EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Enterprise PaaS

DXC Technology’s Enterprise PaaS is the ideal solution for UK Public Sector organisations requiring traditional or modern platforms for Enterprise Applications. Hosted in DXC’s UK List X next generation Data Centres staffed by security cleared staff to SC, this shared facility eliminates need for high investment in traditional IT provision.


  • Provision of highly secure (OFFICIAL), isolated private cloud
  • Connect to the Public Services Network (PSN) or Internet Facing
  • Transform traditional IT to a managed private cloud hosting platform
  • Provide commercial flexibility, OPEX
  • Full management of operating systems, security services and server management
  • Enterprise-class support included as standard at all SLAs
  • Partner with exceptional experience at managing private cloud transformation
  • We support the following platforms: Mainframe: MVS (z/OS)
  • VME Midrange: AIX, HP-UX, Solaris, X86 (Linux and Windows)
  • Full range of support technologies available on request


  • 100% dedicated, managed, complete IaaS and PaaS solution
  • Purpose-built, pre-integrated solutions using market-leading DXC hardware, software and services
  • Tailored hardware and software solutions from leading manufacturers
  • Choice of pre-defined configurations aligned to workloads
  • Consumption-based service configured to meet your needs
  • Greater security options, data placement preferences, and support locations
  • Incorporates SHA2 Certificates, Symantec SEEDC, Symantec WDE


£85.00 to £2693.00 per virtual machine per month

Service documents

G-Cloud 10


EntServ UK Ltd part of the DXC Technologies Group

DXC Frameworks Team

+44 (0)560 303 4826


Service scope

Service scope
Service constraints UK based DXC Data Centres only.
System requirements Disclosed upon application

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Would be agreed on case by case basis.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels Please refer to the Service Description Document for our Support levels.

DXC will provide a technical account manager for each engagement.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started DXC will provide onsite training, online training, and user documentation tailored to specific requirements at additional cost.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction On request service.
End-of-contract process On request service.

Using the service

Using the service
Web browser interface No
Command line interface No


Scaling available No
Independence of resources By System monitoring, Capacity reporting, and Change control.
Usage notifications Yes
Usage reporting Other


Infrastructure or application metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Application data
  • Virtual Machine
  • System
Backup controls As agreed on service on-boarding.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Depends on requested Solution.

Typically, up to 99.95% SLA.

SLA failures are refunded by a service credit as agreed up on.
Approach to resilience Dual Data centre, an HA configuration, Cross site DWDM Network.
Outage reporting Through Service Level reports and Instant management process using Telephone, email etc. as agreed.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication Authenticated federation.
Access restrictions in management interfaces and support channels Multi- Factor Authentication.
Access restriction testing frequency At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 23/09/2015
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 29/11/2016
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover N/A
PCI certification No
Other security certifications Yes
Any other security certifications
  • HMG Accreditation
  • PSN Accreditation

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes DWP Information Security Systems Standards (ISSS).

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach CMDB, hardware tracking in data centre. All changes are impacted by Service/Account Security Manager.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Available on request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach As agreed with client.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Through Physical and Virtual Segregation.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £85.00 to £2693.00 per virtual machine per month
Discount for educational organisations No
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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