ONQU Holdings Limited

UiPath - Licensing

ONQU provide fulfillment services for UiPath license purchases on the basis an organisation knows which licenses they require.

Alternatively, ONQU provide a licensing consultancy service to match a defined outcome and will recommend what licenses are required.

Features

  • Automate workstreams across functions, processes and platforms
  • Build workstreams cases visually
  • Workstream collaboration on one platform
  • Workstream automation using a visual mapping process
  • Live Dashboards to inform delivery team decisions
  • Integrates with process management, build and release systems
  • Extensive support via documentation, online learning centre and ondemand chat
  • Test automation using a visual mapping process, no code required
  • Free community version
  • Discovery, Pilot and PoC

Benefits

  • Build comprehensive and detailed workstream automation
  • Drive automation with external data, i.e. spreadsheets, scripts, etc
  • Schedule cases for repeated execution
  • No need to write code to automate workstreams or tests
  • Customise automation workstream strategies
  • Increase productivity, reduce risk with lowered cost
  • Meet compliance and regulations with workstream automation
  • Automation service schedule runs 24/7 increasing work throughput
  • Quickly and easily automate repeatable tasks

Pricing

£15995 per unit per year

Service documents

Framework

G-Cloud 11

Service ID

1 8 3 9 2 4 3 4 3 0 9 5 7 8 4

Contact

ONQU Holdings Limited

Stephen Priestnall

07896606307

steve@onqu.solutions

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
UiPath comes with a component library with more than 400 components that includes ABBYY, ServiceNow, Salesforce, Google, Office 365, Oracle Gloud, SAP, IBM etc.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Not applicable
System requirements
  • Cloud or virtual environment with internet access
  • Local/development environment with internet access
  • Software licenses need internet access for activation
  • Resolutions below 1024x768 are not supported
  • OS (Windows 7 and above), desktop or server
  • Citrix

User support

Email or online ticketing support
Email or online ticketing
Support response times
9am to 5pm (UK time), Monday to Friday. Responses based on place in queue and availability of support team.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Queued support, 9am - 5pm Monday to Friday.
No cost for support
Yes, directly with UiPath.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A free 14 day trial is provided followed a by minimum viable business outcome assisted and delivered collaboratively with the customer.

Training and support is provided via onsite, online and extensive documentation in pdf and wiki format. This is supplemented with on demand live chat support for an extra cost.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Learning Academy
  • Videos
  • Knowledgebase
  • Community feedback
End-of-contract data extraction
There is a built in mechanism to export to json file format.
End-of-contract process
No requirement to continue using the software at the end of the contractual period, administration users are able to extract data with built in tools.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • Windows
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Users can customise Workflow, input data sources, scheduling of workstreams, and reporting

Scaling

Independence of resources
UiPath is designed to scale with multiple servers depending upon load and number of executed workstreams.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
UiPath

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Results can be sent to csv or zip.
Data export formats
  • CSV
  • Other
Other data export formats
JSON
Data import formats
  • CSV
  • Other
Other data import formats
JSON

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Installation is within the customer's network. Internet access is required to validate licenses only.
Data protection within supplier network
Other
Other protection within supplier network
Not applicable

Availability and resilience

Guaranteed availability
Availability is defined based on Customer preference for hosting.
Approach to resilience
Available on request
Outage reporting
Standard monitoring tools
UiPath Dashboard

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
UiPath access is restricted by defined policies ad there is no remote access to any sensitive or stored data on the host installation
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Information is controlled by the host organisation and access to the software is controlled by the Software Named User Policies

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
UiPath deliver new features and bug fixes via Continuous Delivery agile techniques, with monthly updates
Vulnerability management type
Undisclosed
Vulnerability management approach
Security Assessments are undertaken on an on gong basis with Change Management control and Update Patching provided at regular intervals. Security Patches are released as soon as possible once a vulnerability has been exposed.

As and when necessary. Standard patches are monthly with security released as quickly as possible after testing.

UiPath and ONQU monitor https://nvd.nist.gov/ and capture Vendor Updates. Potential threat analysis undertaken by UiPath Security Team
Protective monitoring type
Undisclosed
Protective monitoring approach
ONQU typically will work with the host client to use their monitoring processes.
Incident management type
Undisclosed
Incident management approach
Incidents are managed as part of a standard assessment and management process based upon ITIL service framework with identification and escalation managed by the UK support desk

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£15995 per unit per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Partially featured version
Link to free trial
https://www.uipath.com/developers/community-edition-download

Service documents

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