LoGov: Local Digital Service Platform

Find My Child a School Place

Find My Child a School Place is an online service that makes relevant and up-to-date school information available so that parents can properly prepare for the school application process.

Features

  • Clearly presented information
  • Comprehensive schools directory
  • Schools mapped by distance from child’s address
  • Clear visual guides to school catchment areas
  • Indication of free school transport entitlement
  • Easy access to school performance data
  • Clear guidance on admissions policies
  • Collates data from multiple sources

Benefits

  • Reduced anxiety and uncertainty amongst parents
  • Fewer phone calls and emails to support parents
  • Data and information automatically published
  • Lower cost of school admissions process
  • Increased customer satisfaction

Pricing

£25000 per licence per year

Service documents

G-Cloud 9

178807123886823

LoGov: Local Digital Service Platform

Martyn Evans

02071834250

salesteam@logovplatform.gov.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Purchasing organisation need to have their own ArcGIS server (or similar) to provide map data to the service.
System requirements ArcGIS server (or similar) to provide map data

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 hour
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels We provide Priority 1 (P1), Priority 2 (P2) and Priority 3 (P3) support levels. Our managed support services costs are £3,000 per month for 24/7 support or £1,200 per month for office hours support.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide a mixture of onsite training and documentation, which can be tailored to each client.
Service documentation No
End-of-contract data extraction Exports can be done via open standards such as CSV, XML and SQL.
End-of-contract process If required, there may be additional costs in closing down the service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service N/A.
Accessibility standards WCAG 2.0 AAA
Accessibility testing User acceptance testing with screen reading software
API No
Customisation available Yes
Description of customisation Aspects such as the look and feel plus tweaks to features can be made at an additional cost by our developers.

Scaling

Scaling
Independence of resources Each installation is independent of other installations and they do not share resources.

Analytics

Analytics
Service usage metrics Yes
Metrics types Real-time management information.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Exports can be done via open standards such as CSV, XML and SQL.
Data export formats
  • CSV
  • Other
Other data export formats
  • SQL
  • XML
  • JSON
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • SQL
  • JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.97, assured by contractual commitment.
Approach to resilience Service is deployed behind an AWS Load Balancer distributed across multiple availability zones with AWS RDS providing automatic failover on the database.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Required authentication through a username and password to gain access to the admin interface.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach We generally follow the approach of ISO 27001 and adapt it to our working patterns and needs.
Information security policies and processes We ensure the incorporation of security features and measures (both technical and organisational) to reflect the requirements of good industry practice.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We implement functional changes in small packages, called user stories. Our team is highly experienced and as part of implementing each story, the details, security impacts and broader system impacts are considered as part of our standard development process. All components (including configuration, code and data changes) are checked into the code repository for review before being committed. Changes are deployed to staging for testing/QA before production. Each deployment includes a back-out plan to restore the state of the environment in the event that this fails. User profiles are limited and SaaS configuration management responsibilities are well-defined.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our development team are constantly aware of the latest trends and issues. If we are aware of a serious problem, this will be patched as soon as possible.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We have systems in place which constantly report on any issues.
Incident management type Supplier-defined controls
Incident management approach We have a second line support agreement as part of the contract.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £25000 per licence per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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