Caretower Ltd.

Sophos Central Intercept-X

Cloud-managed Next-Generation Endpoint Security providing Exploit Prevention technology, Ransomware Protection + Recovery, Sophos Clean (Advanced Remediation + restoration) as well as Sophos Root Cause Analysis to provide detail source of infection information + visualisation


  • Cloud Hosted Management, enforcement, audit and reporting
  • Next Generation Exploit Prevention technology
  • Next Generation Anti-Ransomware protection and recovery
  • Deep-clean remediation of the entire threat chain
  • Root Cause Analysis provides detail of exact threat behaviour
  • Malicious Traffic Detection: added security against botnet behaviour
  • Flexible Policy: Control by machine or user for best flexibility
  • Can work alongside Sophos Central or 3rd party AV products
  • 24/7/365 phone & email support by Vendor's own staff included
  • Single Pane of Glass control for multiple Sophos products


  • Ease of use, always up to date, no hosting costs
  • Signatureless protection from zero-day attacks exploiting legitimate apps
  • Stop ransomware by detecting encryption then automatically restores original data
  • Fully remediate threat traces (eg DLLs) not just final payload
  • Delivers full forensic trail of the attack, allows estate analysis
  • Detect and stop botnet traffic Trojan/Ransomware Key Exchange
  • Granular control over individual or groups of machines and users
  • Leverage Next Generation protection on top of exiting AV contract
  • Vendor supplied frontline support by phone and email as standard
  • Synchronised Security: protection over PCs, Mobiles and more


£17 to £28.50 per user per year

  • Free trial available

Service documents

G-Cloud 10


Caretower Ltd.

Davide Poli


Service scope

Service scope
Service constraints Service is based in AWS
Service offers data stores in USA, Eire or Germany
Data store will never move geography (data sovereignty)
Service is sold through reseller channel with direct Sophos Sales
Service is sold through reseller channel with direct Sophos Support"
System requirements
  • Console. Modern Web Browser (e.g. Chrome, IE11+, Edge, Safari etc.)
  • Endpoint. PC support Win7-Win10
  • Endpoint macOS 10.9+ CryptoGuard support in Early Access
  • No on-premise infrastructure required
  • All Endpoints require Internet Connectivity to Sophos services

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Dependant on selected support level
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Sophos offer various levels of support with all of which are aimed to minimize business disruption, maximize protection, and increase the value of your investment.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Sophos offers Professional Services, training courses, video tutorials and written / online manuals are available to assist users implement Sophos Intercept.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Not relevant to Sophos Intercept as user data is not processed. Log data can be extracted from Sophos Intercept at any time using reports or SIEM event data. Sophos Intercept holds log data for 90 days before automatically expiring it so 90 days after contract expires, there's no more data.
End-of-contract process Deliberate end of contract. A subscription service which can only be legally used when in contract. If customer no longer requires use, then they must uninstall software from all protected computers. At this point, no further protection is offered, no new data will be entered. Log data expires 90 days after creation so any historic logs will fade, leaving an empty portal containing entries of historic users, computers and policies, which can be deleted if desired, alternatively after extended absence, entire portal instance will be deleted 2) Accidental end of contract. In event of renewal being missed but service still being desired, customer should enter immediate discussion with Sophos to discuss legal options around continued use of service. Sophos will not immediately close the portal as this would prevent legitimate mistakes from being corrected. Protection will continue to run for a short grace period, to enable accidental lapse in contract to be rectified. After this grace period, new protection definitions and engine upgrades/bugfixes etc. will not be available to customer, so effectiveness of the product will start to fall. Renewal of contract will immediately re-instate updates automatically so no remediation work will be required to regain full working status

Using the service

Using the service
Web browser interface Yes
Using the web interface All functions of the solution can be controlled via the web interface
Web interface accessibility standard None or don’t know
How the web interface is accessible As the interface is deployed via a web browser, any browser supported accessibility features can be used.
Web interface accessibility testing None – Our web interface relies on the features of the browser it is deployed in.
What users can and can't do using the API Sophos Central API’s are Token Managed allowing integration to many third-party solutions that accept secure token integration, Sophos also allow secure integration with Python scripting to send data to SIEM environments using the Secure API method
API automation tools Other
Other API automation tools Python
API documentation Yes
API documentation formats
  • HTML
  • PDF
Command line interface No


Scaling available Yes
Scaling type Manual
Independence of resources Sophos Intercept is hosted within AWS and utilises Elastic Scaling features to automatically adjust capability as scope demands. This is all done transparently to the user so no customer process is required. Certain functions can also be cached locally by the customer to enhance local connectivity / performance (e.g. updating).
Usage notifications No


Infrastructure or application metrics Yes
Metrics types Other
Other metrics
  • Alerts
  • Usage
  • User activity status
  • Web chats
Reporting types Real-time dashboards


Supplier type Reseller providing extra support
Organisation whose services are being resold Sophos

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Communication from the client to the Cloud is performed over HTTPS to secure the data and to enable the client to trust the server
Data protection within supplier network Other
Other protection within supplier network All stored data is encrypted and all applications are secured and running on secured operating systems. The system is load balanced and has fail-over between 3 sites, each running 2 instances of the software, any one of which is able to provide full service.t

Availability and resilience

Availability and resilience
Guaranteed availability Sophos aims for 99.9% up time. As a company we do not commit to an Cloud Service SLA however both updating and live lookups are hosted independentantly as a failsafe and endpoint protection will continue to work. For more information around our current uptime please see
Approach to resilience Sophos aims for 99.9% up time. As a company we do not commit to an Cloud Service SLA however both updating and live lookups are hosted independentantly as a failsafe and endpoint protection will continue to work. For more information around our current uptime please see
Outage reporting Real time status information is available at

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels Username and password Please note that 1. 2-factor authentication is expected to be added in a near-future release
Access restriction testing frequency At least every 6 months
Management access authentication Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Accredited

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • Other
Other security governance standards Sophos is Cyber Essentials accredited
Information security policies and processes Details of Sophos security governance and data management processes are available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Details of Sophos security governance and data mangement processes are available on request
Vulnerability management type Supplier-defined controls
Vulnerability management approach Operational security processes are confidential.
Protective monitoring type Undisclosed
Protective monitoring approach Operational security processes are confidential.
Incident management type Supplier-defined controls
Incident management approach Operational security processes are confidential.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £17 to £28.50 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial The trial is a 30-day access to the full Sophos Central product which comprises Sophos Central Endpoint Protection Advanced, Sophos Central Intercept-X, Sophos Central Mobile (MDM/EMM), Sophos Central Disk Encryption and more. Trial can be converted to full licence by simply entering a valid licence code


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