Tussell Limited

Tussell

Tussell provides a database of UK government tenders, awards and spend transactions. This enables government organisations to see their procurement history in one place, benchmark their spending with other departments, find joint procurement opportunities, identify exposure to to weak credit, and monitor compliance with best practice in transparency and inclusion.

Features

  • Database of government tenders
  • Database of government contract awards
  • Database of government spend data
  • Database of government frameworks
  • Database profiles for all active government suppliers
  • Database profiles for all active government buyers
  • Custom reports on benchmarking, supplier risk, market activity
  • Advanced keyword and parameterised search
  • Unlimited data download
  • Alerts for market activity

Benefits

  • Benchmark purchasing trends
  • Benchmark spending
  • Monitor supplier exposure and risk to government
  • Monitor transparency & compliance
  • Find opportunities for joint commissioning
  • Find the best price for goods/services
  • Keep up to date with market movements
  • Find frameworks to purchase through
  • Monitor historical market trends
  • Validate suppliers

Pricing

£16,500 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

1 7 9 5 9 3 9 3 9 0 1 1 4 2 2

Contact

Tussell Limited Miranda Evans
Telephone: 020 3965 2232
Email: miranda.evans@tussell.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
Requires internet access and modern standards-compliant web browser.

As we only work with publicly available data, we may also be constrained by the fact that the data has not been published correctly or is not yet available. As such, this may require us to conduct additional work, for example, sending out FOI requests. We may also need to undertake extra work to improve data quality if a customer's own published data is poor.
System requirements
  • Internet access
  • Modern standards compliant web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
No more than 4 hours during working hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Tussell offers two levels of support.

Standard: New accounts are offered full end-user on-boarding and ongoing training on-demand. Training sessions are delivered remotely as part of our on-boarding process via WebEx, Google Hangouts or Zoom by a Tussell technical account manager. Technical support is available to all users via our embedded online support system, email or phone. The Tussell help desk is staffed by technical account managers and operates between 9 to 5 (UK time). We aim to respond to all help requests within 2 hours. Accounts are also offered monthly update on product usage broken down by user.

Extended: Tussell’s extended support includes everything in standard support package plus research and development of custom searches, custom reports and custom data extracts by our professional services team.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
New accounts are offered full end-user on-boarding and ongoing training on-demand.

All new accounts are designated an account manager who will provide 1-hour of initial product training. Training sessions are delivered remotely, or in-person by arrangement, as part of our on-boarding process via WebEx, Google Hangouts, or Zoom, by a Tussell technical account manager. Once the training is complete customers have access to their technical account manager and product specialists via our embedded online support system, email or phone.

Additional Ongoing Support includes:
• All users added to client-only product update list
• Monthly account reviews using usage data
• All users will receive custom support and regular content check-ins
• All users will receive Tussell regular newsletters
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Customers whose contract has terminated can submit a written request for a copy of any personal data and saved search filters entered by their authorised users.
End-of-contract process
Customers are required to give written notice to terminate their contract with Tussell. The contract will terminate at the end of the month in which notice is given and the fee for that whole month that shall remain due and payable. During the notice period, customers can make a written request for a copy of any personal data and saved search filters entered by their authorised users. All customer account data will be permanently deleted immediately after the termination date.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
Yes
What users can and can't do using the API
Tussell’s REST API enables customers to quickly integrate UK government procurement and spend data into their internal applications and workflows.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Users can: Create and save customised reports. Create daily and weekly email alerts. Customise their Tussell home page.

Tussell professional services can: Create custom searches. Create custom reports. Custom data extracts in any format required by the customer.

Scaling

Independence of resources
We employ elastic scaling, advanced caching and background processing of lengthy requests to ensure sufficient resources are available at any given time.

Analytics

Service usage metrics
Yes
Metrics types
Tussell can measure individual users usage in the following ways:
- when the log-in to Tussell
- the data-types the user used
- when they created saved searches
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can download data directly from the Tussell web application.
Data export formats
CSV
Data import formats
Other
Other data import formats
None. Users cannot import any of their data into Tussell

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Tussell will use commercially reasonable efforts to deliver 99.9% availability in a 30-day period (excluding planned downtime). If service availability drops below 96% in a 30-day period customers will be refunded one month of access.
Approach to resilience
Information is available upon request.
Outage reporting
Email alerts sent to authorised users

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces and support channels is restricted to specific personnel. Tussell support personnel only have access to customer accounts if the customer gives them permission to do so.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials - Capula

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Our information security policy covers the following: Access controls; Security software; Employees joining and leaving; Staff responsibilities; Password guidelines; Backup, disaster recovery and business continuity.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We use Git flow version control with code reviews from feature branches to staging and then from staging to production. We asses potential security impacts during feature branch integration code reviews, regression and UAT testing.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We leverage our cloud platform service provider's vulnerability management process which is designed to remediate risks without customer interaction or impact. Cloud platform service provider is notified of vulnerabilities through internal and external assessments, system patch monitoring, and third party mailing lists and services. Each vulnerability is reviewed to determine if it is applicable, ranked based on risk, and assigned to the appropriate team for resolution.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Tussell engineers identify potential compromises by monitoring various tools and log feeds to detect anomalous behaviour. We also receive alerts from our cloud platform service provider based on authentication events, sudo requests, data traffic patterns, and other data sources. Our engineering team assess every potential compromise within 4 hours of notification.
Incident management type
Supplier-defined controls
Incident management approach
Our information security policy contains details of internal primary contact; initial response; recovery action steps and sources of support and advice for common events such as system failure or data loss.
Users can report incidents at any time via an embedded online contact form, email or phone.

Where there is a risk to the rights and freedoms of individuals Tussell will notify customers and data controllers within 72 hours.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£16,500 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
- Access to the Tussell database
- Trial users cannot view more than 1 page of results or export result data
- Trial users can access Tussell for 3 days

Service documents