Flabba Limited

Video Conferencing & Video Interview Solutions with Bespoke Business Workflows

We create Bespoke Intelligent Video Solutions. In simple terms we take any standard Video Communications tooling and we wrap around them, bespoke business workflows and business processes to make Industry & Client specific solutions. We are VC platform agnostic so we can plug into any existing or chosen VC infrastructure.

Features

  • Online Video Conferencing & Telephony capability
  • Recording of both Video/Audio feeds & configuration of recordings
  • Auto Transcription - Machine Learning based.
  • Booking & Scheduling, Virtual Waiting room
  • Document Management
  • Reporting; User Activity, Management Reports, Full System Reports
  • Built in Business Workflows & Messaging
  • Rating & Review of Video and or Telephony Interviews
  • Extensive User Management settings
  • Highly secure UK Home Office ITHC approved access.

Benefits

  • Video/Telephone interviews Recorded for Audit, Appeals & Compliance
  • Extensive Reporting to ensure effective Management of process
  • Auto Transcription saves the need for physical transcribers
  • Business workflows ensures smooth operational management of process
  • Secure Booking & Scheduling negates the need insecure email use.
  • Video/Telephony interviews saves time and removes need for F2F interviews.
  • Flabba reduce the cost and the time of operations.
  • Video Conference platform agnostic.
  • We can integrate into any Video Conference infrastructure
  • We can create bespoke Video enabled solutions

Pricing

£450 to £550 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at colin@flabba.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 8 0 0 0 9 1 8 8 8 8 3 5 0 2

Contact

Flabba Limited Colin Rhodes
Telephone: 07854248273
Email: colin@flabba.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
  • Minimum broadband 350kb/s download & upload for stable video
  • White lists (wildcard) *.flabba.co.uk, *.flabbadevelopment.com
  • We recommend users Open TCP port 443
  • As a minimum the UDP port 3478 is required
  • We recommend opening UDP ports 1025 - 65535.
  • Enable Proxy Authentication - NTLM Authentication.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times: Urgent; 15 minute, High; 30 minutes, Normal; 2 hours, Low; 1 days. This is for normal hours Monday - Friday 08:30-17:30. Same support is offered outside those hours and at weekends for an additional cost.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
4 Levels of support; URGENT; An incident causing an extremely serious impact to the business as a result of the system(s)/service(s) affected and/or the number of people affected by the incident. e.g. A complete loss of the customer’s service or the impacted business function is halted completely. HIGH; An incident causing significant impact to the business as a result of the system(s)/service(s) affected and/or the number of people affected by the incident e.g. significant loss of customer’s service but the impacted business function is not halted. NORMAL; An incident which affects the customer’s service but has a small impact to the business e.g. single user or component affected but the trouble can be circumvented. LOW; Incidents that have a negligible impact to the business, requests or enquiries for information purposes only. We provide a Technical Account Manager & full support team. The pricing is bought in bundles; 20 Concurrent Licences = £7000 per month, 40 Concurrent Licences = £10,000 per month, support for more than 40 licences negotiated separately. Onsite support is charged at at an hourly rate of £100 plus expenses. Enterprise Support bundles can be negotiated to ensure economies of scale can be enjoyed by the business.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide both onsite training and also digital, hard copy and video training materials
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
All Customer Data remains the property of the Customer. All Data will be extracted into Excel/CSV format. Extraction of data maybe subject to an additional fee at our usual day rates
End-of-contract process
Included in the price is access to the platform for 1 month post contract end, to enable to client to extract/copy data to their own end point. Extra costs will be charged if mass data extraction is required. This is charged at our usual day rates.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The Flabba SaaS is written in HTML 5 so it mobile compatible. All features remain but we recommend Flabba is accessed via Chrome on any mobile device.
Service interface
Yes
Description of service interface
Each user has a Flabba Dashboard which is accessible from a browser. Each User's Dashboard is configured according to their User Permissions. Access to the Dashboard is though a 2 process authentication.
Accessibility standards
None or don’t know
Description of accessibility
Our service is accessible through a simple browser internet connection. There is a 2 process authentication. All User's Dashboards are configured according to their User Profile and Permissions.
Accessibility testing
None at the time of writing but we are planning on carrying out some testing and implementation of Accessibility features in 2020.
API
No
Customisation available
Yes
Description of customisation
We are a software development company and can customise all features and business processes and also create new features as required. We have a great track record of doing so and can provide outstanding references from the UK Home Office for whom we entirely customised a service. Users can also customise; Drop Down Field lists on the platform, they can customise auto messaging and email templates, they can also customise marketing videos and also all core operational features.

Scaling

Independence of resources
We have a fully scaleable infrastructure set up. We use AWS Elastic Beanstalk EC2 Server infrastructure. All UK based

Analytics

Service usage metrics
Yes
Metrics types
We have a large Reporting features from which a large array of service usage metrics can be drawn; Number of Interviews; Video & Telephony, Number of Auto Transcriptions etc.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
We have an extensive Reports feature from which users can create and run reports and export them into PDF & CSV files
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
  • CSV
  • Other
Other data import formats
PDF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Flabba is deployed on cloud based high availability Zones with an uptime SLA* of 99.99%
Approach to resilience
Our Datacentre is provided by AWS and full details are available upon request.
Outage reporting
Via public dashboard and email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
We only allow SC cleared staff to access management interfaces and support channels.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Qualitis Veritas by CDL Group
ISO/IEC 27001 accreditation date
24th April 2019
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • Home Office ITHC

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We are ISO27001 accredited. All policies are managed and signed off by our Information Security Manager and all new members of staff are given training on our information security policies and how to follow them. We also have regular review and refresh training for members of staff to ensure that policies are understood and followed.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
From a systems and Code perspective we utilised the AWS Code Pipeline to process all changes to our core platform.

Regarding our change management processes we abide by our ISO27001 processes s.12
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our vulnerability management processes are governed by our ISO27001 accreditation and specific s12.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our processes around Protective Monitoring are defined through our ISO27001 accreditation with particular reference to Section 16.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Our processes in relation to incident management are set out within our ISO27001 accreditation specifically section 16.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£450 to £550 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full access to the service for 1 month with a restricted number of User Licences subject to agreement

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at colin@flabba.com. Tell them what format you need. It will help if you say what assistive technology you use.