This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with EntServ UK Ltd part of the DXC Technologies Group are still valid.
EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Enterprise PaaS

DXC Technology’s Enterprise PaaS is the ideal solution for UK Public Sector organisations requiring traditional or modern platforms for Enterprise Applications. Hosted in DXC’s UK List X next generation Data Centres staffed by security cleared staff to SC, this shared facility eliminates need for high investment in traditional IT provision.

Features

  • Provision of highly secure (OFFICIAL), isolated private cloud
  • Connect to the Public Services Network (PSN) or Internet Facing
  • Transform traditional IT to a managed private cloud hosting platform
  • Provide commercial flexibility, OPEX
  • Full management of operating systems, security services and server management
  • Enterprise-class support included as standard at all SLAs
  • Partner with exceptional experience at managing private cloud transformation
  • We support the following platforms: Mainframe: MVS (z/OS)
  • VME Midrange: AIX, HP-UX, Solaris, X86 (Linux and Windows)
  • Full range of support technologies available on request

Benefits

  • 100% dedicated, managed, complete IaaS and PaaS solution
  • Purpose-built, pre-integrated solutions using market-leading DXC hardware, software and services
  • Tailored hardware and software solutions from leading manufacturers
  • Choice of pre-defined configurations aligned to workloads
  • Consumption-based service configured to meet your needs
  • Greater security options, data placement preferences, and support locations
  • Incorporates SHA2 Certificates, Symantec SEEDC, Symantec WDE

Pricing

£85.00 to £2,693.00 a virtual machine a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

1 8 4 2 0 4 5 4 9 6 1 6 0 7 9

Contact

EntServ UK Ltd part of the DXC Technologies Group DXC Frameworks Team
Telephone: +44 7966 827455
Email: ukitenders@dxc.com

Service scope

Service constraints
UK based DXC Data Centres only.
System requirements
Disclosed upon application

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Would be agreed on case by case basis.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
Please refer to the Service Description Document for our Support levels.

DXC will provide a technical account manager for each engagement.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
DXC will provide onsite training, online training, and user documentation tailored to specific requirements at additional cost.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
On request service.
End-of-contract process
On request service.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
By System monitoring, Capacity reporting, and Change control.
Usage notifications
Yes
Usage reporting
Other

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Application data
  • Virtual Machine
  • System
Backup controls
As agreed on service on-boarding.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Depends on requested Solution.

Typically, up to 99.95% SLA.

SLA failures are refunded by a service credit as agreed up on.
Approach to resilience
Dual Data centre, an HA configuration, Cross site DWDM Network.
Outage reporting
Through Service Level reports and Instant management process using Telephone, email etc. as agreed.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Authenticated federation.
Access restrictions in management interfaces and support channels
Multi- Factor Authentication.
Access restriction testing frequency
At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
Dedicated device over multiple services or networks

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
23/09/2015
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
29/11/2016
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • HMG Accreditation
  • PSN Accreditation

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
DWP Information Security Systems Standards (ISSS).

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
CMDB, hardware tracking in data centre. All changes are impacted by Service/Account Security Manager.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Available on request.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Available on request.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
As agreed with client.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
Through Physical and Virtual Segregation.

Energy efficiency

Energy-efficient datacentres
Yes

Pricing

Price
£85.00 to £2,693.00 a virtual machine a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.