The Data Place Limited

The Data Place Hosted Datastore

The Data Place Hosted Datastore is a low-cost, easy to acquire and use, Software as a Service open data publishing solution, including a portal and catalogue based on CKAN. This software helps organisations open up and share their data with partners, the public and the developer community.

Features

  • Automatic setup
  • Scalable dataset hosting
  • Data catalogue - metadata storage
  • Host datasets natively in the platform or link to URI
  • Tiered pricing model dependent on number of datasets
  • Monthly or annual charging
  • UK-based datacentre

Benefits

  • Easy publishing of open data
  • Improved transparency for public organisations
  • Makes data easy to discover
  • Makes sharing data simple to achieve
  • Takes the drama out of implementing open data portals
  • Fast, simple implementation not requiring technical staff
  • Makes community building with shared projects easier to do
  • Makes your open data easy to consume and use
  • Helps small and non-technical organisations get started

Pricing

£25 to £250 per unit per month

  • Free trial available

Service documents

G-Cloud 9

180554997941499

The Data Place Limited

Simon Gough

07876 653 601

simon@thedata.place

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Web browser - Internet Explorer, Firefox, Safari, Chrome
  • Internet connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times One working day: not available at weekends
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels We offer a flat support offering of 1 working day response time. In the event of an outage the RTO is 6 hours and RPO is 1 day.
Support services are included in the cost of the product.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our service is designed to be used with minimal training (onsite training can be provided as a separate service). Users are onboarded using automated setup routines and online documentation, including videos. Our support service is also available to help should it be required.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Data export facilities are provided by The Data Place staff on request give 5 working days notice.
End-of-contract process There are no additional fees at the end of contract. Customers pay for the service either monthly or annually in advance and they are provided with the service up until the contract end period. The Data Place Ltd will retain user data for a minimum of 1 month after contract end date in case the customers wish to export their data.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Screen layout is responsive and adapts to the dimensions and orientation of the user device.
Accessibility standards WCAG 2.0 A
Accessibility testing Our service is built from a base open source product (CKAN) and any testing done on CKAN is applicable. We are committed to testing the product on users of various assistive technology as part of our assurance and change management processes.
API Yes
What users can and can't do using the API As the software is based on CKAN users can use the CKAN API to upload, download and interrogate the metadata on hosted open datasets that they have permissions to.
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation Some elements of the theme can be changed to enable branding guidelines to be maintained, and organisational logos can be uploaded. Higher tiers of the service enable a custom URL to be used.
Subscribers have a certain number of custom organisations, users and groups available to them depending on service tier.

Scaling

Scaling
Independence of resources TDP instances are spun up independently using globally extensible cloud services providers (Digital Ocean and Amazon Web services). These services guarantee independence and resilience in their underlying platforms.

Analytics

Analytics
Service usage metrics Yes
Metrics types Google analytics are provided on request via liaison with customers, using customers own Google Analytics accounts. These provide basic web stats.
Reporting types
  • API access
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data export is available from TDP staff on demand (5 working days fulfilment time) and data will be placed in a zipped tarball and provided for limited download via ftp.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • JSON
  • HTML
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • JSON
  • HTML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Our service is available 99.8% of the time, with RPO of 6 business hours and RTO of 18 business hours.
Should the service level fall below this standard then a refund of one month's service charge for each incident is payable.
Approach to resilience This information is available on request.
Outage reporting Email alerts are sent in the event of any outage.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication It is possible to use the service "read-only" without providing a username or password, in order to make it as streamlined as possible to use open data.
Username and password are only required if you wish to upload data to the platform.
Access restrictions in management interfaces and support channels Role-based security means that only registered administrators can fully manage the site, but some access controls can be delegated to editors.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach We are working towards ISO27001 compliance for the full lifecycle of our operations, but have not been operating as a company long enough to have reached our first compliance audit milestone. This is expected in mid-2018.
Information security policies and processes Our technology lead is responsible for ensuring end to end security of all of our services and our board is collectively accountable for the security of the data we hold. The service is penetration tested each year. Since the service is based on a mature open source product there is also a community approach to ensuring security of the core service.
It should be noted that data held by the service is, with the exception of usernames, email addresses and passwords, classed as open data.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We use a completely separate development environment to track and test changes to the main service, and changes are recorded using a configuration management database. All changes to the code in the production environment are preceded by backups and server snapshots.
We are also working on bringing a continuous integration toolset to our development practices.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerabilities will either be discovered by our annual 3rd party penetration testing, informal in-house penetration tests, or the disclosure of vulnerabilities to the mature open source community that maintains the core of our product.
We aim to deploy patches within one working week of availability.
Protective monitoring type Undisclosed
Protective monitoring approach We will rely on our user community to identify potential compromises. There are no automated routines in place.
Should a compromise be discovered we would aim to restore service from a backup, having first identified the route a compromise was made by, and issuing an emergency change to workaround the issue before reporting the vulnerability to others in the CKAN community.
Incident management type Undisclosed
Incident management approach Incidents are reported to us via email and logged and tracked in a centralised system. We do not currently provide incident reports.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £25 to £250 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Single user, single organisation, single dataset upload limited for 1 month.

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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