FCO Services

Cyber Risk Management

FCO Services enables departments to assess, support and manage cyber risk associated with cloud. The service provides governance, information risk assessment and management to identify and protect against cyber threats. Specialists are CISSP, CREST, CompTIASecurity+ certified.
For Government. By Government.

Features

  • Cloud security assessment
  • Information assurance and compliance
  • Cyber risk assessment documentation, Risk Management Accreditation Document Set (RMADS)
  • Penetration testing
  • GDPR specialists

Benefits

  • Reduce risk of moving to the cloud
  • Improve cloud security configuration
  • Demonstrate compliance with NCSC security principles
  • Service tailored to specific customer requirements

Pricing

£440 per person per day

Service documents

Framework

G-Cloud 11

Service ID

1 8 2 0 7 6 4 7 9 8 3 9 5 5 2

Contact

FCO Services

Elizabeth Arneill

01908 515789

lizarneill.dosframework@fcos.gov.uk

Planning

Planning
Planning service Yes
How the planning service works FCO Services will liaise with the customer to establish their requirements and provide the relevant advice and assistance. Please contact our Government Relationship team for specific details
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works FCO Services will work with the customer to develop a transition plan to ensure smooth delivery of the service.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works FCO Services offer an exceptional end-to-end Quality Assurance service in a secure environment. Our highly motivated, experienced, security vetted team have a proven track record of delivering high quality products and custom solutions in the Public Sector for over 15 years, tailored to the clients' requirements. Our Agile approach encompasses functional, integration, resilience, compatibility, load testing, Operational Acceptance Testing and User Acceptance Testing with full defect management and reporting. Working to recognised Industry Standards (IEEE/ISTQB) we ensure quality, reliable and robust software for successful go-live products.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications CREST

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We offer comprehensive support services for government. Our accredited teams of highly skilled digital experts, deliver exceptional customer service, which is underpinned by an industry leading service level agreement (SLA) performance. Working in tandem with our Service Desk, our second, third and fourth line resolution teams are also able to interface directly with third parties.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Based on the priority of the ticket, FCO Services can respond within 30 minutes on a 24x7/365 basis.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels The FCO Services’ Global Support Centre (GSC) acts as the single point of contact for the receipt of all interactions, incidents and service requests from the Customer’s nominated representative (s) with the service  capable of delivering operational support and management on a 24x7x365 basis. Standard GSC Operational hours: 0700-1900 Mon-Fri excl. UK public holidays Accepted methods of contact include customer contact via telephone and email which may result in the subsequent creation of an incident or service request. The GSC can be contacted for support by customers in either one of two ways 1. By telephone 2. Via email with the customer utilising an FCO Services defined template for email communications

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £440 per person per day
Discount for educational organisations No

Service documents

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