QlickiT provides licenses and solutions for Qlik's QlikView, Sense and NPrinting platforms meeting client's self-service data visualisation, guided analytics, mobile, embedded analytics and reporting requirements.
We specialise in added-value solutions that provide cost/time savings, performance improvement and insight. Our services include design/implementation, managed services, application development, modular training and support.
- QlikView guided analytics
- Qlik Sense data visualisation and self-service analytics
- Mobile and Offline Analytics
- NPrinting distributed reports
- Data integration from multiple data sources
- KPI Dashboard development
- InsightBot for end user engagement and collaboration
- QlikView, Qlik Sense or NPrinting licenses
- Hosting and cloud deployment
- Storyboards and interactive analytics
- Improve end user engagement and collaboration
- Uncover hidden insights and make discoveries in your data
- Rapid dashboard development
- Flexible/modular training to meet your resources specific skill levels
- Qlik certified and experienced delivery Consultants
- Enable user access via any mobile device
- Integrate data from multiple sources into single analytics views
- Collaborate with colleagues to analyse and question performance
- Enable users to create their own visualisations, dashboards and reports
- Self-service end-user development from governed data ensuring consistent, secure results
£30 to £120 per person per month
- Free trial available
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||
The service is a standalone service but it can be used to augment any system that stores data, where the data needs to be analysed and visualised.
Also can be used to extend TimeXTender's Data Discovery data management platform and K4 analytics extensions.
|Cloud deployment model||Hybrid cloud|
|Service constraints||Constraints will vary depending on customer's individual requirements.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Support responses are within 1 hour for all support levels. This is between 8:30am and 5:30pm each working day only.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Over 150 QlickiT customers benefit from telephone, email and online portal support. Our support Consultants are highly experienced, Qlik certified and based in the UK.
QlickiT provides Customer Support between 8:30am and 5:30pm, Monday through Friday, excluding public holidays. Out of hours’ support is also available on request. QlickiT support is included as part of the Qlik annual maintenance or annual subscription fees, at no additional cost.
Our service levels are detailed below:
• Critical - 3 hour target resolution
• High - 1 working day target resolution
• Medium - 2 working days target resolution
• Low - 5 working days target resolution
Costs - Standard support is provided at a set rate as part of the Qlik annual support and maintenance fee.
Managed Service application support and hosting provision and support is also available at additional cost. A rate card for our hosting is provided separately in the Pricing document.
Each QlickiT also has access to a dedicated Account Manager.
|Support available to third parties||Yes|
Onboarding and offboarding
• Development services to scope, design, develop, document and test Qlik developments, using our unique Universal Data Architecture (UDA), a standard methodology to ensure a quality implementation and rapid development.
• 2nd line development support to your own developers
• Development QA Reviews and performance tuning
• Architecture sizing/scalability & resilience and performance tuning
• Installs and general technical services
• 2nd line technical support
• Regular system administration/maintenance
• Authentication, change management and governance
• Managed Services used to provide skills and expertise on an on-going basis as demand arises
• Manage your app developments freeing up valuable resources
Qlickit also support and train organisations in maximising the use of the Qlik technology effectively. Our training incorporates our unique Qlik implementation strategy, UDA, that is designed to make any Qlik application be:
• Provide ‘one version of the truth’ to your whole organisation
Our modular training approach caters to users of any skill level and is always by hands-on Qlik consultants.
We tailor every training course to your team, their pace, and their specific areas of interest. This tailored approach is possible because all our training is delivered by real Qlik Consultants.
|End-of-contract data extraction||
QlickiT provides a straightforward procedure for off-boarding. Initially, the client must provide one month's notice to cancel in writing. Off-boarding will begin with a termination of service(s) meeting to agree off-boarding steps, which may include:
- Return of data
- Deletion of environments (hosting)
- Removal of shared storage (access)
- Agree ongoing communications
- Audit (as required)
The format of the data would be agreed in advance to ensure there is a smooth transition of the service being provided.
Costs would be dependent upon services required (if any).
At the end of our engagement, QlickiT will work closely with the client to understand and support the termination process.
Services for this would be charged on a time and materials basis, and may include:
- Data Extraction charges
- Licence charges
- Consulting and Technical Services charges
- Residual Managed Services charges
- Outstanding commitment charges (e.g. hosting fees)
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
The service is HTML5 compliant and has been designed to work on virtually any Mobile Devices and tablet devices.
All dashboard screens automatically render to the mobile and tablet screensize.
|Accessibility standards||WCAG 2.1 AA or EN 301 549|
|Accessibility testing||All testing has been completed by the software vendor, Qlik.|
|What users can and can't do using the API||
The APIs provide methods for creating connectors to external systems, extracting and importing, transforming, analysing and visualising data. Users can create additional controls for visualisation and maintain independent libraries if required.
Qlik components communicate via HTTPS and WebSockets, providing an easy method to set up, configure or change services or associated applications. Users can set up applications via both the standard API (via REST calls) or via a web interface (HTTPS).
In addition to .NET, Qlik also supports scripting tools/languages (such as R and Python) and the user-community provides open-source extensions in other languages including C++, C# and Go.
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||All aspects of Qlik applications can be customised from the back-end APIs to the front-end user experience. Clients can tailor their own visualisations to suit end-user requirements. Web Developers can build tailored offerings so that analytics from within Qlik application dashboards can be integrated with other web based applications, mashups and/or websites. Qlik aims to be as open as possible with API's and all are documented.|
|Independence of resources||
This is a privately hosted solution with no shared computing resource with other clients.
QlickiT sizes the hosting in accordance with planned usage to minimise any variations in the application performance.
|Service usage metrics||Yes|
Qlik interactive Governance dashboard and monitoring tools are included that provides visability of Qlik performance, usage and license information.
Additionally, specific service reports can be provided upon request.
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Qlik and TimeXTender|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Other data at rest protection approach||
Qlik Cloud runs in AWS, in 3 data centers around in North America (US specifically), Europe (Ireland, specifically) and APAC (Australia, specifically).
Data is persisted at rest in S3 buckets.
|Data sanitisation process||No|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||
There are export facilities provided within the application and the formats are varied.
This functionality can be limited to specified users by the administrator(s).
Additionally, separate data export facilities of the client's data can be arranged to meet a specific format.
|Data export formats||
|Other data export formats||To be agreed between QlickiT and the client|
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||The Qlik Cloud Services Terms of Service do not legally or contractually guarantee availability. That said it is a global SaaS offering!|
|Approach to resilience||Further details could be made available on request.|
Status is reported on
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Access is by Grant Only - Security rules are created by the administrators. Roles can be used group rules so user types can be defined (eg RootAdmin can do anything; ContentAdmin can only change content not structure).|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
|Description of management access authentication||Authentication can be configured to use one or more different identity providers.|
Audit information for users
|Access to user activity audit information||You control when users can access audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||You control when users can access audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
Managed Application Platform for organisations who wish our experts to assist in maximising uptime, security and resilience of core applications.
As part of a bespoke agreement:
- Management of database & web server software
- Quarterly capacity planning
- Security assessments and counter-measures
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
All client system changes have to formally documented and fully regression tested to ensure no application conflicts.
All development changes are applied to a test environment first, then client UAT and sign-off will be is required before the changes are transferred to the live system.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
With all deployments, we deploy a unified threat management (UTM) system, which helps monitor all information going in and out of each location. All UTMs are equipped with firewall, intrusion prevention, UTM management and advanced threat protection technologies.
We run regular patching to our platforms and application specific software releases.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
We provide regular penetration tests (PEN Test). These tests will be done independently of QlickIT, so we are not involved in the process and we will then work with clients to mitigate any issues that may be identified.
Response times are 1 hour.
|Incident management type||Supplier-defined controls|
|Incident management approach||
We have a support desk accessible via telephone, email and online portal for all incidents, requests for advice and guidance. The support desk is constantly monitored.
Standard spiceworks (our incident management system) provides regular and on request, incident management reports.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£30 to £120 per person per month|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||
Depending upon the scope of the trial, QlickiT can provide a free evaluation copy of the software for use on-premise at the client's site or via our demonstration website. Trial periods are typically limited to 30 days, but extensions can be agreed.
Consultancy can be included upon agreement.