Bramble Hub Limited

Bramble Hub Aspire - P3M (Project, Programme, Portfolio) and Change Management Site Licence

E-learning course site licence options for organisations to enable staff to sit the Axelos, APM Group and The APM qualifications courses, including PRINCE2 training, to meet the requirements of the associated exams. Options include Foundation and/or Practitioner e-learning courses, with the option to sit the associated exams online.

Features

  • Interactive course which includes test and practical application
  • 12 month licence to spread learning over a longer period
  • PRINCE2®, MSP®, P3O®, MoR©, MoP®, ChangeManagement™ ManagingBenefits, APMPFQ, BBC™
  • Options to chose between Foundation and/or Practitioner
  • Estimated time to complete the course is around 25 hours
  • Online examination service through Peoplecert for AXELOS products
  • Course includes commentary and advice by qualified trainer
  • Online access to related articles through our library
  • Multi-platform format includes smartphones and tablet devices
  • Options to buy additional courses through the portal

Benefits

  • Improve your programme and project management performance
  • Reduce the cost of your training
  • Learning in byte sized chunks will improve knowledge retention
  • Multi-platform format means you can learn anywhere, anytime
  • Fully supported by our course management team
  • Easy structure enables you to structure your learning
  • Availability 24/7 puts you in control
  • Example papers help you prepare fully for the exam

Pricing

£995 to £25000 per licence per year

Service documents

G-Cloud 11

169534616831121

Bramble Hub Limited

Roland Cunningham

+44 (0) 2077350030

contact@bramblehub.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Planned maintenance means any pre-planned maintenance relating to course content or any known critical ‘Moodle’ updates that we schedule.
Aspire Europe would provide 24 hours’ notice to customers if such maintenance were to interfere with accessibility to the courses.
System requirements Browser and internet connectivity

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support from Aspire will be available Monday-Friday between the hours of 9am-5pm (not including bank holidays). Issues are taken very seriously and given paramount priority. They will be acknowledged via email within 2 working hours and aimed to be resolved as quickly as our best endeavors. Support will remain in place for the duration of the customers annual e-Learning course(s) site licence
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Please refer to the Service Definition Document for more information.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Aspire Europe will provide users with login details via the preferred contact method established on completion of our booking form. Users will use their login details to access their account on the LMS.
A users account will have unlimited access to the courses purchased for a 12 month period.

We provide training on how to use the course when open. The first few pages of the course explain the features of the course along with explanations of the different features, icons, navigation aspects and general usage aspects.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Upon expiry of the 12 month period, user access will automatically be disabled. Login details will no longer function and the user accounts will no longer be accessible and be removed from the system. Aspire Europe will return then delete all customised data provided to us whenever the contract ends.
End-of-contract process Costs of exam(s), assessments or manuals are not included in price and must be purchased separately.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Only HMTL5 versions of the service will work on mobiles. Flash and HMTL5 will work on the desktop service.
API No
Customisation available No

Scaling

Scaling
Independence of resources The service availability of the Data Centre (Memset) used by Aspire is 99.95% 24 x 7 x 365.

Analytics

Analytics
Service usage metrics Yes
Metrics types Usage reports on user's progress through the modules of the eLearning courses and their test results.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach User's have a right to request a copy of the information that we hold about them. If they would like a copy of some or all of their personal information, they are directed to email dataenquiries@aspireeurope.com, Aspire Europe will then provide a copy of all customer provided customisation within 10 working days on request in the format of which it was provided to us.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network Memset the server hosting company are ISO9001, ISO27001 and ISO14001 accredited and are recognised G-Cloud suppliers themselves.

Availability and resilience

Availability and resilience
Guaranteed availability The service availability of the Data Centre used by Aspire is 99.95% 24 x 7 x 365.
Approach to resilience The data provided by our product is hosted by the UK server ‘Memset’ which stores its data in two UK sovereign data centres. This company provides the highest degree of fault tolerance, data durability, resilience against disk failures, regular maintenance to critical systems, gigabit fibre between the two data centres providing a bomb proof resilient system ensuring no single point of failure.

The servers are backed up on a daily basis using a secure service provided by our server hosting company. In the unlikely event of disk failure, recovery of data would take no more than 1 working day. A copy of the customer individual database is also made on a daily basis. Therefore, it is possible to roll back to the database of the previous day. This recovery may take up to 1 working day.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Administration access to management interfaces is only given to Aspire Europe staff, and requires username and password authentication.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials Plus
Information security policies and processes Cyber Essentials Plus

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Memset the server hosting company maintains an extensive policy and control set to manage the security, privacy, quality and environmental impact of our operations and services. An overarching integrated Compliance Management System is supported by an ISO27001:2013 accredited ISMS, ISO14001:2105 EMS and an ISO9001:2015 QMS. Additional PSN CoCo and PCI-DSS Merchant and Service Provider controls over and above ISO27001 requirements are managed from within these standards.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Memset has continually evolving controls in place to reduce the risk of cybersecurity attack on our network, infrastructure and personnel and to protect us from risk of compromise via our systems.

Tools include intrusion detection systems, strong network security and audit controls, privileged user access control systems to manage our system administrator access to customer solutions and regular security testing.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Memset has continually evolving controls in place to reduce the risk of cybersecurity attack on our network, infrastructure and personnel and to protect us from risk of compromise via our systems.

Tools include intrusion detection systems, strong network security and audit controls, privileged user access control systems to manage our system administrator access to customer solutions and regular security testing.
Incident management type Supplier-defined controls
Incident management approach Memset has continually evolving controls in place to reduce the risk of cybersecurity attack on our network, infrastructure and personnel and to protect us from risk of compromise via our systems.

Tools include intrusion detection systems, strong network security and audit controls, privileged user access control systems to manage our system administrator access to customer solutions and regular security testing.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £995 to £25000 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Tasters of our current eLearning are available
Link to free trial http://aspireacademy.tv/eLearning.php

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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