Juicy Media Ltd.

Laravel Support

Laravel support. Provision of cloud based applications, designed and developed inline with the latest Government Design System (GDS) standards and to WCAG2.1 accessibility guidelines. Migration from other platforms such as Drupal and Umbraco, with discovery phase and complete information architecture review.

Features

  • Tech: PHP Laravel and VueJS
  • Theme: Accessibility, WCAG, Mobile first, Responsive, Design, Theme, Templates
  • Integrate into WooCommerce: Sage 50/200, Salesforce, Xero
  • Integrate into WooCommerce Enterprise: Microsoft Dynamics NAV, SAP
  • Marketing: Amazon, eBay, DotDigital, MailChimp, Campaign Monitor
  • Optimise: User Experience UX, Conversion Rate Optimisation CRO, Checkout, Basket
  • Payment: Sagepay/Elavon, Braintree, PayPal, Klarna, Stripe, Applepay, Worldpay, Adyen
  • Improve: Speed Optimisation, Cache, Content Distribution Network, Scalable, Performance
  • Feature: B2B, B2C, Portal, Click and Collect, Warehouse
  • Security: Cloudflare, AWS WAF, WordFence

Benefits

  • Hosting: AWS, Rackspace, UKFast, Sonassi, Azure, Memset, Linode, DigitalOcean
  • Clients: Government, Education, Local Council, Charity, SME, Start-up, Prime
  • Specialist: Content Strategy, Information Architecture, DevOps, DevSecOps, Vulnerability-Assessments
  • Team: UK Based, Strategy, Creative, Marketing, Development, Architecture
  • Research: Customer Persona, Analytics, Business Intelligence, Regression Testing, Split A/B
  • Project Management: Agile, SCRUM, Waterfall, Government Digital Services GDS
  • Quality Assurance QA: Automated, Unit Testing, BrowserStack
  • GDS: Discovery, Alpha, Prototype, Beta, Public Beta, Live
  • Support: Maintenance, Service Level Agreement SLA
  • Migration: Joomla, Drupal, Concrete5, Umbraco, Dreamweaver

Pricing

£595 to £750 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@juicymedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 7 4 8 9 0 0 0 5 1 1 5 0 6 8

Contact

Juicy Media Ltd. Support
Telephone: 0161 464 9252
Email: sales@juicymedia.co.uk

Planning

Planning service
Yes
How the planning service works
Through discovery of client requirements. Once requirements have been established we produce a development road-map following a hybrid combination of Agile and Waterfall methodologies to ensure the buyer is completely clear on tasks/sprints, milestones and costs.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Laravel
  • Drupal
  • Woocommerce and Magento
  • Wordpress
  • Umbraco
  • Amazon Web Service AWS
  • Rackspace Cloud
  • Microsoft Azure
  • Google Cloud

Training

Training service provided
Yes
How the training service works
We provide a range of training services for various user types, that include, but are not limited to:

• Super users
• Admin users
• Development teams
• Content marketing teams
• IT and Architecture teams
• Security operations teams

We have a catalogue of predefined training programmes that can be tailored to your specific system configuration and requirements. Typically, training follows the product or service that is being supported, however, given our wide range of supported technologies we feel perfectly placed to assist with any open-source product training.

This is either delivered on site or at our training facilities in Manchester/London. Considering the current (or future) epidemic, we can also provide training through digital systems such as Webex, Zoom, Microsoft Teams as-and-when required.
Training is tied to specific services
Yes
Services the training service works with
  • Bespoke platform training
  • Secure coding and CI/CD Pipelines
  • Application Development
  • Amazon Web Services
  • Microsft Azure
  • Google Cloud

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
By understanding the buyers needs, we can understand the level of SLA required. Once we have established the level of SLA we can plan and understand which cloud provider is the most suitable. Work is carried out by certified engineers and we provide complete transparency on the migration plan, costs and timescales.
Juicy have historically provided migration services from a variety of different platforms and as such have a refined and standardised process for onboarding customers from cloud and traditional legacy frameworks into modern cloud-based platforms.
The process includes but is not limited to:
• Code Audit
• Security Review
• Recommendations Document
• Migration Plan
• 3rd party risks and mitigation

Our delivery team then works alongside the customer and legacy suppliers to complete the migration process.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Amazon Web Service AWS
  • Microsoft Azure
  • Google Cloud
  • Umbraco / Drupal / Wordpress / Woocommerce / Magento
  • Any platform with FTP or SSH/SFTP access

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
During the discovery phase we recommend a suitable test strategy based on the requirements identified by the project team.
To increase the speed of feature delivery in a fast paced agile environment, a dedicated Quality-Assurance-Manager(QAM) is provisioned within the delivery team. The QAM will be responsible for the overall testing strategy. This includes but is not limited to:

Quality Review: ensuring that any fixes, bug reporting and failures are highlighted quickly and rectified, tested then committed to a staged environment for review.
Functional Testing: Agile-test-management.
Application Testing: a combination of mobile-testing with integration/acceptance-testing built in.
Test plan: Activities/Resources/Risks/Unit-testing.

Our testing plans manage the process on QA and performance and closely follow the development and delivery service, allowing the development team to concentrate on features and functionality. This ensures the project is delivered to the buyer in a go-live deployable state in the shortest possible time-frames. Additionally, acceptance testing is predominantly based on the functionality and not laboured by bug reporting and rectification.

We have in addition established penetration testing and performance benchmarking within the code releases, thus ultimately reduces any issues with code before deployment.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We are flexible in our service provision and appreciate that one size does not fit all. We are able to adapt to your way of working and advise on best practices to provide the best fit solution in the interests of project success.

We provide a managed service for hosting and software. This is facilitated by our service desk software which is ITIL compatible.

We support all the hosting and software services outlined within the GCloud Framework

Service scope

Service constraints
We are flexible in our service provision and appreciate that one size does not fit all. We are able to adapt to your way of working and advise on best practices to provide the best fit solution in the interests of project success.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending on the chosen SLA we can provide up-to:

24/7/365 support.

Critical Faults: Response 30 Mins / Target Fix 1 Hour
Urgent Faults: Response 1 Hour / Target Fix 7 Hours
Important Fault: Response 5 Hours / Target Fix 2 Days

With service credits provided if service level falls below agreed SLA.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Use of Aria-live to assess the usability of the system to ensure it meets GDS standards.

Use of Aria-label where we don’t have enough descriptive text.
Support levels
Provision of a variety of different support level-based SLA’s (Service Level Agreements) can be provided. Ranging from a 99% - 99.999% provision. Our SLA’s govern a series of services such as:
Maintenance and Security patching,
Ongoing Support,
Hosting and;
CI/CD (Continuous Integration and Continuous Delivery).
Our SLA’s are governed by a separate SLA that defines service, response and resolution times and are tailored for each service.
Typically, we operate a: 24/7/365 coverage.
Critical Faults: Response 30 Mins / Target Fix 1 Hour, Urgent Faults: Response 2 Hour / Target Fix 7 Hours Important Fault: Response 7 Hours / Target Fix 48 hours.
Service costs start from £500 per calendar month for our basic coverage and can then scale up to whatever you require.
Each SLA is also delivered in partnership with you and own of our key technical account managers, that are responsible for the delivery of the SLA and the relationship.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£595 to £750 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@juicymedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.