Trustmarque Solutions Limited

Trustmarque Citrix Cloud Services product set

Citrix Cloud services simplify the delivery and management of Citrix technologies extending existing on-premises software deployments and creating hybrid workspace services or entire cloud delivered solutions. Combine the benefits of app and desktop virtualization, mobility management, file sync and sharing, and network services to deliver a secure digital workspace.

Features

  • Desktop Virtualization (VDI)
  • Application Virtualization (VDI)
  • Mobility Management
  • File Sync and Sharing
  • Secure Network access
  • Cloud Services (SaaS)
  • Remote desktops and applications from any device

Benefits

  • Rapid Deployment - ready to use
  • Evergreen solution with automated updates, upgrades and patches
  • Subscription Licensing
  • Reduces Capex and Opex
  • Fast Operating System and application migration and deployment
  • Accelerates Cloud adoption
  • Mobile working

Pricing

£1 per unit

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

169062500420019

Trustmarque Solutions Limited

David Neighbour

07939 509 325

tenders@trustmarque.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Microsoft Azure and existing on-premise Citrix solutions
Cloud deployment model Public cloud
Service constraints Dependent on customer requirements which will define the solution provided
System requirements
  • Internet connection with sufficient speed and low latency
  • Assessment will be carried out by Trustmarque to verify
  • Implementation will be coordinated by a Trustmarque TDA

User support

User support
Email or online ticketing support Email or online ticketing
Support response times All support for the Citrix Cloud Services are provided by Citrix and include Citrix Customer Success Services (CSS). Citrix provides 24/7/365 for Severity 1 issues only. Assistance with Severity 2
(site degradation) and all other issues is available during local business hours, Monday -Friday excluding local public holidays - 8:00 a.m. to 6:00 p.m.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Available on request
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Please engage with Trustmarque to ensure the correct service and options are identified. We will supply a full statement of works and proof of concept (if required).
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Microsoft Word
  • Paper (if requested)
End-of-contract data extraction Data exports will be configured on a per client basis
End-of-contract process Citrix Cloud Services is a management platform and is a subscription based service. Once the subscription has ended access to the management services and the actual services provided will stop. Trustmarque will work with each customer to identify transition options

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service When accessing virtual applications or desktops using the Citrix Cloud Services the system will detect the device being used and can provide an optimised experience and interface by overlaying virtual keyboards and mice as needed
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing N/A
API Yes
What users can and can't do using the API All API services are agreed separately with customers in line with their requirement
API documentation Yes
API documentation formats
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Customisation is agreed with customers based on their requirements and service capabilities

Scaling

Scaling
Independence of resources Please see Service Definition Document.

Analytics

Analytics
Service usage metrics Yes
Metrics types Please see Service Definition Document.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data exports will be configured on a per client basis
Data export formats Other
Other data export formats Data exports will be configured on a per client basis
Data import formats Other
Other data import formats Data uploads will be configured on a per client basis

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Please see Service Definition Document.
Approach to resilience Please see Service Definition Document.
Outage reporting Outage reporting methods include but are not limited to public dashboards, APIs and Email alerts and status pages

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Other
Other user authentication User authorisation process will be established and followed as part of service take-on. All users will require login details.
Access restrictions in management interfaces and support channels Access to administrator functions are restricted, only being available to those individuals that have been granted permissions.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Please engage Trustmarque for full details of our approach to Security Governance and Policies.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Please engage Trustmarque for full details of our approach to Configuration and Change Management Policies.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Please engage with Trustmarque for full details of our Vulnerability Management processes.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Please engage with Trustmarque for full details of our Protective Monitoring process.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Please engage with Trustmarque for full details of our Incident Management Process.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Please contact Trustmarque to agree trial period and inclusions

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑