Fujitsu Services Limited

Cloud Services Management (Cloud Management Platform)

Simplify your Hybrid IT landscape with Fujitsu Cloud Services Management. (FCSM)

FCSM is a cloud management platform, which abstracts your management and usage away from the complexity of the underlying resources in order to centralize your control, governance and visibility of your Hybrid IT environment.

Features

  • Application Provisioning & Lifecycle Management
  • Infrastructure Provisioning & Lifecycle Management
  • Public & Private Cloud Management
  • Policy Automation
  • Financial Management
  • System Blueprinting / Templating
  • System Monitoring
  • Backup & Restore
  • Service Management Integration
  • Universal Dashboard

Benefits

  • Save time
  • Save cost
  • Become consistent
  • Enable a seamless user experience across all cloud platforms
  • Apply a single set of policies across all cloud platforms
  • View recommendations to optimize your resources
  • Single pane of glass across cloud and legacy environments
  • Modular architecture, only purchase the modules you need
  • Automate manual processes
  • Simplify governance

Pricing

£0.017 per virtual machine per hour

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 7 6 5 9 7 4 1 1 5 0 0 0 5 9

Contact

Fujitsu Services Limited

Government Frameworks Desk

07867829234

government.frameworks@uk.fujitsu.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Cloud Platform Portals
Cloud deployment model
Public cloud
Service constraints
The service is standardised where possible to ensure shared learning and efficiency
System requirements
No Requirement - SaaS Based

User support

Email or online ticketing support
Email or online ticketing
Support response times
As per Service Description
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
No
Support levels
Not Applicable
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The service is designed to be intuitive and easy to use, without requiring any training.
However, for users who require training this is available online or onsite or via user documentation.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Most of the data is stored on the underlying cloud platform, rather than within this system. Customer specific data which is stored - such as configuration management states, are made available for the user/customer to take to a new service or system provider of their choice.
End-of-contract process
At the end of the contract the service will still be functional and available to use if the user/customer chooses to extend the contract. For customers/users who wish to end the contract, the system will be made unavailable at a time which is agreed between both parties.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
Users can provision and manage resources via the API including viewing financial information

There are no exclusions, everything accessible in the GUI is accessible via API
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The customer can customise the logo that appears on FCSM, the logo should be provided to Fujitsu for placement on FCSM

Scaling

Independence of resources
As a SaaS service, scaling is something which is managed by the service provider and not a concern of the user/customer.

For on premise installations, the most common approach is by taking advantages of a microservice architecture on a containerised infrastructure.

Analytics

Service usage metrics
Yes
Metrics types
Invoices will be based on the number of virtual machines used and the amount of cloud expenditure which are both metrics of usage

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data export will be done by the service provider on behalf of the user and will be made available to the user at an agreed time.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • BSON
  • Sls
Data import formats
  • CSV
  • Other
Other data import formats
JSON

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
FCSM has varying levels of Availability dependent on the components chosen. There are no service credits offered.
Approach to resilience
Details available upon request
Outage reporting
An API and email alerts if requested

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access to management interface and support channels are restricted from our intranet proxy IPs. Each operator has their own account and will be authenticated.
Access restriction testing frequency
At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The supplying organisation is complying with ISO/IEC 27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes are approved prior to implementation.
Development follows agile principles with automated testing embedded within a CICD process.
For secure environments the CICD process can be delayed upon request, however this is not optimum and will involve assessment against any specific requirements.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Service health is monitored on a continual basis & any identified threats are managed and resolved as quickly as possible. Updates to a production environment occur on a hourly or daily basis, depending upon the severity of the update.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Service health is monitored on a continual basis and any identified threats are managed and resolved as quickly as possible. Updates to a production environment occur on a hourly or daily basis, depending upon the severity of the update.
Incident management type
Supplier-defined controls
Incident management approach
A pre-defined and mature incident process exists, automated where possible with inputs from service monitoring tools.
Users can report incidents via the customer service desk.
Incident reports are available as part of the customer service desk processes.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.017 per virtual machine per hour
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
FCSM PICCO financial management is available for 60 days. This will provide you full access to the tool and allow you to manage your cloud costs.

Service documents

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