Truststream Security Solutions

CyberArk Managed Operations Service

CyberArk provides class-leading Privileged Access Security (PAS) software which can deliver huge benefits to your business if implemented and managed properly. This Truststream managed service takes away the burden of operating your CyberArk system and frees your staff to concentrate on bringing your business applications under the control of CyberArk.

Features

  • Enterprise Password Vault (EPV)
  • Secure and tamper proof digital vault with multiple security layers.
  • Privileged Session Manager (PSM)
  • Single-sign-on control point that isolates, records and audits privileged access
  • Application Access Manager
  • On-Demand Privileges Manager
  • CyberArk License Reseller and CyberArk Support & Maintenance Reseller
  • Proactive monitoring/optimisation of your Cyber Ark platform
  • Fully managed Cyber Ark platform
  • 24/7/365 Truststream engineer support

Benefits

  • Manage Privilege at an Enterprise level through policy driven rules
  • Protect all privileged Accounts and SSH Keys
  • Control Access to Privileged Accounts
  • Manage application and service credentials
  • Comply with audit and regulatory requirements
  • System health checks and quarterly service reviews
  • Continual platform development
  • Reduce operational head count
  • Reduce staff attrition/skills concern
  • Fixed fee model

Pricing

£9000 to £20000 per instance per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

1 8 4 1 0 6 6 6 6 5 8 8 7 6 4

Contact

Truststream Security Solutions

Bryan Thomson

07827 327320‬

bryan.thomson@truststream.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Application Access Manager (AAM)
Secrets management for DevOps and automation processes, prevent hardcoded credentials
On-Demand Privileges Manager (OPM)
Control and monitor super users commands and replacement of SUDO
Endpoint Privilege Manager (EPM & EPM SaaS)
Server and Workstation least privilege, application control, credential theft protection
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints
Supplied upon request, contact Truststream to arrange an initial needs assessment session to capture your service specific requirements
System requirements
  • Windows 2012 R2 SP1, Windows 2016
  • .Net Framework 4.5.2
  • IIS 8.5, 10.0
  • Internet Explorer 11.0, Chrome 56 and Higher
  • Microsoft Remote Desktop Services
  • Microsoft Remote Desktop Services Gateway
  • SUSE Linux Enterprise Server 11 SP4 or 12
  • CentOS Linux 5.6 +, 6.4 + and 7.x versions
  • Red Hat Enterprise Linux 5.6+, 6.4+ and 7.x versions

User support

Email or online ticketing support
Email or online ticketing
Support response times
Customers cases will be assessed and graded on receipt. The customer can also request an escalation to a case. Truststream operates 24x7 support so response times are the same at weekends.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
24x7 telephone support is provided by fully-certified Truststream staff, accredited as CyberArk Certified Delivery Engineers (CDE).

All customers are provided with a Technical Account Manager and a Customer Service Manager who are committed to helping you achieve the highest value, performance and results.

The latest system enhancements, updates, and alert announcements are included
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All customers are provided with operational guides, network design documents and customised training can be provided upon request.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
We do not hold any client data
End-of-contract process
If your maintenance contract expires then all users within your company will no longer be able to directly contact Support. All active Support cases will be put on hold until maintenance has been paid. Once maintenance is paid Support assistance will resume.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
The PAS Web Services is a RESTful API that enables users to create, list, modify and delete entities in Privileged Access Security solution from within programs and scripts. The main purpose of the PAS Web Services is to automate tasks that are usually performed manually using the UI, and to incorporate them into system and account-provisioning scripts.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The PAS Web Services SDK is a RESTful API that can be invoked by any RESTful client for various programming and scripting environments, including Java, C#, Perl, PHP, Python and Ruby.

Scaling

Independence of resources
Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them

Analytics

Service usage metrics
Yes
Metrics types
Metrics include: transactions per second, number of users, average queue time, number of successful changes/verifications/reconciliations , number of failed change/verifications/reconciliations.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
CyberArk Software Limited

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
We do not hold customer data
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export metadata, but not passwords from the solution. Users are able to produce reports on activity using the web portal.
Data export formats
  • CSV
  • Other
Other data export formats
SIEM API
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLA's will be defined once the target operating model with the buyer is agreed. This will include service credits for non-performance.
Approach to resilience
Available on request
Outage reporting
Public Dashboard & Email

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Available upon request
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Comsec Consulting
PCI DSS accreditation date
14/01/2019
What the PCI DSS doesn’t cover
All covered.
Other security certifications
Yes
Any other security certifications
  • We are looking into FEDRAMP for the coming year
  • On top of our PCI, SOC and ISO 27001 program
  • Truststream is Cyber Essentials Plus certified

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
Available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available on request
Vulnerability management type
Undisclosed
Vulnerability management approach
Truststream is both ISO27001 and Cyber Essentials + certified. Part of this requires us to ensure that all Critical/High rated vulnerabilities are detected and remediated within 14 days. To detect we use continual vulnerability scanning on all corporate assets via our in house Tenable platform.
Protective monitoring type
Undisclosed
Protective monitoring approach
Available upon request - Proactive monitoring and response is required as part of our ISO27001 and Cyber Essentials plus requirements
Incident management type
Undisclosed
Incident management approach
Available upon request - A robust incident management process is required as part of our ISO27001 compliance

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£9000 to £20000 per instance per month
Discount for educational organisations
Yes
Free trial available
No

Service documents

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