Infinity Works Consulting

Cloud Migration and Support Service

Our Cloud Migration Service supports and guides our customers through the design, implementation, transition, support and development of software services to either public, private or hybrid cloud providers. We have a proven track record of robust, scalable, secure cloud migrations across numerous industries and sectors.

Features

  • Cloud provider agnostic; Amazon AWS, Microsoft Azure, Carrenza, etc.
  • Financial planning and budgeting as well as cost optimisation
  • Active monitoring and alerting
  • Complete service honouring functional and non-functional requirements
  • Complete support, guidance and hands-on coaching
  • Up to 24/7 support and monitoring if required
  • Peak load period support
  • Architecture, design, planning, implementation, transition and full service support

Benefits

  • Flexible service, allows best possible solution to suite your needs
  • Robust, reliable, secure and scalable cloud services
  • Complete 360 degree transparency of service performance and cost
  • Senior practitioners to guide you through the migration
  • Reduced TCO
  • Faster deployments
  • Seamless scaling (up or down)
  • Complete planning, implementation and support service

Pricing

£650 per person per day

Service documents

G-Cloud 9

169115175952173

Infinity Works Consulting

Matt Gaffney

01133 205010

matt.gaffney@infinityworks.com

Planning

Planning
Planning service Yes
How the planning service works We work closely with organisations to truly understand their domain, environment and specific challenges so that we can present solutions appropriate to them rather than proposing a stock, off the shelf, one size fits all solutions. As an output of our services, we will provide planning support to understand your requirements and how we help turn them into solutions. Our solutions leverage industry best practices as well as real world experience from our recognised, trusted and proven practitioners to help you move from idea, to budget & planning, delivery and beyond in a safe, transparent, repeatable and rapid way.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Infinity Works can provide bespoke training on all aspect of a cloud delivery eco-system, covering elements such as; containers, continuous build & deployment pipelines, elastic cloud services, cloud based databases and data persistence, DevOps tooling such as Docker, Rancher, AWS, Azure, Ansible, Chef, Puppet, Carrenza, Concourse CI, Terraform, Agile delivery with Scrum, Kanban, Scrumban, LeSS, SAFe, Spotify, DAD and much, much more.
Training is tied to specific services Yes
Services the training service works with
  • Cloud hosting, implementation and management with AWS, Azure, Carrenza, etc
  • Containers: Docker, Rancher, etc
  • Continuous Delivery: Ansible, Jenkins, Bamboo, Concourse CI, etc
  • Agile Delivery: Scrum, Kanban, Scrumban
  • Agile @ Scale: Disciplined Agile, SAFe, LeSS, Spotify Model, etc
  • Cloud orchestration: Terraform, Cloudify, Cloud Formation, Chef, Puppet, etc
  • Testing and test automation
  • DevOps; Introduction to DevOps, Advanced DevOps, Migration to DevOps
  • Blended Agile Delivery, planning & delivery with VMOST and RRPD

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We have a proven cloud migration track record whether from on-premise, off-premise or legacy cloud service providers, from small to very large (international) cloud based services. We are technology and vendor agnostic and will work with our customers to provide the best possible solution, given their specific requirements and constraints. We are also able to streamline the build and deployment pipeline, employing DevOps principles and technology, to take the risk out of deployments and maximise return on investment.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Quality is core to all our services. We use automated testing to ensure the quality of our supported services, with elements of manual testing, where required (e.g.; exploratory and user experience). Functional testing includes; unit, component, UI (User Interface), responsive and mobile testing.

As well as functional, we also provide non-functional testing such as; load, soak, smoke, integration, penetration, code vulnerability assessment, spike and configuration testing.

Security testing

Security testing
Security testing service Yes
Security testing type
  • Penetration testing
  • IT Health Checks
  • Other
Other security testing Code vulnerability analysis
Accredited security testers No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Each service is tuned to each clients needs and budgets. Support can be up to 24/7 should this be required.

Service scope

Service scope
Service constraints None known at this time

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Service response times are defined on a per customer basis, based on their needs, requirements and budget. We offer up to full 24:7 support services.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible We work with our clients to agree suitable means of communication. Typically chat services such as Slack are used by most clients due to ease of use, integration into many other services (such as notifications and alerts), platform availability (e.g.; Browser, PC, Mac, Linux, IOS, Android) and cost.
Web chat accessibility testing None
Support levels Support levels are as based on client needs and budget. We typically provide an account lead (technical account manager) and / or a technical consultant to act as a cloud support engineer.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £650 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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