Philips Healthcare

Patient Engagement and Care Coordination Platform

Philips Engage enables health and care professionals to better coordinate care and empowers patients by involving them in the process. Patients can view their record, track treatments and securely communicate with their care team. Professionals can communicate with each other and assign automated workflows including educational content, questionnaires and monitoring.

Features

  • Self-management functionalities to empower patient engagement
  • Standardised integration with EMRs, 3rd party content suppliers and devices
  • Intuitive user interface available on desktop, tablet and smartphone
  • Personalised content based on care pathways
  • Secure communication with patients via instant messaging and video calls
  • Population management tooling
  • Continuous automatic monitoring and actionable alerts for timely intervention
  • Personalised content and educational material driven by automated workflows
  • Cooperation on individual care plan for shared decision making
  • Configurable tool for any patient pathway or organisation

Benefits

  • Patients are more empowered and better able to self-manage
  • Patient experience improved through more personalised care
  • High user engagement driven by automated workflows and user-friendly interface
  • Faster, convenient and more efficient patient-professional interactions
  • Additional communication and increased staff capacity improves access to care
  • Higher quality care through reducing unwarranted variation
  • Suitable for mental health, community, primary and secondary care
  • Compliant with all UK legal and regulatory requirements including GDPR
  • Identification of best practice through data driven insights
  • Proactive care enabled by greater access to real-time patient information

Pricing

£0.80 per person per year

Service documents

G-Cloud 11

176986609673512

Philips Healthcare

Maciej Kulesza

+441483327109

business.support@philips.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints Philips Engage is a regional eHealth platform which can be used as a standalone solution or integrated with an EMR. Philips Engage is not meant to replace an EMR.
System requirements Modern web browser such as Chrome, Firefox, Edge or Safari

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response time depends on the priority of the ticket. First response is within 4 hours for high priority tickets and 16 hours for medium priority tickets during office hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Our services are designed for ease of use and accessibility and are regularly tested to ensure they work correctly with browser accessibility features such as screen readers and magnifiers.
Onsite support Yes, at extra cost
Support levels First line support to end users is normally provided by the buyer organisation. The Philips support desk provides second and third line support. The support desk will be main point of contact for the buyer and will involve third line support whenever needed to get answers and solutions.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide workshops with the buyer to determine the appropriate level of customisation of the solution. This includes implementation templates which can be used to define the required configuration for a specific care programme. A dedicated consultant is responsible for the configuration of the first programme during the implementation project. We provide tailored working instructions for end users as well as onsite training for end users staff building their own questionnaires. We provide access to manuals, the support desk; and the technical documentation for the integration with a local systems such as EMRs via HL7, SSO, etc. Additional Professional Services are available for the implementation of licensed content from 3rd parties, including the required contracting.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We provide an archive containing an export of all collected data in .csv format.
End-of-contract process Access to the application will be disabled and an archive of all collected data will be made available.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Patients using smartphones can login via their browser and/or our native app. Differences between mobile and desktop service are: individual care plan and direct accessibility of care team.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing Our services are designed for ease of use and accessibility and are regularly tested to ensure they work correctly with browser accessibility features such as screen readers and magnifiers.
API Yes
What users can and can't do using the API We provide a FHIR and SOAP web service and support a wide variety of HL7 messages including HL7v2 ADT and ORU. The APIs can be used to automatically add patients, assign or schedule questionnaires, retrieve the status of each assigned questionnaire and send results back to the EMR.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation End users can tailor various aspects of the services based on care programmes, including: the design of questionnaires, workflows and customisation of email templates, email text, introduction texts and consent messages.

Scaling

Scaling
Independence of resources The solution is built on top of our flexible and scalable eHealth cloud platform.

Analytics

Analytics
Service usage metrics Yes
Metrics types Real-time dashboards, through an API and data dump
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Transparent Data Encryption (TDE) on a database level
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Our solution integrates with a range of external systems using an integrator technology and open interoperability standards.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • SPSS
  • HL7
  • FHIR
Data import formats
  • CSV
  • Other
Other data import formats
  • HL7
  • FHIR
  • Web service

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We provide 99.5% availability (excluding planned maintenance).
Approach to resilience Information available upon request.
Outage reporting We inform users via email alerts of any outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
Other user authentication We use SAML single sign on to authenticate users coming from a source system. We use 2-factor authentication for users that login directly.
Access restrictions in management interfaces and support channels Access is restricted through role based access controls.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LRQA
ISO/IEC 27001 accreditation date 13/01/2016
What the ISO/IEC 27001 doesn’t cover N/A. Everything is included in the scope.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials
  • Data Security and Protection Toolkit

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Philips is an NHS Business Partner and compliant with the Data Security and Protection Toolkit. Detailed security policies and processes are available upon request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change management is handled in line with ISO 27001 and ISO 13485 requirements.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability management is handled in line with ISO 27001 and ISO 27799 requirements like security and penetration testing, monitoring, etc.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Protective monitoring is done by both the hosting provider and our hosting department.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management is handled in line with ISO 27001.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Health and Social Care Network (HSCN)

Pricing

Pricing
Price £0.80 per person per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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