Infosys Limited

Oracle PaaS - Oracle Cloud Implementation Services

Provide project management, Consulting , Implementation, Testing, Production Rollouts, Migration , Production Support services for Oracle Paas Solutions.

Features

  • Oracle SI Partner, recognized at the Worldwide Diamond Partner level
  • Cloud maturity assessment , Package evaluation, Product adoption strategy
  • Proof of concepts and prototypes, Cloud Reference Architectures.
  • Design and development of Cloud Integration solutions
  • Business process managment solutions
  • Migration,System Reengineering and Updates
  • Administration and Monitoring
  • Testing
  • Maintenence and Support

Benefits

  • Integration domain expertise with Strong partnership with Oracle
  • Solution based on proven reference architecture
  • Reusable artifacts and methodology to follow standards
  • Mature methodologies for project deployment
  • PreBuild PaaS Solutions for Cloud Integration
  • Availability for Integration toolkit
  • Optimize development cost by leveraging the Infosys tools and accelerators

Pricing

£275 per person per day

Service documents

G-Cloud 10

169433605195046

Infosys Limited

David Burgess

+44 7985663029

ukps@infosys.com

Planning

Planning
Planning service Yes
How the planning service works Oracle PaaS Services provides multiple platforms for application development, Integration, Content and collaboration. Infosys helps client by providing product fitment and roapmap strategy to achieve their goals.
Planning service works with specific services Yes
Hosting or software services the planning service works with Oracle PaaS

Training

Training
Training service provided Yes
How the training service works Training and user documentations will be provided.
Training is tied to specific services Yes
Services the training service works with Oracle PaaS cloud services

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Infosys provides applications/integration/data migration solution to PaaS Platform. Java/J2EE/ADF applications migration to JCS/JCS-SX using lift and shift model. Data migration using ODI accelerator tools. API layer migration using SOA CS/ICS products.
Setup or migration service is for specific cloud services Yes
List of supported services Oracle PaaS

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works For the Oracle PaaS components built for the solution, Infosys will perform Unit and component testing, System and functional testing, Integration testing, Performance testing & UAT support. Infosys will leverage tools/accelerators to support testing for all stages of project lifecycle

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications Other
Other security testing certifications CISSP,CISA, CEH, OSCP, CCNA, ISO27001LA, BS25999

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works (1)24X7 production support (L1,L2,L3 support) for Oracle PaaS cloud service
(2) Provide ongoing support activities like Incident management, Problem management, Change management and Capacity management for the Oracle PaaS solutions

Service scope

Service scope
Service constraints No such constraints

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We do the analysis of the tickets and based on the complexity of the system, we work on the SLAs along with the client.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels L1 L2 and L3 Support
At high level, L1, L2 & L3 can be mapped to
L1 Support -> Application operations and monitoring, Categorization and logging of tickets, Fixing known/commonly occurring issues, Escalating issues to next level within SLA timelines in absence of a known resolution.
L2 Support -> Application production support, Problem Management, configuration Management, Escalated Incident Management for tickets escalated from L1 team
L3 Support - > change and release management, SLA management, Escalated Incident Management for tickets escalated from L2 team, Minor Enhancements < 40 hours (typically), Bug fixes .

Pricing is factored considering the volume and complexity size of the tickets

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £275 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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