Positive Purchasing Ltd

Procurement and Supply Chain Academy for the NHS

The Procurement and Supply Chain Academy is a cloud-based platform for NHS procurement practitioners. It combines the latest digital learning technology with on-demand access to the proven 5i® Category Management Sourcing, Orchestra of SRM® (Supplier Relationship Management) and Red Sheet® Negotiation processes, toolkits and resources for strategic procurement and negotiation.

Features

  • Contains proven 5i Category Management process, toolkits, digital learning, resources
  • Practitioner access to Orchestra of SRM (Supplier Relationship Management)
  • Red Sheet Negotiation planning process, toolkits, digital learning and resources
  • Extensive digital learning suite contains interactive and video tuition modules
  • Comprehensive reference materials, tools, templates and resources on demand
  • Negotiation tactics and techniques library
  • Culture Hub (country-by-country guides) and body/spoken language module
  • Best practice document sharing/exchange within NHS user community
  • Unique content, feeds, examples, updates and articles for the NHS
  • Automatic updates and release of new materials throughout license term

Benefits

  • Latest best-practice strategic procurement Category Management, SRM, Negotiation toolkits
  • Helps establish common language and organization-wide ways of working
  • Learning and Development support for Category Management/SRM/negotiation classroom training
  • Upskilling for new hires
  • Helps secure better organizational, social and patient outcomes
  • Promotes cross-functional engagement with physicians/clinicians to support strategic sourcing
  • Enables commercial information and best practice sharing across NHS Trusts/entities
  • Healthcare industry research support resources for procurement practitioners
  • Enables price and risk reduction to lower NHS cost burden
  • Increased supply base innovation to improve patient outcomes

Pricing

£150 to £400 per licence per year

  • Free trial available

Service documents

G-Cloud 10

175708949735110

Positive Purchasing Ltd

Jonathan O'Brien

0330 094 0000

jonathan.obrien@positivepurchasing.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Maintenance windows: 7 days’ notice of any stoppage of service due to planned maintenance including duration of service interruption.
Level of customization permitted: none available when purchased as a stand-alone service. For customization, the Corporate Academy option (see Procleus Strategic Procurement Academy and Toolkit offering) must be selected.
Schedule for depreciation of functionality/features: product constantly reviewed with ongoing program of updates and refresh.
System requirements
  • Minimum 2MB internet connection per desk position for best delivery
  • Windows 7 or later
  • MAC OS X or later
  • W3C compliant up-to-date internet browser with latest patches
  • Correct security settings being in place
  • Configurable firewalls to allow through specific URL’s

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Maximum 1 business day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Service desk, telephone and email support is available for reporting of problems or incidents, or to seek technical help, from 9am to 5pm GMT Monday to Friday inclusive, but excluding UK public and bank holidays.
For full details, please refer to the Terms and Conditions document for this cloud software service.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Introductory online video (or onboarding webinar at extra cost).

Please see Service Definition document for full details.

To accelerate user uptake and transition, enabling training workshops are also available at extra cost via Lot 3: Cloud Support.
Service documentation Yes
Documentation formats Other
Other documentation formats
  • Video
  • Onboarding webinar (at extra cost) comprising live toolkit demonstration
  • Enabling workshops, with supporting materials, available via Lot 3
End-of-contract data extraction Upon request to Positive Purchasing
End-of-contract process Client user account decommissioned.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility Not Applicable
Accessibility testing None
API No
Customisation available No

Scaling

Scaling
Independence of resources Academy is fully scalable, so no issues envisaged

Analytics

Analytics
Service usage metrics Yes
Metrics types User usage
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach Compliant with ISO 27001:2013
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Not Applicable
Data export formats Other
Other data export formats Not Applicable
Data import formats Other
Other data import formats Not Applicable

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Firewall protected network, AES-256 encryption

Availability and resilience

Availability and resilience
Guaranteed availability We will use reasonable endeavours to ensure a system availability no less than 98%.

Following commencement of the service, customers are entitled to request a 1 day credit against the next respective invoice for recurring fees in accordance with the following metric:
• Service Availability Credit - for every 0.5% below the required 98% Service Availability requirement
• Data Backups - for every missed Data Backup.

Please refer to separate Positive 2018 Standard SLAs for Online Products and Services v2 incorporated in the Terms and Conditions document related to this service for further details.
Approach to resilience System Overview - 2 x dedicated servers located in a professional data centre, with servers located in the US and mirrored in the UK. Compliant with SSAE16 (formally SAS70) and Safe Harbor. 1 x additional mirrored server in the UK at our head office.

Backups - Continuous mirrored hardware backup (minimum every 6 hours) with 7-day retention policy, manual fall back to UK servers at our head office in the event of catastrophe, full daily back up procedures including web back up and secure off-site tape back ups.
Outage reporting Email

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication User name and password against local database
Access restrictions in management interfaces and support channels By user name and password authorization against local database
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification SecurityMetric
PCI DSS accreditation date 01/11/2016
What the PCI DSS doesn’t cover Penetration testing, PCI forensic investigator, PCI DSS on-site audit, PA-DSS audits
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes Cyber Essentials and internally verified quality assurance processes and procedures

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Cyber Essentials based configuration, change management via security notifications from vendors.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Internal penetration testing and software development
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Nagios IT monitoring software, supplemented by in-house monitoring. Please refer to Terms and Conditions document for this service for full details of our response times contained in our Standard Service Level Agreement.
Incident management type Supplier-defined controls
Incident management approach Through a variety of integrated policies and procedures, supported by our helpdesk.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £150 to £400 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial No free version available. However, subject to signing a Non-Disclosure Agreement potential customers can, in certain circumstances, be given access to this cloud software for a 7-day assessment period for the purpose of evaluating how the service can be used to support the client organization in delivering its objectives.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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