4OC map the business and system requirements through a series of design workshops with impacted staff. We then co-design and validate a detailed specification with the project team to support the delivery of a digital solution that meets your needs, provides clear requirements for your procurement and is future-proofed.
- We capture requirements through structured interviews, workshops, storyboarding
- Undertake validation and close-out workshops with key personnel
- We prioritise the requirements with the client based on MoSCoW
- Project is stage-gated to ensure delivery is tightly managed
- Agree Project, Aims, Objectives, Outputs, Success Criteria and Measures
- Business Process Re-engineering, Business Case / TOM Development, Business Requirements
- Knowledge Transfer, Capacity/Capability Building, Upskilling
- Key Stakeholder Mapping, Engagement and Communication Strategy/Plan, Decision Making
- Experienced, professional staff, relevant competencies
- Co-Design, Design Principles, Solutions, Target Operating Model, Roadmap, Plan
- Insights from an organisation with extensive, practical operational delivery experience
- Avail of 4OC’s extensive experience and structured methodology
- We provide certainty on the outputs, scope, timescales and costs
- Universal Buy In, Embedded Change, Increased Adoption, Sustain Benefits Realisation
- Reusable Methodologies Tools Technics Templates, Competent Change Delivery Agents
- Informed Timely Decision Making, Transparency of Responsibilities, Progress Against Plan
- Consistent understanding of Project Deliverables and Value Add Activities
- Achieve expected financial savings, Identify and Manage Risk and Expectations
- Collaboration across Teams and Departments to Co-Design future state
- Value for money, financial risk management, assured competitive rates
£350 to £1200 per person per day
020 3965 3948
|How the planning service works||
During the Mobilisation stage of all engagements, we agree the outputs to be delivered. Our co-design method ensures our clients are included in the production of deliverables to maintain business ownership of the change. This consistently results in a better buy-in from all those engaged, ensures ‘no surprises’ and delivers a high-quality output from the business analysis, solution and system design.
To ensure the quality of outputs, we developed an approach to deliver agreed outcomes utilising a flexible but rigorously managed programme methodology, the Programme Management Project Review (PMPR) process. PMPR is a practical fortnightly project review process (equally applicable to work-packages) with the project team focused on progress, risk and quality. It provides control via a structured process and utilising easy to use toolkits.
If agreed, the PMPR processes and toolset will be used to manage work-packages, including:
♣ Work-package Progress – output production and milestone management
♣ Financial information (including Resources)
♣ Baseline budget – agreed with Project Manager at outset.
We will drive continuous communication to ensure that all parties are informed of progress, risks/issues throughout the implementation. We also agree, review and refine our communications approach with the Project Team during the Mobilisation stage.
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||
We provide training support and delivery for cloud software and hosting services. We have extensive experience of developing training approaches that are tailored to suit business need and centred around how staff use systems rather than simply providing functional training. This ensures much greater engagement and an effective learning experience.
We always recommend that a Training Needs Analysis is conducted (scalable to the project), as it is essential to any delivery to fully ensure that training delivery will fulfil the needs of individual learning needs, considering skill levels and potential barriers to learning, as well as the overall business aims.
We use a variety of training materials, manuals, how to guides, quick reference guides, and delivery styles, such as classroom, on the job, one to one, online e-learning and blended learning approaches, to achieve a successful outcome.
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
Our comprehensive systems and service transition planning and management methodology, 4Sight, ensures that everyone is confident that deadlines and targets can be met and every individual and organisation understands their role in achieving them. We typically begin an engagement, using our 4Sight transition methodology, to structure, validate and analyse the approach across affected services.
Some of the key areas that we cover using our approach include: Re-design of Business Process/Customer Journeys; System and reporting requirements; Transition plans with key milestones/decisions; Project Governance and Performance Management framework.
We apply the 4Sight methodology principles to implement a programme structure that supports an organisation shifting systems or services online or transitioning to alternative cloud solutions.
We understand the need to deliver change in a controlled, measurable manner. We prioritise criteria with the client and undertake an Impact Assessment for each business team being transitioned. Underpinning this, we develop a change approach and implementation plan, drawing upon lessons learned of previous change programmes to ensure an approach to successfully deploying and embedding change was achieved.
Where issues are identified, the team will develop and implement effective mitigations and provide comprehensive measures to ensure senior managers have a live and accurate representation of progress.
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
We work with clients to clearly articulate and document the objectives and scope of testing to ensure that there is absolute clarity of understanding and deliverables. Once determined, we would apply our 5-stage approach to testing, covering the following areas:
♣ Unit testing
♣ System Testing
♣ Model Office Testing
♣ User Acceptance Testing
♣ Production Testing.
In all stages, test scenarios will be developed that document the business processes affected and how users will use the applications provided. Test scripts will be produced to ensure that appropriate test coverage is documented and that each business requirement is thoroughly tested. Any defects are recorded and classified in terms of severity and priority and are determined from the point of view of business efficiency and effectiveness.
At each stage, there are a series of quality criteria that must be passed before moving into the next stage. This provides buyers with evidenced based decisions about whether to proceed and provides structured and control in quality assurance and performance testing.
This is underpinned by a jointly agreed test schedule and clear roles and responsibilities to ensure all involved are aware of their role in testing and that there is no confusion.
|Ongoing support service||No|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Monday to Friday, 9am - 5pm (UK time)|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Support levels||We provide ongoing support to the client as part of all of our Cloud Support Services.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£350 to £1200 per person per day|
|Discount for educational organisations||No|