Oxford Applied Training

Learning Management System

Learning Management System provides everything you need to create, deliver and track training in one place.
Create e learning courses (Elearning Authoring)
Deliver and Track Elearning Courses
Manage Elearning take-up and course completions
Use Gamification to enhance eLearning user experience
Manage and Track ILT (Instructor Led Training)
Multi-tenant Training Portals

Features

  • Course Authoring Tool
  • ILT Classroom Management
  • Gamification
  • Social Learning
  • Multi-portal - Multi Tenant
  • Easy Custom Branding
  • Scalable unlimited users
  • High Degree of Automation
  • Advanced Unlimited Reporting
  • E-commerce enabled

Benefits

  • Quickly Author or import ready-made eLearning courses
  • Have your staff access learning from any device, any time
  • Enhance your staff's learning experience by adding gamification
  • Use a powerful tool to manage all aspects of training
  • Track CPD compliance easily
  • Review performance and assign training
  • Build Personal Development Plans for learners
  • Manage Qualifications Using Eportfolio
  • Assign courses based on groups and departments
  • Save time with automatic renewals, reminders and prompts

Pricing

£0.49 to £5.50 per user

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

173012944095802

Oxford Applied Training

Yahia Rezgui

01235430460

yahia@oxfordappliedtraining.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Use Trove LMS, our Learning Management System to complement any existing HR Management Software you may already have. Trove LMS can be configured to accept any staff unique identifiers used in your HR system
Cloud deployment model Private cloud
Service constraints The only requirement to access our service is access to the internet through once of the mainstream browsers.
System requirements
  • Internet Access
  • Mainstream Browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Same day week-days 8:30 to 17:30
The first working day after week-ends and bank holidays
A Bank of self-service FAQ
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels • Telephone support: 9:00 A.M. to 5:00 P.M. (Monday to Friday). In case we miss your call, we will call you back within 4 hours.
• Email support:
o Administrators can request support by emailing support@oxfordappliedtraining.co.uk
o The support in-box is monitored 9:00 A.M. to 5:00 P.M. (Monday to Friday). We will respond to your query within 4h
o Emails received outside of office hours will be collected, however no action can be taken until the following business day
Support cost vary between 10% and 30% of the solution's cost.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide comprehensive user documentation and extensive online training to administrators and team leaders who cascade down training and support to end users
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The user can export the data to:
1- excel as a csv or a tab delimited file
2- PDF
End-of-contract process We will contact the client 3 months before the expiry of their contract and present them with the costed options to extend. If they decide not to renew, they can export their data into a CSV or PDF file ready for import to whatever new system they choose to subscribe to.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There is no difference in functionality. User just see the software on a smaller screen so menu scrolling is usually vertical.
Accessibility standards None or don’t know
Description of accessibility Our website, menu structure and colour scheme are clear and uncluttered. We have hundreds of audio and video courses.
Accessibility testing We have not done any testing
API No
Customisation available Yes
Description of customisation Menu Structure,
Look and feel including colours and layout
Personalise user profiles
Upload and edit own eLearning courses

Scaling

Scaling
Independence of resources We guarantee to support up to 50000 users per organisation without affecting access.
If an organisation has more than 50000 users we can set up a system to accommodate this. There is an additional cost for this.

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide Dashboards and comprehensive reporting for various roles
Users
Team Managers
Content Managers
System Administrators
Examples of metrics we provide are:
Number of users
Log ins
Course completions
Courses in progress
Overdue Courses
Failed Courses
We can do this for individuals or for groups/departments in an organisation
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach There is a reporting function in the system and users can run a report.
The outcome of the report can be viwed on the screen, printed, exported to PDF or exported to Excel as a CSV file.
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • PDF
  • Word

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 1 Network Uptime
This is the total time in a calendar month that Trove LMS is available through the Internet to deliver online training, provided the Client has established connectivity. Trove LMS takes responsibility for website availability within our network, however, we're not responsible for for upstream problems. Our guarantee 99% uptime of each calendar month.
2 Network Outages & Unscheduled Downtime
Network Outages or Unscheduled downtime is any unplanned or unscheduled interruption in Service availability during which Client is unable to access the services as described in the section titled “Network Uptime” above. A Network Outage is defined as a period in which 100% packet loss to the website is experienced, which is determined to have been caused by a problem in OAT’s Network. Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month.
3 Scheduled Downtime
Scheduled Downtime is any Trove LMS scheduled interruption of Services, for the purpose of network upgrades, or replacement of any equipment in order to provide a better service. It occurs during notified downtime periods, with as much advance warning as possible via e-mail with a minimum of 24 hours’ notice.
Approach to resilience Our service is available as long is there is internet access. Details of resilience steps are available on request
Outage reporting Visual alert.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Our system allocates access based on Roles. Each role has defined priviliges commensurate with it:
User
Manager
Reporter
Contend Admin
System Admin
Super Admin
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Worldpay
PCI DSS accreditation date 2017
What the PCI DSS doesn’t cover All aspects of certification are covered.
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Access is controlled through passwords and organisational procedures.
Information security policies and processes Issues are reported to the section head who will report to the director.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our system is out of the box. Any enhancements or customisation is agreed in advance with the client including a change management process. If the change has a security implication, it will be assessed.
Vulnerability management type Undisclosed
Vulnerability management approach We currently have no formal vulnerability management process but are security conscious.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We have not had any compromises. We have the resource to respond immediately to incidents.
Incident management type Undisclosed
Incident management approach Once an incident is identified we escalate to the technical team.
We advise all our clients via email.
Our service is not time sensitive and the consequences of temporary inaccessibility is not a major risk or issue for most of our clients.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.49 to £5.50 per user
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We offer 14 days free no obligation access to our fully featured Trove LMS

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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