Synergi Software Limited

Intelligence Process Automation Services - Nintex

A leading UK Nintex partner who supports customers with Nintex Intelligent Process Automation, which includes Advanced Workflow, Document Generation, Mobile Apps and Forms, Robotic Process Automation, Process Intelligence and Machine Intelligence. Our technical team can design, configure, build, train and support customers with improving their organisational processes through Nintex technologies.

Features

  • Low code/No code Technology
  • Drag and drop workflow and form creation
  • Connect throughout the enterprise and the cloud
  • Re-use of workflow components by sharing
  • Automatic document generation
  • Artificial intelligence
  • Forms feature dynamic fields, data validation, conditional display
  • Forms can have custom formatting and are mobile ready
  • Forms can use SharePoint metadata, external lists and drop-downs
  • Process analytics through Hawkeye.

Benefits

  • Quick and Easy to build.
  • Intuitive
  • Reduces work in building workflows and forms
  • Saves time, improves productivity/efficiencies through automation of manual repetitive processes
  • Powerful and Connected
  • Governable and Manageable
  • Reuse best practices
  • Mobile friendly forms
  • Secure cloud to SharePoint traffic
  • UK Based company

Pricing

£650 to £900 per person per day

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

179162244292834

Synergi Software Limited

Emma Hall

01914770365

Emma.hall@synergi.it

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Microsoft SharePoint
Dynamics 365
Microsoft Azure
Office 365
Cloud deployment model Public cloud
Service constraints Synergi's workspace solution requires Office 365, SharePoint licencing from Microsoft or Nintex licensing from Nintex
System requirements
  • Nintex Licensing
  • Relevant 3rd Party licensing

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email or online ticketing support

Yes, at extra cost
Support response times

The helpdesk is manned 09:00-17.00 UK hours, Monday to Friday, excluding public holidays. tickets can be logged by email 24/7 ticket acknowledgement within 1 hour
User can manage status and priority of support tickets
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Typically, 09:00-17.00 UK hours, Monday to Friday, excluding public holidays. Flat rate service is provided along with a support contract, can be tailored to the needs of the customer, including development hours. All support contracts are flexible and priced to your needs. The support desk is manned by a technical support analyst, and supported by technical consultants and account managers.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started End-User Adoption
Learning and adoption represent an active component of each phase of a Synergi Client Project Engagement. Inclusive focus on the complete learning and adoption for users is the best way to ensure ultimate success.
Sponsorship and Leadership: Recognising that executive-level sponsorship is a key success factor, Synergi will seek the participation of a director or mid-level executives from each business unit. This component also forms an organisational change management team to address the process changes that accompany the new implementation.
Adoption Strategy: Synergi will determine at a high level what types of training and support are most likely to accelerate end user adoption of the new platform and processes included.
Detailed Programme Planning: Taking the strategy to a more practical level, Synergi IT create detailed plans based on users training needs, where they were located, and how to accommodate diverse learning needs and preferences. Synergi will additionally define a communications plan to build awareness and understanding of the changes to come, and a content plan to support all aspects of the adoption program.
Blended Learning: To accommodate individual learning preferences, Synergi IT delivers a blended approach, combining instructor-led classroom and on-demand training, along with over-the-shoulder mentoring.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • Stream
  • DELVE
End-of-contract data extraction Data can be easily migrated utilising common migration tools readily available in the market
End-of-contract process The associated costs for end of life contract where appropriate will be determined between both parties depending on the level of technical expertise on the client side, these costs are not described in an initial deployment contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Intelligent rendering enables the appropriate interface on whichever device the service is being accessed from
Accessibility standards WCAG 2.0 AAA
Accessibility testing All solutions are built to adhere to accessibility standards
API Yes
What users can and can't do using the API Developers can perform all operations described in Open311 Protocol documentation. http://wiki.open311.org/GeoReport_v2/
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Nintex is an intuitive click and drag technology (low code no code)and is therefore customisable by the end user.

The ability to customize is less about the inherent technology and more about the users capability.

Scaling

Scaling
Independence of resources Service leverages features of the Microsoft cloud to automatically scale to meet user demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types Nintex can allow end to end monitoring of process metrics

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft and Nintex

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Any resident data can be extracted using available tools as available
Data export formats
  • CSV
  • ODF
  • Other
Data import formats
  • CSV
  • ODF
  • Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Guaranteed to 99.5%
Approach to resilience Available on request
Outage reporting The service will send email notifications and Azure monitoring function is used to monitor and create report for outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication Supplier defined but usually single sign on in Office 365
Access restrictions in management interfaces and support channels Access restrictions can be delivered by Microsoft's conditional access, a feature within Microsoft 365
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes As the solution is based on the Microsoft's Office 365 platform, please see https://www.microsoft.com/en-us/trustcenter for details.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach The solution based on three platform options, those being on premise, Nintex workflow cloud and Nintex hawkeye.
appropriate process specific to configuration apply separately to each
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach The solution based on three platform options, those being on premise, Nintex workflow cloud and Nintex hawkeye.
appropriate process specific to configuration apply separately to each
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach The solution based on three platform options, those being on premise, Nintex workflow cloud and Nintex hawkeye.
appropriate process specific to configuration apply separately to each
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The solution based on three platform options, those being on premise, Nintex workflow cloud and Nintex hawkeye.
appropriate process specific to configuration apply separately to each

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £650 to £900 per person per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial As per standard microsoft terms

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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