Scroll

Content operations

We are skilled at leading teams to optimise content operations, consider the needs of content at every stage of the content lifecycle for cloud projects, and upskill the team through coaching. We can also help brief or write specs for developers and software companies.

Features

  • Assess the content production objectives and set priorities
  • Map out current state of content operations
  • Identify process efficiencies
  • Conduct gap analysis to ascertain content potential against current processes
  • Develop a content lifecycle that meets project demands
  • Engage team and stakeholders in validation of current state
  • Engage stakeholders in planning ideal state for efficient operations
  • Connect cross-functional content areas to streamline operations
  • Plan for technical aspects of content operations
  • Design strategies, policies, and standards that inform governance model

Benefits

  • Processes and workflows are prioritised throughout the process
  • Insights into roadblocks of current state operations
  • Stakeholder validation of findings creates mutual understanding of content issues
  • Roadmap ensures buy-in across the ecosystem of content operationally
  • Cost-benefit analysis to inform investments into improving content performance
  • Improved workflows and clearer responsibilities within the governance model

Pricing

£495 to £875 per person per day

  • Education pricing available

Service documents

G-Cloud 11

179397702997311

Scroll

Hetty Meyric Hughes

07762096939

projects@scroll.co.uk

Planning

Planning
Planning service Yes
How the planning service works Scroll advises clients on how best to prepare for their transition to cloud or adoption of new software: optimising content, creating efficiencies, and avoiding costly delays and pitfalls.
We work collaboratively, building stakeholder engagement, advocating for content, and planning for the migration and content creation that will follow. We design practical, lean governance processes for business and provide a comprehensive knowledge transfer so that you can run your project autonomously.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We provide content training and mentoring. This includes bespoke and public courses on content strategy, content design, content governance and all aspects of agile content production. Our courses are accredited by the CPD Certification Service.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Scroll has planned and executed large-scale migrations for government departments. We redesigned content for the flagship GOV.UK launch, merging dozens of websites into a single architecture and recrafting content to fit user needs and the new site design. We can provide expertise at various stages: strategy and technical input, IA - and a team of migration editors and content designers later. We also train staff in using their new technology and writing for it.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Scroll has extensive experience in QA processes for cloud content and can design and manage processes for customers, or supply specialists to run QA to GOV.UK style. We are also experienced in the performance testing of digital content, monitoring usage metrics and other data to improve and iterate content continually. Scroll prides itself on the quality of its content services, and we have a member of the team dedicated to developing and maintaining quality standards.

Scroll prides itself on the quality of its content services, and we have a member of the team dedicated to developing and maintaining quality standards.

We can assess the quality of content and implement strategies in order to achieve consistent standards. We also design style guides and protocols and train our content designers to use them, thereby reducing the likelihood of errors and divergence from standards.

For migration projects, we design a fully quality-assured process that supports the migration and content progresses and supports progress.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints No.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The same working day if received at noon; by 10:00 the next working day otherwise.

By 10:00 on the Monday morning for requests received over the weekend.

We also have a support ticketing system available.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AAA
Web chat accessibility testing We've not yet had the call for it but would welcome the opportunity, in order to test and refine our testing approach.
Support levels There is an out of hours phone support service 24/7 for emergencies.
We use web chat during normal working hours and also set up Slack channels and Trello boards for clients, as well as using any other collaborative apps you find helpful.
There is no additional cost for this level of support.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £495 to £875 per person per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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