Fordway

Fordway Cloud Service Management Service

Fordway Cloud Service Management provides Service Assurance, environment maintenance and updates, user support and Systems Integration and Management (SIAM) to ISO20001 certified processes for any cloud services. These services cover Fordway's and other G-Cloud services, public cloud and where applicable integration between them.

Features

  • Nominated Service Delivery Manager for Cloud Service Assurance
  • Service integration with Fordway Cloud Monitoring as a Service
  • Operational and billing management of multiple cloud services
  • ISO27000 and ISO20000 assured services and advice
  • UK Service Desk with user self-service portal for standard processes
  • End user support add-on for Fordway DaaS consumers
  • Managed major incident and problem process
  • Customised reporting for Cloud services consumed
  • Scheduled service reviews according to service scale and complexity

Benefits

  • Single point service management for disaggregated IT services
  • In depth knowledge of cloud industry, providers and services
  • Skilled and experienced in managed multi-supplier IT Supply Chains
  • All services provided by UK based, native English speaking staff
  • Manned 24 x 7 service and support
  • Excellent and established relationships with major public cloud providers
  • Independent review and reporting of third party supplier capabilities
  • Tailored, human assistance rather than online portals
  • Best practice methodologies and frameworks including ITIL, SFIA and ISO
  • Cross supplier service consolidation and reporting against defined service levels

Pricing

£300 to £975 per person per day

Service documents

G-Cloud 10

175252736377541

Fordway

Richard Blanford

01483 528200

sales@fordway.com

Planning

Planning
Planning service Yes
How the planning service works Fordway have standard engagement documentation and migration templates which will be utilised within their project planning.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Fordway IaaS
  • Fordway PaaS
  • Fordway DaaS
  • Fordway Cloud Intermediation Services
  • Fordway Identity and Authentication Management Service
  • Fordway Cloud Readiness Assessment Service
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud Platform
  • Fordway Security Monitoring as a Service

Training

Training
Training service provided Yes
How the training service works The training service is tailored to the buyer and dependent on the service provided
Training is tied to specific services Yes
Services the training service works with
  • Fordway IaaS
  • Fordway Paas
  • Fordway DaaS
  • Fordway Cloud Intermediation Services
  • Fordway Identity and Authentication Service
  • Fordway Data Storage Service
  • Fordway Cloud Monitoring as a Service
  • Fordway Security Monitoring as a Servcie
  • Fordway Security Management as a Service

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Fordway have standard documents and templates to support customers on their migration to the cloud with independent advice and recommendations.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Fordway IaaS
  • Fordway PaaS
  • Frodway DaaS
  • Fordway Cloud Intermediation Services
  • Fordway Identity and Authentication Management Service (IDAMS)
  • Fordway Cloud Migration Service
  • Fordway Service Management Service
  • Fordway Cloud Monitoring as a Service
  • Fordway Security Monitoring as a Service
  • Fordway Security Management as a Service

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Fordway have standard quality assurance and performance testing documentation and templates which will be tailored in line with the service design.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • CHECK
  • CREST
  • Tigerscheme

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Fordway have a wide rage of hosting, software and support services which include:
Fordway IaaS,
Fordway PaaS,
Fordway DaaS,
Fordway Cloud Intermediation Services,
Fordway Identity and Authentication Management,
Fordway Data Storage Service,
Fordway Cloud Monitoring as a Service,
Fordway Cloud Security Management as a Service,
Fordway Security Monitoring as a Service,
Fordway Disaster Recovery as a Service,
Fordway Backup and Restore as a Service,
Fordway Endpoint Protection as a Service,
Fordway Service Management Service,
Fordway Server Hosting Service,
Fordway Patch Management as a Service

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Fordway have a 24x7 support desk and a standard SLA that defines response times
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Fordway have a standard SLA for hosting and software services

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £300 to £975 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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