Tussell
Tussell provides a database of UK government tenders, awards and spend transactions. This enables government organisations to see their procurement history in one place, benchmark their spending with other departments, find joint procurement opportunities, identify exposure to to weak credit, and monitor compliance with best practice in transparency and inclusion.
Features
- Database of government tenders
- Database of government contract awards
- Database of government spend data
- Database of government frameworks
- Database profiles for all active government suppliers
- Database profiles for all active government buyers
- Custom reports on benchmarking, supplier risk, market activity
- Advanced keyword and parameterised search
- Unlimited data download
- Alerts for market activity
Benefits
- Benchmark purchasing trends
- Benchmark spending
- Monitor supplier exposure and risk to government
- Monitor transparency & compliance
- Find opportunities for joint commissioning
- Find the best price for goods/services
- Keep up to date with market movements
- Find frameworks to purchase through
- Monitor historical market trends
- Validate suppliers
Pricing
£16,500 a licence a year
- Education pricing available
- Free trial available
Service documents
Framework
G-Cloud 12
Service ID
1 7 9 5 9 3 9 3 9 0 1 1 4 2 2
Contact
Tussell Limited
Miranda Evans
Telephone: 020 3965 2232
Email: miranda.evans@tussell.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Hybrid cloud
- Service constraints
-
Requires internet access and modern standards-compliant web browser.
As we only work with publicly available data, we may also be constrained by the fact that the data has not been published correctly or is not yet available. As such, this may require us to conduct additional work, for example, sending out FOI requests. We may also need to undertake extra work to improve data quality if a customer's own published data is poor. - System requirements
-
- Internet access
- Modern standards compliant web browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- No more than 4 hours during working hours.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
Tussell offers two levels of support.
Standard: New accounts are offered full end-user on-boarding and ongoing training on-demand. Training sessions are delivered remotely as part of our on-boarding process via WebEx, Google Hangouts or Zoom by a Tussell technical account manager. Technical support is available to all users via our embedded online support system, email or phone. The Tussell help desk is staffed by technical account managers and operates between 9 to 5 (UK time). We aim to respond to all help requests within 2 hours. Accounts are also offered monthly update on product usage broken down by user.
Extended: Tussell’s extended support includes everything in standard support package plus research and development of custom searches, custom reports and custom data extracts by our professional services team. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
New accounts are offered full end-user on-boarding and ongoing training on-demand.
All new accounts are designated an account manager who will provide 1-hour of initial product training. Training sessions are delivered remotely, or in-person by arrangement, as part of our on-boarding process via WebEx, Google Hangouts, or Zoom, by a Tussell technical account manager. Once the training is complete customers have access to their technical account manager and product specialists via our embedded online support system, email or phone.
Additional Ongoing Support includes:
• All users added to client-only product update list
• Monthly account reviews using usage data
• All users will receive custom support and regular content check-ins
• All users will receive Tussell regular newsletters - Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Customers whose contract has terminated can submit a written request for a copy of any personal data and saved search filters entered by their authorised users.
- End-of-contract process
- Customers are required to give written notice to terminate their contract with Tussell. The contract will terminate at the end of the month in which notice is given and the fee for that whole month that shall remain due and payable. During the notice period, customers can make a written request for a copy of any personal data and saved search filters entered by their authorised users. All customer account data will be permanently deleted immediately after the termination date.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None
- Service interface
- No
- API
- Yes
- What users can and can't do using the API
- Tussell’s REST API enables customers to quickly integrate UK government procurement and spend data into their internal applications and workflows.
- API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
-
Users can: Create and save customised reports. Create daily and weekly email alerts. Customise their Tussell home page.
Tussell professional services can: Create custom searches. Create custom reports. Custom data extracts in any format required by the customer.
Scaling
- Independence of resources
- We employ elastic scaling, advanced caching and background processing of lengthy requests to ensure sufficient resources are available at any given time.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Tussell can measure individual users usage in the following ways:
- when the log-in to Tussell
- the data-types the user used
- when they created saved searches - Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Users can download data directly from the Tussell web application.
- Data export formats
- CSV
- Data import formats
- Other
- Other data import formats
- None. Users cannot import any of their data into Tussell
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Tussell will use commercially reasonable efforts to deliver 99.9% availability in a 30-day period (excluding planned downtime). If service availability drops below 96% in a 30-day period customers will be refunded one month of access.
- Approach to resilience
- Information is available upon request.
- Outage reporting
- Email alerts sent to authorised users
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Access to management interfaces and support channels is restricted to specific personnel. Tussell support personnel only have access to customer accounts if the customer gives them permission to do so.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- Less than 1 month
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials - Capula
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- Cyber Essentials
- Information security policies and processes
- Our information security policy covers the following: Access controls; Security software; Employees joining and leaving; Staff responsibilities; Password guidelines; Backup, disaster recovery and business continuity.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- We use Git flow version control with code reviews from feature branches to staging and then from staging to production. We asses potential security impacts during feature branch integration code reviews, regression and UAT testing.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We leverage our cloud platform service provider's vulnerability management process which is designed to remediate risks without customer interaction or impact. Cloud platform service provider is notified of vulnerabilities through internal and external assessments, system patch monitoring, and third party mailing lists and services. Each vulnerability is reviewed to determine if it is applicable, ranked based on risk, and assigned to the appropriate team for resolution.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Tussell engineers identify potential compromises by monitoring various tools and log feeds to detect anomalous behaviour. We also receive alerts from our cloud platform service provider based on authentication events, sudo requests, data traffic patterns, and other data sources. Our engineering team assess every potential compromise within 4 hours of notification.
- Incident management type
- Supplier-defined controls
- Incident management approach
-
Our information security policy contains details of internal primary contact; initial response; recovery action steps and sources of support and advice for common events such as system failure or data loss.
Users can report incidents at any time via an embedded online contact form, email or phone.
Where there is a risk to the rights and freedoms of individuals Tussell will notify customers and data controllers within 72 hours.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £16,500 a licence a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
-
- Access to the Tussell database
- Trial users cannot view more than 1 page of results or export result data
- Trial users can access Tussell for 3 days