Juicy Media Ltd.

WordPress Support

WordPress Content Management System (CMS) support. Provision of CMS based websites, designed and developed inline with the latest Government Design System (GDS) standards and to WCAG2.1 accessibility guidelines. Migration from other platforms such as Drupal and Umbraco, with discovery phase and complete information architecture review.

Features

• Tech: PHP Wordpress Developers, and Plugin Build/Review/Update
• Theme: Accessibility, WCAG, Mobile first, Responsive, Design, Theme, Templates
• Integrate into WooCommerce: Sage 50/200, Salesforce, Xero
• Integrate into WooCommerce Enterprise: Microsoft Dynamics NAV, SAP
• Marketing: Amazon, eBay, DotDigital, MailChimp, Campaign Monitor
• Optimise: User Experience UX, Conversion Rate Optimisation CRO, Checkout, Basket
• Payment: Sagepay/Elavon, Braintree, PayPal, Klarna, Stripe, Applepay, Worldpay, Adyen
• Improve: Speed Optimisation, Cache, Content Distribution Network, Scalable, Performance
• Feature: B2B, B2C, Portal, Click and Collect, Warehouse
• Security: Cloudflare, AWS WAF, WordFence

Benefits

• Hosting: AWS, Rackspace, UKFast, Sonassi, Azure, Memset, Linode, DigitalOcean
• Clients: Government, Education, Local Council, Charity, SME, Start-up, Prime
• Specialist: Content Strategy, Information Architecture, DevOps, DevSecOps, Vulnerability-Assessments
• Team: UK Based, Strategy, Creative, Marketing, Development, Architecture
• Research: Customer Persona, Analytics, Business Intelligence, Regression Testing, Split A/B
• Project Management: Agile, SCRUM, Waterfall, Government Digital Services GDS
• Quality Assurance QA: Automated, Unit Testing, BrowserStack
• GDS: Discovery, Alpha, Prototype, Beta, Public Beta, Live
• Support: Maintenance, Service Level Agreement SLA
• Migration: Joomla, Drupal, Concrete5, Umbraco, Dreamweaver

£595 to £750 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@juicymedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

173826351231776

Contact

Support
0161 464 9252
sales@juicymedia.co.uk

Planning

• Planning service: Yes
• How the planning service works: Through discovery of client requirements. Once requirements have been established we produce a development road-map following a hybrid combination of Agile and Waterfall methodologies to ensure the buyer is completely clear on tasks/sprints, milestones and costs.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Wordpress
  • Drupal
  • Woocommerce and Magento
  • Laravel
  • Umbraco
  • Amazon Web Service AWS
  • Rackspace Cloud
  • Microsoft Azure
  • Google Cloud

Training

• Training service provided: Yes
• How the training service works: We provide a range of training services for various user types, that include, but are not limited to:; ; • Super users; • Admin users ; • Development teams; • Content marketing teams; • IT and Architecture teams; • Security operations teams; ; We have a catalogue of predefined training programmes that can be tailored to your specific system configuration and requirements. Typically, training follows the product or service that is being supported, however, given our wide range of supported technologies we feel perfectly placed to assist with any open-source product training.; ; This is either delivered on site or at our training facilities in Manchester/London. Considering the current (or future) epidemic, we can also provide training through digital systems such as Webex, Zoom, Microsoft Teams as-and-when required.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Content management system and/or E-commerce systems
  • Secure coding and CI/CD Pipelines
  • Application Development
  • Amazon Web Services
  • Microsft Azure
  • Google Cloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: By understanding the buyers needs, we can understand the level of SLA required. Once we have established the level of SLA we can plan and understand which cloud provider is the most suitable. Work is carried out by certified engineers and we provide complete transparency on the migration plan, costs and timescales.; Juicy have historically provided migration services from a variety of different platforms and as such have a refined and standardised process for onboarding customers from cloud and traditional legacy frameworks into modern cloud-based platforms.; The process includes but is not limited to:; • Code Audit; • Security Review; • Recommendations Document ; • Migration Plan; • 3rd party risks and mitigation; ; Our delivery team then works alongside the customer and legacy suppliers to complete the migration process.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Service AWS
  • Microsoft Azure
  • Google Cloud
  • Umbraco / Drupal / Wordpress / Woocommerce / Magento
  • Any platform with FTP or SSH/SFTP access

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: During the discovery phase we recommend a suitable test strategy based on the requirements identified by the project team.; To increase the speed of feature delivery in a fast paced agile environment, a dedicated Quality-Assurance-Manager(QAM) is provisioned within the delivery team. The QAM will be responsible for the overall testing strategy. This includes but is not limited to: ; ; Quality Review: ensuring that any fixes, bug reporting and failures are highlighted quickly and rectified, tested then committed to a staged environment for review.; Functional Testing: Agile-test-management. ; Application Testing: a combination of mobile-testing with integration/acceptance-testing built in.; Test plan: Activities/Resources/Risks/Unit-testing.; ; Our testing plans manage the process on QA and performance and closely follow the development and delivery service, allowing the development team to concentrate on features and functionality. This ensures the project is delivered to the buyer in a go-live deployable state in the shortest possible time-frames. Additionally, acceptance testing is predominantly based on the functionality and not laboured by bug reporting and rectification. ; ; We have in addition established penetration testing and performance benchmarking within the code releases, thus ultimately reduces any issues with code before deployment.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We are flexible in our service provision and appreciate that one size does not fit all. We are able to adapt to your way of working and advise on best practices to provide the best fit solution in the interests of project success.; ; We provide a managed service for hosting and software. This is facilitated by our service desk software which is ITIL compatible.; ; We support all the hosting and software services outlined within the GCloud Framework

Service scope

• Service constraints: We are flexible in our service provision and appreciate that one size does not fit all. We are able to adapt to your way of working and advise on best practices to provide the best fit solution in the interests of project success.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depending on the chosen SLA we can provide up-to: ; ; 24/7/365 support.; ; Critical Faults: Response 30 Mins / Target Fix 1 Hour; Urgent Faults: Response 1 Hour / Target Fix 7 Hours; Important Fault: Response 5 Hours / Target Fix 2 Days; ; With service credits provided if service level falls below agreed SLA.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Use of Aria-live to assess the usability of the system to ensure it meets GDS standards. ; ; Use of Aria-label where we don’t have enough descriptive text.
• Support levels: Provision of a variety of different support level-based SLA’s (Service Level Agreements) can be provided. Ranging from a 99% - 99.999% provision. Our SLA’s govern a series of services such as:; Maintenance and Security patching,; Ongoing Support,; Hosting and; ; CI/CD (Continuous Integration and Continuous Delivery).; Our SLA’s are governed by a separate SLA that defines service, response and resolution times and are tailored for each service. ; Typically, we operate a: 24/7/365 coverage. ; Critical Faults: Response 30 Mins / Target Fix 1 Hour, Urgent Faults: Response 2 Hour / Target Fix 7 Hours Important Fault: Response 7 Hours / Target Fix 48 hours. ; Service costs start from £500 per calendar month for our basic coverage and can then scale up to whatever you require. ; Each SLA is also delivered in partnership with you and own of our key technical account managers, that are responsible for the delivery of the SLA and the relationship.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: WordPress, Magento, Drupal, Amazon Web Services, Google, Rackspace, UKFast

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Developed Vetting (DV)

Pricing

• Price: £595 to £750 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@juicymedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.