Gradian Systems Ltd

Data Loss Prevention Cloud Service Connector for Cloud Access Security Broker (CASB)

The Symantec Data Loss Prevention Cloud Service Connector is a Symantec Data Loss Prevention detection service deployed in the cloud that enables you to monitor content and identify information policy violations in cloud applications.

Features

  • DLP content inspection for cloud applications.
  • Discover sensitive data in 60+ cloud apps including Office 365.
  • Inspect network traffic and data stored in a cloud repository.
  • Cloud based detection service, in the cloud, for the cloud.
  • Integrated with Symantec CASB.
  • Symantec DLP Cloud Service Connector REST API.

Benefits

  • No programming development effort required to integrate with Symantec CASB.
  • Leverage your existing Symantec DLP policies in the cloud.
  • Get faster performance running DLP detection as a service.
  • One console to enforce policies in the cloud and on-premises.
  • No need to back haul traffic to on-premise detection servers.

Pricing

£31.75 per user per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

173537955137953

Gradian Systems Ltd

Neil Buckley

01276 534771

neil.buckley@gradian.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Symantec Cloud Access Security Broker (CASB). Symantec DLP management platform.
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Symantec Cloud Access Security Broker (CASB).
  • Symantec (CASB). Symantec DLP managament platform is required.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response target for Severity 1 is within 2 hours. Response target for Severity 2 is within 4 hours.
Response target for Severity 3 is within 8 hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Essential support includes 24 hours, 7 days a week support - included in the price schedule attached to this service. Additional service offerings include: Customer Success Premium (additional to the supplied pricing data): A Customer Success Manager who tailors Symantec solutions to meet business requirements, risk management and customisation services, instructor-led training, and priority access to more experienced support engineers, 24x7. Customer Success Select (additional to the supplied pricing data) A single point of contact, plus access to a designated expert in a specific product family, and priority access to more experienced support engineers, 24x7. Customer Success Core (additional to the supplied pricing data): A single point of contact plus priority access to more experienced support engineers, 24x7. Pricing for the 'Customer Success' support offerings available upon request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Comprehensive documentation is provided. A digital configuration bundle is supplied to your Symantec DLP administrator. It can be imported directly into the DLP management server. Further information can viewed here:
https://support.symantec.com/en_US/article.DOC9414.html
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All data will already be stored in your on premise Symantec DLP installation. This cloud service is an add-on to Symantec DLP.
End-of-contract process At the end of the contract the service will cease to scan data.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All detection is carried out in a cloud environment so there is no difference in service regardless of the endpoint being used. Users do not access the service directly.
Accessibility standards None or don’t know
Description of accessibility User do not access the service directly. Administrators use the Symantec DLP console
(which as a pre-requisite for this service) to manage policies. The DLP console is accessed
via a browser.
Accessibility testing User do not access the service directly. Administrators use the Symantec DLP console (which as a pre-requisite for this service) to manage policies. The DLP console is accessed via a browser.
API Yes
What users can and can't do using the API The Symantec Data Loss Prevention Cloud Service Connector REST API lets you create a REST client for your cloud application to enable integration with Symantec Data Loss Prevention. Your REST API client sends sensitive data to Symantec Data Loss Prevention for inspection by way of the Cloud Service Connector. Symantec Data Loss Prevention inspects the data and creates incidents where applicable. Symantec Data Loss Prevention also returns response action recommendations in the REST detection request response. A sandbox environment, provided under a separate licence, can be procured if required.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Buyers can create and manage their own data loss prevention policies in line with their requirements

Scaling

Scaling
Independence of resources The Services are designed ground-up to be resilient by providing highly-available regions. The Detection Servers (Detectors) are provisioned on-demand as a pool (more than one) and elastically scale depending on the workload. All DLP Cloud services are loosely-coupled and designed to be flexible and redundant.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller (no extras)
Organisation whose services are being resold Symantec

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach The service applies multiple levels of encryption to protect the confidentiality and integrity of customer data (policies, profiles, incidents, etc.). The top level keys are managed by AWS
KMS, and individual keys are protected by customer-specific IAM roles. All encryption is AES with 128- and 256-bit keys.
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach All data is stored in the related DLP management server, rather than within the service component described here. DLP incident data can be exported from the DLP Management server in CSV format. The export mechanism supports the bulk export of this data.
Data export formats
  • CSV
  • Other
Other data export formats XML
Data import formats Other
Other data import formats No requirement to upload data

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9%, assured by contractual commitment. Customer may be entitled to Service Credit if Symantec does not meet the defined Email Security service level.
Approach to resilience The DLP service component is designed from the ground-up to be resilient by providing highly available regions. The Detection Servers (Detectors) are provisioned on-demand as a pool (more than one) and elastically scale depending on the workload. All DLP Cloud services are loosely-coupled and designed to be flexible and redundant.
Outage reporting Where Emergency Maintenance is necessary and is likely to affect the Service, Symantec will endeavor to inform the affected Customers in advance by delivering an alert via email no less than one (1) hour prior to the start of the Emergency Maintenance.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Access management for administrators is controlled through the cloud based console. End users do not interact directly with the service. Symantec access to the cloud infrastructure is controlled both by two factor authentication, and IP address whitelist, such that only relevant Symantec personnel can access the systems.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Data centers SOC 2 type 2 reports or ISO 27001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We have an ISMS committee who are responsible for day to day management of the ISMS system. That committee is headed by a senior manager who is responsible for compliance and
customer assurance. That committee reports to a governance committee responsible for all applicable standards compliance, which then reports to the business owner of the service.
Information security policies and processes All staff are required to read and comply with our security policies. Staff are trained in line with our security practices. Our Chief Security Officer reports directly to Symantec's General Counsel. Our policies and processes include, but are not limited to, security, incident response, business continuity, secure software development and supply chain risk
management. External versions of a number of our policies are available here: https://www.symantec.com/about/customer-trust-portal

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Any changes in production infrastructure have to be tested and certified in the Continuous Integration/ Continuous Delivery (CI/CD) pipeline. Changes are nominated, tested, certified, and promoted to production. Sprint cadence is currently every 3 weeks. Lastly, infrastructure changes are infrequent, ticketed, and done by updating templates rather than making manual changes.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Symantec has a formal process for handling and managing vulnerabilities. For any externally reported issues, Symantec follows the process outlined in ISO 29147, Information technology — Security techniques — Vulnerability disclosure ([ISO/IEC 29147:2014(E)]). Symantec'c Software Security Group works with the impacted team(s) to: 􀀀 Recreate the environment and issue within Symantec’s labs for an expedited resolution. 􀀀 Facilitate a prompt and accurate response. 􀀀 Avoid delays in new Symantec releases.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Please contact Symantec for a more in depth discussion about our controls.
Incident management type Supplier-defined controls
Incident management approach Symantec’s internal Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £31.75 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A time limited free trial is available. All aspects of the service are available for the trial.

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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