Bentley Systems (UK) Limited

AssetWise ALIM CONNECT Edition

A cloud-hosted business process solution to enable ISO19650, BIM Level 2, BIM Level 3 (asset-centric) solution. AssetWise ALIM CONNECT Edition facilitates Management of Change, Configuration Management, Asset Information Management, Document Management and Control, Contract Management as well as nuclear approved document/asset management, effective handover from CAPEX to OPEX.

Features

  • Asset Information Management - asset registry and tag management
  • Management of Change and Configuration Management (CMII)
  • Document Management and Control (Transmittals, RFIs, Comment Tracking, Business Workflow)
  • Records Management (in accordance with DoD5015, MoReq)
  • Spatial and Linear Network Management, including Pavements, Structures, Geotechnics, Drainage
  • Compliance and Safety including Requirements Management
  • Comprehensive Audit Trail capabilities
  • Integrated 2D/3D Model Management
  • Enterprise Interoperability Service

Benefits

  • Simplified access to enterprise information by all project stakeholders
  • Reduced training and license costs through fewer systems
  • Improved decision making through controlled access to accurate trusted information
  • Enables automated compliance with industry/regulatory standards
  • Single Source of Truth for all Asset and related Information
  • Easy to access all Asset and related Information in context
  • Maximise re-use of information throughout the lifecycle of a project
  • Improve accuracy of available information creating a safer workplace
  • Reduce operational costs by reducing search time for information
  • Reduce asset handover cost through increased efficiency of electronic handover

Pricing

£31,550.00 an instance a quarter

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

1 7 8 8 8 1 2 9 9 6 2 0 3 0 3

Contact

Bentley Systems (UK) Limited Simon Horsley
Telephone: +447899852176
Email: simon.horsley@bentley.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Bentley's offerings such as:
- Connected Data Environment (CDE);
- AssetWise ALIM CONNECT Edition - Lot 3
- ProjectWise CONNECT Edition
- Recurring Advancement Services Program - Lot 3
- OpenRail;
and others.
Cloud deployment model
Public cloud
Service constraints
Patching and maintenance windows are scheduled every month to ensure the security and reliability of the service. A notice will be provided and some service disruption may occur during these out-of-hours windows.
System requirements
  • All mandatory requirements covered with the offered service
  • Optional integration with Brava! Web Viewer 16.4
  • The license for Brava is not included

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are covered by an SLA and are based on priority. P1 - Availability Support 24x7 - Response 1 hour - Resolution Worked continuously until resolved - Update Interval - 1 hour P2 - Availability Support 24x5 - Response 2 Business Hours - Resolution 1 Business Day – Update Interval 4 hours P3 - Availability Support 24x5 - Response 4 Business Hours - Resolution 10 Business Days - Update Interval 1 Business Day P4 - Availability Support 24x5 - Response 8 Business Hours - Resolution Mutually Agreed - Update Interval Mutually Agreed
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
A standard SLA is Included with the subscription providing 24x7 uptime, support, RPO and RTO and product upgrades.
Bentley offers a Recurring Advancement Services Program which is a tailored offering to achieve your ever-evolving desired business outcomes by advancing your digital workflows using Bentley applications.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
After the cloud service is enabled Bentley will engage with the users (stakeholders, representatives from various departments) to define configuration details. Once the system is finally configured, Bentley will perform on-site or remote training sessions for each group/role. There are options to share video, training material, and prepare custom training material.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
There are different ways to extract data depending on the volume of data to be extracted. It ranges from simple document check out, to using a bulk export utility or automated using SSIS packages.
End-of-contract process
Bentley recommends engaging with us to get your data extracted before the contract ends. At a minimum, Bentley will provide the database and file repositories.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The main UI is a web front-end that can be used on desktop computers, but also on mobile devices.
Service interface
Yes
Description of service interface
Web-based interface access through a browser
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
No specific interface testing with users of assistive technology has been done.
API
Yes
What users can and can't do using the API
The API allows you to read and write data to the system and also allows you to make some configuration changes to it.
Customising the UI, adding additional event handlers, wizards or business rules can be provided by Bentley as an add-on service.
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Bentley AssetWise ALIM has APIs to customise the user interface, add event handlers and business logic. Bentley services can be used to build server-side customisations for the cloud environment using this API.  Bentley's web service layer allows users to connect to the system to create their own customisations. It means you can build your own customisation to create/modify and delete any AssetWise-ALIM object in any way you want.

Scaling

Independence of resources
Systems are logically separated in a virtual cloud environment. All systems are monitored in real time for performance and availability.

Analytics

Service usage metrics
Yes
Metrics types
Usage statistics are provided within a quarterly report. These reports include SLA statistics, including uptime and Service Request resolution.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The system has multiple options to export data ranging from simply copying out, via bulk export or even automated using SSIS packages. Which option is most appropriate depends on the purpose of the export.
Data export formats
  • CSV
  • Other
Other data export formats
  • MS Excel
  • PDF
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
MS Excel

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9%, assured by contractual commitment. Service credits when service availability drops below SLA level in a month.
Approach to resilience
All services are deployed in a fully redundant configuration within fully redundant data centres meaning that any failure of equipment, service provider or software service will result in zero, or minimal, impact to the overall service.
Outage reporting
Planned and unplanned outage notification emails are sent to registered users for affected systems.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Users authenticate against the Bentley Identity Management System (IMS) which is federated against the buyers own AD.
Access restrictions in management interfaces and support channels
Access to management features within the user interface is controlled by permissions within the application.
Access restriction testing frequency
At least once a year
Management access authentication
Other
Description of management access authentication
Access to management features within the user interface is controlled by permissions within the application.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
A-Lign
ISO/IEC 27001 accreditation date
12/10/2018
What the ISO/IEC 27001 doesn’t cover
All aspects of the service are covered. The certified scope is available at https://www.bentley.com/en/trust-center
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Information Security policies are designed utilising the ISO 27001:2013 framework. Policies are reviewed and audited by a third party on an annual basis.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Configuration and Change Management follow the ITIL framework and policies and procedures are documented with various security standards. All SaaS offerings go through a cloud approval process and are scanned for vulnerabilities prior to production.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability management is conducted through various technologies internal and external to the Bentley network. Threats are identified using industry standard listings and patches/updates are applied at least monthly or as needed based on criticality.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Numerous other third-party products such as Antivirus, Antimalware, IPS and EDR, operational on selected systems under the scope of ISO27001 and SOC2 certifications. Compromises are analysed and put through the incident management process for investigation. Response time depends on the severity of the compromise.
Incident management type
Supplier-defined controls
Incident management approach
The Incident Management process covers all aspects of a potential incident from start to finish with defined procedures and colleague involvement. Common events are handled depending on severity, users have multiple methods of reporting and reports are provided as part of the incident management procedure.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£31,550.00 an instance a quarter
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A test environment can be provided to test the main software features. This environment uses disposable data and is available for up to 30 days free-of-charge (subject to agreement).
Link to free trial
Access to the pilot/proof of concept environment will be setup to meet the requirements of each user.

Service documents