DISTRIBUTED SERVICES LIMITED

Database monitoring

Cloud based monitoring Zenmon is a web bases monitoring and has a large knowledge base of typical problems that regularly happen with commonly-used technologies. Zenmon will automatically run 100s diagnostic checks of these checks for each of your database servers and subsystems.
Oracle, SQL Server(Microsoft), PostgeSQL, MySQl, SAP HANA

Features

  • web based monitoring dashboard for all databases in one
  • Oracle monitoring
  • MS SQL monitoring
  • PostgreSQl monitoring
  • MySQL monitoring
  • Backups monitoring
  • Performance monitoring
  • Business SLA monitoring.
  • Database grow for capacity planning

Benefits

  • Proactive tool preventing fire from happening
  • One single dashboard for all type of databases.
  • Alerts history
  • Push notifications when something bad is about to happen
  • Performance events and statitics
  • Customised metrics for business SLA monitoring
  • Grouped alerts
  • Very good and practical

Pricing

£10 to £50 per instance per month

  • Free trial available

Service documents

G-Cloud 10

173743409982695

DISTRIBUTED SERVICES LIMITED

Vitaly Savenkov

07808845848

vsavenkov@gmail.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Database management
Cloud deployment model Public cloud
Service constraints Only statistics , events and tablespace sizes are sent to system .
no user or sensitive data.
system is open source to see how it works
System requirements Linux ,AIX and MS Windows only

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 15 minutes SLA (reaction time) , 24x7
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible We use Skype or Skype for business
Web chat accessibility testing 10 years experience using above
Onsite support Yes, at extra cost
Support levels Level 1 base level metrics(space, backups, and more for database to be UP and Running, performance, mirror is not catching up etc.)
level 2 extended performance metrics(SQL execution plan changes, events, statistics etc.
level 3 Business SLA metrics
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We can provide presentation
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction There is no data, but yes we can give statistics using export utility
End-of-contract process For database been Up and Running there is basic price
for Perfomance statistics and database events there is extra price
for Business SLA metricss there is extra price
when contract stops customers doesn't have access to a service

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile version has all main features for monitor database is Up and Running but but no extra features such as capacity planning and users access management and other settings management
Accessibility standards None or don’t know
Description of accessibility It is accessible via web link http://monitor.dbservicegroup.com
there is a super user for your company
there are different access levels for others
one can only browse alerts while the other can change metrics.
there is access level in between database servers or group servers as well
Accessibility testing .
API Yes
What users can and can't do using the API .
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Yes, customisation is done by request

Scaling

Scaling
Independence of resources Users access levels

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Using export utility
Data export formats Other
Other data export formats Expdp oracle tool
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability .
Approach to resilience There are two datacenters
in case of failure we do switch over

also backups
Outage reporting A public dashboard
email can be set up for critical alerts
sms messaging can setup for critical alerts
push notification in mobile devices

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels .
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach .
Information security policies and processes .

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The components of your services are tracked through their lifetime
changes are assessed for potential security impact
Vulnerability management type Undisclosed
Vulnerability management approach .
Protective monitoring type Undisclosed
Protective monitoring approach Respond to incidents 15 minutes
respond when you find a potential compromise - 15 minutes
Incident management type Supplier-defined controls
Incident management approach We use customer incident management process

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10 to £50 per instance per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Basic features for Database is Up and Running

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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