This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with INTEGRITY360 LIMITED are still valid.
INTEGRITY360 LIMITED

Sophos Central Intercept-X

Cloud-managed Next-Generation Endpoint Security providing Exploit Prevention technology, Ransomware Protection + Recovery, Sophos Clean (Advanced Remediation + restoration) as well as Sophos Root Cause Analysis to provide detail source of infection information + visualisation

Features

  • Cloud Hosted Management, enforcement, audit and reporting
  • Next Generation Exploit Prevention technology
  • Next Generation Anti-Ransomware protection and recovery
  • Deep-clean remediation of the entire threat chain
  • Root Cause Analysis provides detail of exact threat behaviour
  • Malicious Traffic Detection: added security against botnet behaviour
  • Flexible Policy: Control by machine or user for best flexibility
  • Can work alongside Sophos Central or 3rd party AV products
  • 24/7/365 phone & email support by Vendor's own staff included
  • Single Pane of Glass control for multiple Sophos products

Benefits

  • Ease of use, always up to date, no hosting costs
  • Signatureless protection from zero-day attacks exploiting legitimate apps
  • Stop ransomware by detecting encryption then automatically restores original data
  • Fully remediate threat traces (eg DLLs) not just final payload
  • Delivers full forensic trail of the attack, allows estate analysis
  • Detect and stop botnet traffic Trojan/Ransomware Key Exchange
  • Granular control over individual or groups of machines and users
  • Leverage Next Generation protection on top of exiting AV contract
  • Vendor supplied frontline support by phone and email as standard
  • Synchronised Security: protection over PCs, Mobiles and more

Pricing

£17 to £28.50 a user a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

1 7 8 8 8 2 9 1 9 7 9 7 0 8 0

Contact

INTEGRITY360 LIMITED Davide Poli
Telephone: 02083729246
Email: bidreviewboard@integrity360.com

Service scope

Service constraints
Service is based in AWS
Service offers data stores in USA, Eire or Germany
Data store will never move geography (data sovereignty)
Service is sold through reseller channel with direct Sophos Sales
Service is sold through reseller channel with direct Sophos Support"
System requirements
  • Console. Modern Web Browser (e.g. Chrome, IE11+, Edge, Safari etc.)
  • Endpoint. PC support Win7-Win10
  • Endpoint macOS 10.9+ CryptoGuard support in Early Access
  • No on-premise infrastructure required
  • All Endpoints require Internet Connectivity to Sophos services

User support

Email or online ticketing support
Email or online ticketing
Support response times
Dependant on selected support level
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Sophos offer various levels of support with all of which are aimed to minimize business disruption, maximize protection, and increase the value of your investment.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Sophos offers Professional Services, training courses, video tutorials and written / online manuals are available to assist users implement Sophos Intercept.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Not relevant to Sophos Intercept as user data is not processed. Log data can be extracted from Sophos Intercept at any time using reports or SIEM event data. Sophos Intercept holds log data for 90 days before automatically expiring it so 90 days after contract expires, there's no more data.
End-of-contract process
Deliberate end of contract. A subscription service which can only be legally used when in contract. If customer no longer requires use, then they must uninstall software from all protected computers. At this point, no further protection is offered, no new data will be entered. Log data expires 90 days after creation so any historic logs will fade, leaving an empty portal containing entries of historic users, computers and policies, which can be deleted if desired, alternatively after extended absence, entire portal instance will be deleted 2) Accidental end of contract. In event of renewal being missed but service still being desired, customer should enter immediate discussion with Sophos to discuss legal options around continued use of service. Sophos will not immediately close the portal as this would prevent legitimate mistakes from being corrected. Protection will continue to run for a short grace period, to enable accidental lapse in contract to be rectified. After this grace period, new protection definitions and engine upgrades/bugfixes etc. will not be available to customer, so effectiveness of the product will start to fall. Renewal of contract will immediately re-instate updates automatically so no remediation work will be required to regain full working status

Using the service

Web browser interface
Yes
Using the web interface
All functions of the solution can be controlled via the web interface
Web interface accessibility standard
None or don’t know
How the web interface is accessible
As the interface is deployed via a web browser, any browser supported accessibility features can be used.
Web interface accessibility testing
None – Our web interface relies on the features of the browser it is deployed in.
API
Yes
What users can and can't do using the API
Sophos Central API’s are Token Managed allowing integration to many third-party solutions that accept secure token integration, Sophos also allow secure integration with Python scripting to send data to SIEM environments using the Secure API method
API automation tools
Other
Other API automation tools
Python
API documentation
Yes
API documentation formats
  • HTML
  • PDF
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
Sophos Intercept is hosted within AWS and utilises Elastic Scaling features to automatically adjust capability as scope demands. This is all done transparently to the user so no customer process is required. Certain functions can also be cached locally by the customer to enhance local connectivity / performance (e.g. updating).
Usage notifications
No

Analytics

Infrastructure or application metrics
Yes
Metrics types
Other
Other metrics
  • Alerts
  • Usage
  • User activity status
  • Web chats
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Sophos

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Communication from the client to the Cloud is performed over HTTPS to secure the data and to enable the client to trust the server
Data protection within supplier network
Other
Other protection within supplier network
All stored data is encrypted and all applications are secured and running on secured operating systems. The system is load balanced and has fail-over between 3 sites, each running 2 instances of the software, any one of which is able to provide full service.t

Availability and resilience

Guaranteed availability
Sophos aims for 99.9% up time. As a company we do not commit to an Cloud Service SLA however both updating and live lookups are hosted independentantly as a failsafe and endpoint protection will continue to work. For more information around our current uptime please see centralstatus.sophos.com
Approach to resilience
Sophos aims for 99.9% up time. As a company we do not commit to an Cloud Service SLA however both updating and live lookups are hosted independentantly as a failsafe and endpoint protection will continue to work. For more information around our current uptime please see centralstatus.sophos.com
Outage reporting
Real time status information is available at centralstatus.sophos.com

Identity and authentication

User authentication
Username or password
Access restrictions in management interfaces and support channels
Username and password Please note that 1. 2-factor authentication is expected to be added in a near-future release
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Accredited

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • Other
Other security governance standards
Sophos is Cyber Essentials accredited
Information security policies and processes
Details of Sophos security governance and data management processes are available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Details of Sophos security governance and data mangement processes are available on request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Operational security processes are confidential.
Protective monitoring type
Undisclosed
Protective monitoring approach
Operational security processes are confidential.
Incident management type
Supplier-defined controls
Incident management approach
Operational security processes are confidential.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes

Pricing

Price
£17 to £28.50 a user a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
The trial is a 30-day access to the full Sophos Central product which comprises Sophos Central Endpoint Protection Advanced, Sophos Central Intercept-X, Sophos Central Mobile (MDM/EMM), Sophos Central Disk Encryption and more. Trial can be converted to full licence by simply entering a valid licence code

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.