Airbus Defence and Space Limited

Network Management

The Airbus Network Management offering enables you to outsource your IT network to a trusted, secure and highly available Airbus UK operations centre. From the initial requirements gathering through to the running of your network, you will receive a professional service every step of the way.

Features

  • Real Time Portal operating 24 x 7 x 365.
  • Service Desk up to 24 x 7 x 365 .
  • Network Operations Centre up to 24 x 7 x 365.
  • Field Service Engineering with offerings up to 4hr response.
  • Data Storage at a secure UK data centre.
  • Provision of a dedicated service manager.
  • Availability of a Security Operations Centre.
  • Network Design by a significantly experienced network designers.
  • Network Installation by professional teams with years of installation experience.

Benefits

  • ISO 20000 and ISO 27001 certified IT Infrastructure.
  • Contact with a UK Technical Helpdesk straightaway.
  • Provides the flexibility to scale your service.
  • Benefit from reduced costs through sharing a UK service environment.
  • Receive network improvement advice for greater user experience.
  • Proactive trending to support high network availability.
  • Full audit trail for network and ticketing data.

Pricing

£24 a device a month

Service documents

Framework

G-Cloud 12

Service ID

1 7 4 7 4 4 3 5 2 0 1 7 8 9 0

Contact

Airbus Defence and Space Limited Airbus Customer Service Operation Centre
Telephone: +44 (0) 1633715000
Email: CSOC@airbus.com

Planning

Planning service
Yes
How the planning service works
Once you have placed an order with us through G-Cloud, Airbus will work with you to define the specific requirements for your service.
Our network and service designers will collaborate with you to understand your service environment and network domain. Tailoring the network service to reflect what is important to you is fundamental. We have tried and tested due-diligence documentation to capture key information and will then replay this back to you complemented with a transition plan and service description for approval before implementation.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Network Management.

Training

Training service provided
Yes
How the training service works
Airbus can provide portal training to view real time data and customised reporting.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our service is accredited to ISO 20000 and ISO 27001. If further Quality Assurance support is required our consultancy arm (REGENCY) can support you as an independent evaluator. Our on boarding process covers detailed technical and service scenario testing.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST
  • Cyber Scheme
  • Other
Other security testing certifications
  • ISO27001 Lead Auditors
  • CISSP
  • CISA
  • CISM
  • GDPR Practitioner

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Network access from the Airbus Operations Centre to your infrastructure is required.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times do not change for the weekends. A standard response time is less than 4 hours, priority setting defines the response and resolution times. Users can raise a request and view the status of that case.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Airbus can offer up to 24 hours a day, 7 days a week, 365 days a year support, but this can be amended and tailored depending on the requirement.
Performance Support Levels provided for Helpdesk Response, Incident Response and Change Management.
The Availability Support Level is based on Network Uptime.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£24 a device a month
Discount for educational organisations
No

Service documents