JDS365

Office 365

Microsoft Azure Cloud Services development and implementation. Azure solution designed to deliver a digital workplace solution. JDS365 provide well-defined methodology to ensure successful delivery of Azure components.

Features

  • Digital Workplace Solution
  • Azure tenant configuration
  • Ongoing support
  • Supports the day-to-day operation of your Office 365 ecosystem
  • Cloud First Agenda
  • Discovery assessment through to service delivery
  • Identification of applications and data that depend on Azure
  • Migration of email to Azure from Exchange or Notes
  • Assistance with Cloud Identities within Azure
  • Experienced, certified Microsoft Azure consultants

Benefits

  • Simplification and risk reduction in moving to Microsoft Azure
  • Can adhere to your own ITIL and Project Management governance
  • Utilisation of out-of-the-box and existing technologies to help control costs
  • Digital Transformation
  • Optimisation of ICT investments
  • Training and Adoption planning
  • Develop a bespoke roadmap for your O365 deployment
  • Accelerate the deployment and transition to Azure
  • Prototyping and pilot systems
  • Independent best practice advice

Pricing

£350 to £1500 per unit per day

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 6 9 4 0 5 0 7 8 1 4 9 9 8 0

Contact

JDS365

Joseph

+447554706768

joseph@jds365.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None
System requirements
Browser accessible device

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1 30 minutes, P2 2 Hours, P3 4 Hours, P4 8 Hours

Weekends its different times

P1 1 Hour, P2 4 Hours, P3 8 Hours, P4 16 Hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Chat services is provided via Skype or Microsoft Teams which have been tested and passed by the vendor.
Onsite support
Yes, at extra cost
Support levels
We provide a comprehensive Service Desk support to our clients. This service is flexible and can be tailored to suit your specific needs for example 24/7 or peak time support. We provide a service that is standalone but are also integrated with customer and 3rd party support groups to provide a uniform service to users. Our service provision workflow is comprehensive. Typically requests are received via email or telephone and logged immediately in the support log. The support log is accessible 24/7. Below are our SLAs.
Standard Support Available: Monday-Friday, 08.30-17.30, excluding UK public holidays & weekends.
Premier Support for 24/7 is available at an extra cost.

Priority 1: System down situation severely impacting customer production and/or productivity. Response: 60 Minutes then hourly updates. Resolution: 8 hours (working hours)

Priority 2: Time sensitive issue important to long-term productivity, not causing an immediate stoppage. Response: 4 Hours then daily updates. Resolution: 16 hours (working hours)

Priority 3: Issue which does not have significant current productivity impact for the customer. Incidents will be grouped and resolved at mutually convenient times. Response: 8 Hours then mutually agreed updates. Resolution: 4 days

Priority 4: General advice. Response: Next Business Day. Resolution: 7 days
Support available to third parties
Yes

Onboarding and offboarding

Getting started
JDS365 will work closely with its clients to provide comprehensive onsite user training, online training, or user documentation. In addition we will work with internal IT Team to ensure Knowledge Transfer.

Additional Technical Information:
See https://azure.microsoft.com/en-us/resources/ plus comprehensive online documentation for various solutions available across the platform. See https://docs.microsoft.com/en-us/azure/ Office 365 Documentation https://support.office.com/en-ie/article/get-started-with-office-365-for-business-d6466f0d-5d13-464a-adcb-00906ae87029 Dynamics 365 Documentation https://docs.microsoft.com/en-gb/dynamics365/ Get started with SharePoint https://support.office.com/en-us/article/get-started-with-sharepoint-909ec2f0-05c8-4e92-8ad3-3f8b0b6cf261
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Customer are able to remove their data at any time through the same means they uploaded. Either over their network (internet or express route) or via the Azure Import/Export services. Also see https://www.microsoft.com/en-us/trustcenter/privacy
End-of-contract process
Please see https://www.microsoft.com/en-us/trustcenter/privacy/you-own-your-data. In our Online Services Terms, Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control. If you terminate a cloud subscription or it expires (except for free trials), Microsoft will store your customer data in a limited-function account for 90 days (the “retention period”) to give you time to extract the data or renew your subscription. During this period, Microsoft provides multiple notices, so you will be amply forewarned of the upcoming deletion of data. After this 90-day retention period, Microsoft will disable the account and delete the customer data, including any cached or backup copies. For in-scope services, that deletion will occur within 90 days after the end of the retention period. (In-scope services are defined in the Data Processing Terms section of our Online Services Terms.) See http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=11745

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile service maybe slightly limited or scaled down. Full access and feature are always available via the desktop application.
Service interface
No
API
Yes
What users can and can't do using the API
The Microsoft Cloud Service has several API end point and allows users to setup, make changes, and automate service provision
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Out-of-box:
Out-of-box (Non Coded Solutions) customisation can be implemented without prior review and approval.

Coded or programmed customisation:
Yes users can customise their service as long as they have informed us of customisation and we have agreed and approved prior to implementation of the customisation.

Scaling

Independence of resources
Microsoft make significant investment into the Azure hyper-scale public cloud service to ensure optimised performance. They additionally provide extensive support services, which help to ensure that performance issues with your tenancy are minimised. Microsoft monitor usage, demand and activity, and automatically maintain optimal infrastructure to meet each client’s specific needs – as such, as user place demand on services, Microsoft ensure that other users are not affected. Detailed guidance about performance tuning are available online, which help to ensure that your tenancy is configured to meet your organisations specific needs.

Analytics

Service usage metrics
Yes
Metrics types
Infrastructure or application metrics
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can follow guides provided via Microsoft MSDN or technet website or can contact or Service desk and we can provide instructions and information on how to perform a Data export.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
See Microsoft's Online Service Terms at http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=11745
Approach to resilience
Please see https://www.microsoft.com/en-us/cloud-platform/global-datacenters and https://www.microsoft.com/en-us/TrustCenter/
Outage reporting
Please see https://azure.microsoft.com/en-us/status/ and https://portal.azure.com/#blade/HubsExtension/ServicesHealthBlade

Office 365 Service Status
https://portal.office.com/servicestatus

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
VPN access. 2-factor authentication. Username and Password
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
ITIL governance standards
Information security policies and processes
We have a Information Security Policy which is available on request. We have rigorous induction and training methods which ensure policies are followed. Reporting Structure is also available on request.

Also see https://www.microsoft.com/en-us/TrustCenter/Compliance/ISO-IEC-27001 and The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp"

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Azure has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others. Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft including the Microsoft Security Development Lifecycle (SDL), the Microsoft Security Response Center program, and deep awareness of the cybersecurity threat landscape. Please see https://www.microsoft.com/en-us/SDL/OperationalSecurityAssurance and https://www.microsoft.com/en-us/sdl
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Comply with CSA CCM v3.0 standards, supplemented by internal vulnerability management processes.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We utilise various tools and techniques in order to identify potential compromises and respond on a case by case basis, based on the nature, complexity and severity. We offer various levels of response times, depending on Service Level Agreements. Further information is available upon request.

Microsoft Azure also provides sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.
Incident management type
Supplier-defined controls
Incident management approach
Internally we use ITIL framework for Incident management.
Microsoft provides robust processes incidents.
• Identification – System and security alerts may be harvested, correlated, and analyzed.
• Containment – The escalation team evaluates the scope and impact of an incident.
• Eradication – The escalation team eradicates any damage caused by the security breach, identifies root cause for why the security issue occurred.
• Recovery – During recovery, software or configuration updates are applied to the system and services are returned to a full working capacity.
• Lessons Learned – Each security incident is analyzed to protect against future reoccurrence.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£350 to £1500 per unit per day
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 Day free trial for Azure, Dynamics 365, Office 365 or SharePoint

Service documents

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