ONQU Holdings Limited

UiPath - Licensing

ONQU provide fulfillment services for UiPath license purchases on the basis an organisation knows which licenses they require.

Alternatively, ONQU provide a licensing consultancy service to match a defined outcome and will recommend what licenses are required.

Features

  • Automate workstreams across functions, processes and platforms
  • Build workstreams cases visually
  • Workstream collaboration on one platform
  • Workstream automation using a visual mapping process
  • Live Dashboards to inform delivery team decisions
  • Integrates with process management, build and release systems
  • Extensive support via documentation, online learning centre and ondemand chat
  • Test automation using a visual mapping process, no code required
  • Free community version
  • Discovery, Pilot and PoC

Benefits

  • Build comprehensive and detailed workstream automation
  • Drive automation with external data, i.e. spreadsheets, scripts, etc
  • Schedule cases for repeated execution
  • No need to write code to automate workstreams or tests
  • Customise automation workstream strategies
  • Increase productivity, reduce risk with lowered cost
  • Meet compliance and regulations with workstream automation
  • Automation service schedule runs 24/7 increasing work throughput
  • Quickly and easily automate repeatable tasks

Pricing

£15995 per unit per year

Service documents

G-Cloud 11

183924343095784

ONQU Holdings Limited

Stephen Priestnall

07896606307

steve@onqu.solutions

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to UiPath comes with a component library with more than 400 components that includes ABBYY, ServiceNow, Salesforce, Google, Office 365, Oracle Gloud, SAP, IBM etc.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints Not applicable
System requirements
  • Cloud or virtual environment with internet access
  • Local/development environment with internet access
  • Software licenses need internet access for activation
  • Resolutions below 1024x768 are not supported
  • OS (Windows 7 and above), desktop or server
  • Citrix

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 9am to 5pm (UK time), Monday to Friday. Responses based on place in queue and availability of support team.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Queued support, 9am - 5pm Monday to Friday.
No cost for support
Yes, directly with UiPath.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started A free 14 day trial is provided followed a by minimum viable business outcome assisted and delivered collaboratively with the customer.

Training and support is provided via onsite, online and extensive documentation in pdf and wiki format. This is supplemented with on demand live chat support for an extra cost.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Learning Academy
  • Videos
  • Knowledgebase
  • Community feedback
End-of-contract data extraction There is a built in mechanism to export to json file format.
End-of-contract process No requirement to continue using the software at the end of the contractual period, administration users are able to extract data with built in tools.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • Windows
Designed for use on mobile devices No
Service interface No
API No
Customisation available Yes
Description of customisation Users can customise Workflow, input data sources, scheduling of workstreams, and reporting

Scaling

Scaling
Independence of resources UiPath is designed to scale with multiple servers depending upon load and number of executed workstreams.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold UiPath

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Results can be sent to csv or zip.
Data export formats
  • CSV
  • Other
Other data export formats JSON
Data import formats
  • CSV
  • Other
Other data import formats JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Installation is within the customer's network. Internet access is required to validate licenses only.
Data protection within supplier network Other
Other protection within supplier network Not applicable

Availability and resilience

Availability and resilience
Guaranteed availability Availability is defined based on Customer preference for hosting.
Approach to resilience Available on request
Outage reporting Standard monitoring tools
UiPath Dashboard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels UiPath access is restricted by defined policies ad there is no remote access to any sensitive or stored data on the host installation
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Information is controlled by the host organisation and access to the software is controlled by the Software Named User Policies

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach UiPath deliver new features and bug fixes via Continuous Delivery agile techniques, with monthly updates
Vulnerability management type Undisclosed
Vulnerability management approach Security Assessments are undertaken on an on gong basis with Change Management control and Update Patching provided at regular intervals. Security Patches are released as soon as possible once a vulnerability has been exposed.

As and when necessary. Standard patches are monthly with security released as quickly as possible after testing.

UiPath and ONQU monitor https://nvd.nist.gov/ and capture Vendor Updates. Potential threat analysis undertaken by UiPath Security Team
Protective monitoring type Undisclosed
Protective monitoring approach ONQU typically will work with the host client to use their monitoring processes.
Incident management type Undisclosed
Incident management approach Incidents are managed as part of a standard assessment and management process based upon ITIL service framework with identification and escalation managed by the UK support desk

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £15995 per unit per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Partially featured version
Link to free trial https://www.uipath.com/developers/community-edition-download

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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