G-Cloud 11 services are suspended on Digital Marketplace

If you have an ongoing procurement on G-Cloud 11, you must complete it by 18 December 2020. Existing contracts with WhiteCanyon Software are still valid.
WhiteCanyon Software

WipeDrive Data Sanitization Cloud Management

Securely manage IT asset sanitization in compliance with internal data security policies and/or regulatory requirements. WipeDrive Enterprise deploys from the cloud to any global location to securely erase IT assets.
Enjoy the freedom of managing audit reports and data overwrite patterns from a centralized location.

Features

  • Data Sanitization for all HDD, SSD & NVMe drives.
  • Data Sanitization for removable media USB, SD, etc.
  • Wipe data in compliance with GDPR Right To Be Forgotten.
  • Datacentre IT asset wiping.
  • GDPR audit trail compliance.
  • Secure audit reporting.
  • Wipe Reports provided to demonstrate compliancy.
  • Deployable in standalone, PXE and remote environments.
  • Freedom to manage audit reports.
  • Hardware details.

Benefits

  • Limit liability and exposure from data breaches.
  • Secure GDPR audit trail.
  • Compliance with internal data security policies.
  • Compliance with the GDPR Right To Be Forgotten.
  • Proof of IT asset decommissioning.
  • Compliance with data sanitization requirements.
  • Decreased data breach risk.
  • Proof of end of life IT asset decommissioning.
  • Hardware audit management.

Pricing

£2.00 a licence

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.huffman@whitecanyon.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 11

Service ID

1 8 1 5 1 4 3 6 5 2 0 2 9 6 5

Contact

WhiteCanyon Software Mark Huffman
Telephone: +44 203.808.5120
Email: mark.huffman@whitecanyon.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Secure data sanitization
Cloud deployment model
Private cloud
Service constraints
None
System requirements
  • 1 GB RAM or More
  • OS Independant

User support

Email or online ticketing support
Email or online ticketing
Support response times
2 Hours. 4 Hours of Off Hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Accessible on the WhiteCanyon.com website.
Web chat accessibility testing
SnapEngage is an approved Assistive Technology Chat Provider.
Onsite support
Onsite support
Support levels
Level 1 Enterprise Support - No Additional Cost
Level 2 Enterprise Support - No Additional Cost
Level 3 Enterprise Support - Depends on License Structure
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Provide onsite and online training and complete user documentation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data can be extracted from internal databases directly to the client and all data wiped.
End-of-contract process
Customer has access to extract all data. Any data left after contract will be securely wiped.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
Description of service interface
Service interface through 3rd party global solution.
Accessibility standards
None or don’t know
Description of accessibility
3rd party global solution meets accessibility requirements.
Accessibility testing
Limited.
API
Yes
What users can and can't do using the API
Web service interfaces (REST API) for seamless integration with existing AMS/ERP systems
Full automation requiring minimum user interaction
AD/PSexec integration for user authentication
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Deployment, processes, reporting and overwriting processes can be customized by the vendor.

Scaling

Independence of resources
Access is independent of other users or workload volume.

Analytics

Service usage metrics
Yes
Metrics types
License usage and report storage.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
We employ encryption, authentication and other mechanisms to protect data.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
DB or Excel.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Hash encryption, authentication and additional security methods.
Data protection within supplier network
Other
Other protection within supplier network
We employ multiple methods to protect data on our internal network.

Availability and resilience

Guaranteed availability
SLA's provide 24/7 guaranteed availability. Data sanitization tool can be run offline as well.
Approach to resilience
We use 3rd party cloud providers to provide resilience. Our service is not mission critical.
Outage reporting
Email alerts, public dashboard and an API.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
RBAC - Role based access control
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
HIPAA Business Associate Certification

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
https://www.whitecanyon.com/privacy-policy
Information security policies and processes
https://www.whitecanyon.com/privacy-policy

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are recorded and published in reports. Any changes are tracked in coding repositories. All changes are tested in Q&A for security conflicts.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We use independent consultants to ensure that our vulnerability management process is effective. Patches are deployed as soon as they can be created.
Protective monitoring type
Undisclosed
Protective monitoring approach
We use independent consultants to ensure that our protective monitoring process is effective. Incidents are responded to according to their threat level.
Incident management type
Undisclosed
Incident management approach
Incidents are managed with a 3rd party bug reporting tool. Support and Development enter issues reported by users. Bugs and patches are tracked through this system.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2.00 a licence
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full version of WipeDrive Enterprise with full wipe and audit reports. Limited to number of hard drive, SSD or NVMe drive wipes.
Link to free trial
https://www.whitecanyon.com/request-a-trial?use=trial-wipedrive-enterprise

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.huffman@whitecanyon.com. Tell them what format you need. It will help if you say what assistive technology you use.