Northgate Public Services UK Limited
NPS Blue Badge Managed Service
Blue Badge Managed Service provides local authorities with a fully managed remote processing service for the administration of blue badge applications.
- A dedicated local-rate phone number.
- Postal and email address for each Local Authority.
- Preparation, validation and electronic scanning of supporting proofs.
- Active chasing of missing information and documentation via multiple routes.
- Advisor-assisted telephone payments, compliant with PCI requirements and proven.
- Secure destruction of expired Blue Badges.
- Reconciliation and transfer of funds to a nominated account.
- An optional telephone assessment service for mobility related applications.
- Timely and accurate processing of blue badge applications.
- Reduced service cost.
- Improved customer experience.
- Detailed service reporting.
- Improved service levels.