by Azure under an agreed SLA.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We carry out periodic reviews (and yearly independent penetration tests) of threats to service availability and viability, based on membership of a security community, that constantly monitors known threats and vulnerabilities. Our best defence is in providing well-architected applications and high-grade communications methods. The status, location and configuration of our software and infrastructure components are tracked throughout their lifetime. Changes to the service are assessed for potential security impacts and then managed to resolution where relevant.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We constantly monitor network traffic and access requests across a real-time network that identifies early warnings of high-risk traffic. Our response is real time and immediate to threats to service viability and availability. Additionally, our service effectively monitors misuse and malfunction. Our intention is to give confidence of capturing enough service meta-data to identify the suspicious or inappropriate use of our services, and can take prompt and appropriate action to address any incidents before it becomes user critical.
Incident management type
Supplier-defined controls
Incident management approach
We use our own platform to operate a reporting scheme for users and administrators. Where appropriate, we advise customer users and administrators of an incident and if serious notify CESG or Cyber Essentials of an attack. Incident management processes are in place for the service and are actively deployed in response to security incidents pre-defined processes are in place for responding to common types of incident and attack. Our own platform defines the process and contact route for reporting incidents by users and administrators. Where relevant, incidents are reported swiftly to administrators and users by a suitable mechanism.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£570 a unit a year
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.