WhiteCanyon Software

WipeDrive Data Sanitization Cloud Management

Securely manage IT asset sanitization in compliance with internal data security policies and/or regulatory requirements. WipeDrive Enterprise deploys from the cloud to any global location to securely erase IT assets.
Enjoy the freedom of managing audit reports and data overwrite patterns from a centralized location.

Features

  • Data Sanitization for all HDD, SSD & NVMe drives.
  • Data Sanitization for removable media USB, SD, etc.
  • Wipe data in compliance with GDPR Right To Be Forgotten.
  • Datacentre IT asset wiping.
  • GDPR audit trail compliance.
  • Secure audit reporting.
  • Wipe Reports provided to demonstrate compliancy.
  • Deployable in standalone, PXE and remote environments.
  • Freedom to manage audit reports.
  • Hardware details.

Benefits

  • Limit liability and exposure from data breaches.
  • Secure GDPR audit trail.
  • Compliance with internal data security policies.
  • Compliance with the GDPR Right To Be Forgotten.
  • Proof of IT asset decommissioning.
  • Compliance with data sanitization requirements.
  • Decreased data breach risk.
  • Proof of end of life IT asset decommissioning.
  • Hardware audit management.

Pricing

£2.00 per licence

Service documents

G-Cloud 11

181514365202965

WhiteCanyon Software

Matthew Peterson

+44 203.808.5120

sales@whitecanyon.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Secure data sanitization
Cloud deployment model Private cloud
Service constraints None
System requirements
  • 1 GB RAM or More
  • OS Independant

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 2 Hours. 4 Hours of Off Hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Accessible on the WhiteCanyon.com website.
Web chat accessibility testing SnapEngage is an approved Assistive Technology Chat Provider.
Onsite support Onsite support
Support levels Level 1 Enterprise Support - No Additional Cost
Level 2 Enterprise Support - No Additional Cost
Level 3 Enterprise Support - Depends on License Structure
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Provide onsite and online training and complete user documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be extracted from internal databases directly to the client and all data wiped.
End-of-contract process Customer has access to extract all data. Any data left after contract will be securely wiped.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility 3rd party global solution meets accessibility requirements.
Accessibility testing Limited.
API Yes
What users can and can't do using the API Web service interfaces (REST API) for seamless integration with existing AMS/ERP systems
Full automation requiring minimum user interaction
AD/PSexec integration for user authentication
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Deployment, processes, reporting and overwriting processes can be customized by the vendor.

Scaling

Scaling
Independence of resources Access is independent of other users or workload volume.

Analytics

Analytics
Service usage metrics Yes
Metrics types License usage and report storage.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach We employ encryption, authentication and other mechanisms to protect data.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach DB or Excel.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Hash encryption, authentication and additional security methods.
Data protection within supplier network Other
Other protection within supplier network We employ multiple methods to protect data on our internal network.

Availability and resilience

Availability and resilience
Guaranteed availability SLA's provide 24/7 guaranteed availability. Data sanitization tool can be run offline as well.
Approach to resilience We use 3rd party cloud providers to provide resilience. Our service is not mission critical.
Outage reporting Email alerts, public dashboard and an API.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels RBAC - Role based access control
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications HIPAA Business Associate Certification

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards https://www.whitecanyon.com/privacy-policy
Information security policies and processes https://www.whitecanyon.com/privacy-policy

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes are recorded and published in reports. Any changes are tracked in coding repositories. All changes are tested in Q&A for security conflicts.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We use independent consultants to ensure that our vulnerability management process is effective. Patches are deployed as soon as they can be created.
Protective monitoring type Undisclosed
Protective monitoring approach We use independent consultants to ensure that our protective monitoring process is effective. Incidents are responded to according to their threat level.
Incident management type Undisclosed
Incident management approach Incidents are managed with a 3rd party bug reporting tool. Support and Development enter issues reported by users. Bugs and patches are tracked through this system.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2.00 per licence
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full version of WipeDrive Enterprise with full wipe and audit reports. Limited to number of hard drive, SSD or NVMe drive wipes.
Link to free trial https://www.whitecanyon.com/request-a-trial?use=trial-wipedrive-enterprise

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
Return to top ↑