FlyingBinary Ltd

IoT Smart City Sensor Analytics

The IoT Smart City Sensor Analytics service provides a secure Internet of Things capability within a familiar web and database context. In FlyingBinary open source and big data suite, it simplifies data integration, management, analysis and visualisation, providing new insights from physical data streams. Enables 5G Smart Cities insight.

Features

  • Supports a variety of hardware sensors, customisable as needed
  • Supports aggregated, batch, micro-batch and real-time data feeds
  • Extensible, modular design allows easy expansion
  • Expert assistance is included within the service
  • Basic analytics included within the service
  • Open source software used as standard
  • Easy on- and off-boarding for code and data
  • Advanced analytics available via companion services
  • Supports the integration of Building Information Modelling, BIM data
  • Secure streamed IOT analaytics for Smart Cities, BIM

Benefits

  • Fits into your current sensor and data aggregation ecosystem
  • Transient data feeds are captured and persisted for further analysis
  • New sensor types can be integrated without rebuilding the system
  • Easy introduction to complex Internet of Things technology
  • Gain immediate insight from aggregated and transformed sensor data
  • Low-cost solution, with no vendor lock-in
  • Easy migration path from other services
  • Easy upgrade path available for advanced use cases
  • Secured IOT stream data for smart cities, Building information Modelling
  • Secured 5G data for smart city implementation

Pricing

£3150.00 per gigabyte per year

Service documents

G-Cloud 10

170499651495382

FlyingBinary Ltd

Dr Jacqui Taylor

+44 77 899 668 02

jacqui.taylor@flyingbinary.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints All sensor data streams must be presented as RSS feeds from an exposed TCP socket that is websockets compatible.
System requirements Sensors capable of emitting structured data packets

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We respond to all questions within 8 business hours. Normal business hours are 0800-1800 Mon-Fri excluding UK holidays. We regularly respond to questions within 4 business hours, and we triage all inbound questions to establish urgency and set appropriate priorities.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Our standard support service is by email 0800-1800 Mon-Fri excluding UK holidays and we respond to all questions within 8 business hours. We regularly respond to questions within 4 business hours, and we triage all inbound questions to establish urgency and set appropriate priorities. We can offer several extensions to the standard service at extra cost: extended hours support at 10x7 or 24x7; 4 business hour response; phone support; web chat support; onsite support. The support service is provided for issues, incidents and service requests. We will also respond to questions about how to use the service, but we reserve the right to direct clients to our training services if users are clearly not equipped to use the service competently.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started There are four types of onboarding help available, which may be used in combination: online help; key contact getting started assistance; additional onboarding assistance; service training courses. Key contact getting started assistance is included within the cost of the service. It is usually conducted as an interactive web screenshare session, but may also be provided as a pre-recorded video session with a follow up teleconference, or as an onsite session. Onsite sessions outside the M25 area will incur an additional cost. Online help is available to all client users of the service and is included within the cost. Additional onboarding assistance and service training courses are both provided via the companion Cloud Support service.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction The service has built-in tools that allow user data extraction. These tools are available at any time, not just at contract end, and may be used for any data extraction purpose required. There are no restrictions: all user data may be extracted from the service for any reason, at any time. User data extraction does not require supplier intervention, but clients may choose to limit this functionality to client super users or administrators. There is no limit to the number or size of data extractions performed, but the service is priced on a "fair use" basis for network charges. Excessively large or very frequent data extractions may incur an additional cost or bandwidth limits. Alternatively, the companion Cloud Support service offers assistance with data extraction, at an additional cost.
End-of-contract process Prior to the end of contract/contract renewal date, we discuss the forward plan with the client key contact. In the event of contract end, we work with the key contact to ensure that all user data and collateral is retrieved or extracted before the contract end date. Although there are standard data extraction tools built in to the service, there may be a requirement for special data migration to the client's chosen new service. In that instance, we can work with the new suppleir to migrate data to maximum benefit for the client, such work would be performed within the companion Cloud Support service and incur an additional charge. In the event that the client is unable to extract all required data before the contract end date, it is often possible to extend the duration of the data extraction features of the service for an additional period; or to extend the full service for an additional period; so that the client does not suffer unnecessary unavailability.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All standard features of the desktop service are available on mobile devices. The presentation and navigation of features is reformatted to provide a mobile-friendly experience for smaller screen sizes. Some design and administration features may be more difficult, or not available on mobile devices. Services may be configured for access over the public internet, or restricted to public sector networks. Mobile devices must be able to access services via the same network routes as desktop or laptop devices.
Accessibility standards None or don’t know
Description of accessibility The service uses Drupal as the application server. The community has committed to ensure that all features of Drupal core conform with WCAG 2.0 and ATAG 2.0, in particular: search engine form and presentation, drag and drop functionality, color contrast and intensity, adding skip navigation to core themes, image handling, form labeling and removing duplicate or null tags. Drupal is built to encourage and support the proper use of semantic markup and also has some WAI-ARIA support. The D7AX hashtag marks modules and themes that also support the development of accessible websites.
Accessibility testing The service uses Drupal as the application server. Drupal is an open source community of over 100,000 users actively committed to developing and extending the platform. The majority of accessibility testing is performed by individual community contributors, working with developers on particular modules or themes.
API No
Customisation available No

Scaling

Scaling
Independence of resources Our testing tells us the lower and upper levels of cloud resource required to maintain performance for normal levels of demand. We reserve and dedicate the lower level of cloud resources to each client, so that no client user can impact the performance of any other client. As client demand increases, we monitor performance and ensure that additional cloud resources are available to maintain performance, to the upper level. The service is priced on a "fair use" basis, so exceeding the upper level of demand means either reduced performance, or request further cloud resources, at additional cost.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach There are tools built in to the service that allow users to export their data. User data export does not require supplier intervention, but clients may choose to limit this functionality to client super users or administrators. Users may specifiy any subset, or all, of the data that is relevent to the current export requirement. Once the data subset has been selected, invoking the export function creates a CSV file corresponding to the selection. This CSV file is then downloaded to the user computer for the required purpose.
Data export formats CSV
Data import formats Other
Other data import formats RSS / websockets

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network The internal local network supporting the service is segregated from external networks using both firewalls and internal VLAN configuration. For reasons of operational effectiveness and performance, traffic within the VLAN is not encrypted. Traffic that passes from one cloud service to another is encrypted using TLS v1.2 as it traverses the VLAN boundaries and firewalls. If your use case requires internal network encryption, we can discuss alternate cloud deployments and architectures, at additional cost.

Availability and resilience

Availability and resilience
Guaranteed availability We guarantee the service will be available 99% of the time during business hours. Measured over the last two years, we have comfortably exceeded 99.5% availability. For use cases requiring higher availablity guarantees, we can discuss alternate cloud deployments and architectures, at additional cost. No financial recompense is offered for a single failure to meet service level within a year. In the event there are two or more failures in successive months, then a discount equal to one twelfth of the annual cost will be offered for renewals at the next anniversary.
Approach to resilience All cloud resources are virtualised, so there is no dependency on any single hardware component. The underlying infrastructure is 99.999% available. All service components are replicated at a second site. This provides geographic (availability zone) resilience, in addition to providing an alternate source of service provision in the case of some outage that affects multiple hardware components, or a whole data centre or geographic location. All client deployments are managed as separate cloud instances, ensuring that performance-affecting activity occurring in one client deployment cannot impact any others. In addition to the dual site service, there is also the option of a cheaper, single site option. This still has all the benefits of the resilient cloud infrastructure, but lacks the additional geographic resilience provided by second site operation.
Outage reporting Service affecting incidents are reported to client key contacts by email. Service affecting incidents include any observation of diminished service performance, reduced or missing functionality and not just observation of service outage. Initial emails may include only a report of the observation. Follow up emails will include notification of full service restoration, or estimated time to restoration, or additional details of mitigations or workarounds. Client key contacts may also request further details or additional help, as the emails are issued by a client support team, capable of responding to requests for additional information; the emails are not issued by "no-reply" mailboxes.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels There are two type of management access, for client super users and for supplier administators. Client management access is limited to designated user accounts that have super user or admin status. Supplier management access is limited to designated user accounts. Supplier management user accounts have very strong passwords stored in password management vaults, to which only authorised users have access. Some supplier management actions require direct cloud resource management and this is performed via whitelisted or other restricted network access links.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Our security governance is meshed with our corporate governance, with our CEO having final responsibility for G-Cloud services and governance policies and our CTO having day-to-day responsibility for policy implementation. Our policies cover people, processes, technology and information assets, at board, management and operational levels. We review our policies and update our practices in light of new regulation, standards and best practice to ensure we are able to counter current and emerging threats.
Information security policies and processes Our information security policy follows guidance in ISO27001, is owned by our CEO and implemented by our CTO. The top level Information Security Policy is supported by Architecture, Operations and Client Access policies. The policy states security objectives and establishes principles to ensure current and continued adherance and continual improvement. The policy set is integral to staff induction and all staff are required to agree and accept that information security governance is a core working principle. Operational checklists enforce security practices at the day to day level, and activities cannot be signed off without verified completion. The checklists also contain sections for feedback and challenge so that we actively improve. All staff are expected to challenge, because if we don't, bad actors will. Standard reporting flows from operational analyst or team lead to manager to CTO, but any staff member can invoke exceptional reporting directly to management or board, to ensure that important issues receive appropriate attention. Internal reviews ensure that all information security processes are working smoothly and as designed. If exceptions are found, we perform root cause analysis to understand if/how we need to change working practice to support our information security objectives.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Service hardware components are managed by our data centre suppliers. Component lifecycle management is accredited to ISO27001, including storage overwrite and secure destruction. Service software is assembled from existing software components (proprietary and open source), is obtained only from the official repository, and security checked before use. No custom software is used. The service deployment checklist records all versions and change dates. Planned infrastructure or software changes are reviewed for new or changed features or capabilities, and internal software library dependencies. If needed, configurations are changed to disable unnecessary new features or mitigate any additional security exposure.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We monitor vulnerability feeds, vendor and security researcher blogs to understand emerging threats. We then make an assessment to confirm any potential to affect service, and if so, determine severity and likelihood. Based on our assessments, we create a mitigation plan that may include a change to operation practice, a planned upgrade or an emergency upgrade. Operational changes and emergency upgrades are carried out as soon as reasonably practical following assessment and planning. Planned upgrades are accommodated within the normal upgrade or patching cycle.
Protective monitoring type Supplier-defined controls
Protective monitoring approach System event monitoring is used to facilitate the identification, classification and analysis of potential security incidents. Any security-related incident is classified as a severely service affecting incident, is escalated accordingly and actioned immediately. Different techniques and processes are employed to mitigate and recover service integrity, depending on the nature of the incursion. Further details are available on request.
Incident management type Supplier-defined controls
Incident management approach All service incidents follow a standard process. A triage step classifies to: common event not service affecting; service affecting; severely service affecting. Common events are handled by following a routine process. Events affecting service severely are immediately escalated to acquire necessary resource and management support. All other incidents are handled by the respective support team. Clients can report incidents by email to the support team. Update reports and communications are issued for all client-reported and service affecting incidents. When service affecting incidents are resolved, root cause analysis is performed to determine mitigating actions.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Joint Academic Network (JANET)

Pricing

Pricing
Price £3150.00 per gigabyte per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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