Our Mobile Health

Digital Health and Care Apps & Services Portal for Commissioners and Providers

A portal solution offering a database of high quality health and care apps/digital services that have been assessed against the latest NHS guidelines and regulations. Mobile apps that have been peer reviewed suitable for your community of patients, staff or public; you can confidently select, recommend, deploy and socially prescribe.

Features

  • Assessment to highest NHS Digital-approved standards
  • Usable remotely, from anywhere
  • Always up-to-date with current/upcoming regulation, standards & best practice
  • Additional apps/wearables reviewed on request
  • Store can include apps, digital services and wearables
  • Configurable to show just to see the health apps/wearables required
  • Highly experienced team always on call

Benefits

  • Easily find and distinguish high quality medical apps/wearables
  • Avoids need to conduct own app reviews and due diligence
  • Raise digital literacy by involving own community in assessment
  • Provide co-branded database of relevant assessed apps
  • Minimise risk with white list of suitable services
  • Keep up to date with latest innovation and health-app developments
  • Assessment includes expert review
  • Ensure compliance with all relevant laws, regulations and standards

Pricing

£1300 per licence per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

184031024827661

Our Mobile Health

Julie Bretland

07799 133 598

julie.bretland@ourmobilehealth.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints N/A
System requirements HSCN/N3 connectivity

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond within 2 working days.
Normal Working Week: Monday to Friday,
excluding Bank Holidays and between Christmas and New Year
Normal Working Day: 09.00-17.00 - 7.5 hours excluding travel and lunch
Office Hours 09.00-17.00 Monday –Friday
excluding Bank Holidays and between Christmas and New Year.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Our standard support is 2 working days response time within the following times, included in the service cost.
Normal Working Week: Monday to Friday,
excluding Bank Holidays and between Christmas and New Year
Normal Working Day: 09.00-17.00 - 7.5 hours excluding travel and lunch
Office Hours 09.00-17.00 Monday –Friday
excluding Bank Holidays and between Christmas and New Year
Alternative levels of support including onsite support can be organised by special arrangement.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide user documentation online as well as training over the phone or by video call.
Onsite training and workshops can be provided by arrangement.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction This service requires administrator rights access to the portal. When the contract ends, an extract of activity from the system and any associated data can be sent to you on request.
End-of-contract process There are no additional costs at the end of a contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service N/A
Accessibility standards WCAG 2.0 A
Accessibility testing N/A
API Yes
What users can and can't do using the API An API (REST, JSON) is available to enable the customer to present the apps and the results to their users within their own systems. The following endpoints are available:
• Authenticate: identifies the user and defines the scope of apps included
• Get Portfolios: returns a list of portfolios and their unique identifiers
• Get Apps: returns a list of all (or updated) Apps and their unique identifiers
• Get App: returns full details of a single App based on identifier
A sequence of calls to these endpoints will allow access to details either of all Apps or just those that have been updated since their last request (i.e. app records updated since the last call to the Get Apps endpoint for that authenticated user and portfolio).
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation The service can be customised with a tailored set of digital health apps and co-branding of the portal. The categories of apps can also be tailored to be relevant to the audience in question. In addition, the portal can be integrated to existing workflows using an API and single-singon.

Scaling

Scaling
Independence of resources We manage the scaling by reviewing monthly activity and anticipating increases in demand as new contracts are secured. Our service is based on completely virtualised servers which can be scaled on demand as necessary.

Analytics

Analytics
Service usage metrics Yes
Metrics types A monthly report of:
number of apps/ services available in your service
number of registered users
number of downloads
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach On request to our administrators by phone or email.
Data export formats CSV
Data import formats Other
Other data import formats By request to our administrators by phone or mail

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks HSCN/N3 connectivity can be provided on request.
Data protection within supplier network
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network Our portal is hosted in a secure data facility, the supplier of which has accreditations and certifications that includes but is not limited to ISO27001, ISO27017, ISO27108 and Cyber Essentials Plus.

Availability and resilience

Availability and resilience
Guaranteed availability The Service is available 24*7 achieving 99.9% availability.
Approach to resilience Our service resilience is based on VMWare vSphere with vMotion and Distributed Resource Scheduler (DRS).
Outage reporting A dashboard providing realtime status is available thru our website and we are able to automatically send email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication As well as offering individual login accounts, we are also able to offer a single signon (SSO) solution for our customers to connect their users to a co-branded App Library.
Access restrictions in management interfaces and support channels Access permissions are defined within the management portal of our solution. The management interface can only be remotely accessed by a list of restricted IP addresses.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We are in the process of working towards ISO/IEC 27001
Information security policies and processes The CTO and CEO discuss security standards and requirements at the monthly meeting and adhoc as necessary to cater for changes.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes are detailed in our change management process. Major new releases are detailed in a product specification.
Changes are reviewed against latest standards
Vulnerability management type Supplier-defined controls
Vulnerability management approach The CTO receives regular notifications regarding potential threats and these are reviewed in management meetings and actioned appropriately.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Potential compromises are identified through ongoing monitoring of the platform. We assess the situation and respond according to defined processes.
Incident management type Supplier-defined controls
Incident management approach Users can alert OMH to any issues or incidents via email or phone. Incidents are logged and dealt with by the relevant team as necessary. The escalation process is defined within our SLA.
Incident reports are available on request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1300 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A trial may be available on request

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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