Bundledocs

Bundledocs

Enhance productivity with Bundledocs powerful PDF bundling software. Bundledocs effortlessly collates your documents (emails, PDF’s, word documents, images etc.) into a single PDF bundle. It automatically handles indexing, hyperlinking, page numbering, bookmarking and is fully searchable. Create, customise, print and securely share from any location, any device, at any time.

Features

  • Each PDF bundle is automatically indexed, numbered, hyperlinked and bookmarked
  • Each bundle is immediately available to save, share or send
  • OCR your bundle for complete search-ability
  • Secure email functionality. Email bundles directly from Bundledocs
  • Powerful Collaboration. Securely work with anyone inside/outside your organisation
  • Complete Mobility. Access on any device, any place, any time
  • Powerful integrations with leading case and document management systems
  • Effortlessly work on large complex bundles without issue
  • Ability to work with templates, volumes, document dates
  • Annotate your bundle with highlights, comments, redactions, labels, document-reference links

Benefits

  • Simple, intuitive and easy to use
  • Massively Efficient. Prepare bundles in minutes
  • Uploading is simple with our seamless integrations
  • All features come as standard. No add-ons required
  • Eliminate repetitive and laborious tasks
  • Effortlessly handles last minute changes and late inserts
  • Work with large complex bundles without issues or errors
  • Time Saving. Reduce bundle preparation time
  • Reduce Paper Waste. Create, collaborate and electronically share e-bundles
  • No Install Required - Just get going!

Pricing

£4.33 per unit per month

  • Free trial available

Service documents

G-Cloud 10

168748998556575

Bundledocs

Brian Kenneally

+353 21 482 6320

brian@bundledocs.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Bundledocs integrates with a range of case management systems, document management systems, cloud solutions etc.

Integration Partners include: Box, Clio, Dropbox, Google Drive, iManage, NetDocuments, Microsoft OneDrive, Seneca, Tikit TFB, Timeslice, ActionStep, and Worldox.

At Bundledocs we are continually expanding our range of integration partners to better assist our customers.
Cloud deployment model Public cloud
Service constraints No, Bundledocs does not have any service constraints.

All Bundledocs customers have complete access to our entire range of features, regardless of what plan they choose (see pricing document).

There is no support limitations and our customers can contact our dedicated support team if any queries arise. Furthermore, our complete training manual can be downloaded at any time directly within each account.
System requirements
  • Internet Connection
  • Web Browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Bundledocs is committed to continually improving our support service to best suit the needs of our customers. Support includes telephone, email, online ticketing and online live support, as standard. Our Support Department is open daily from 9.00am to 5.30pm GMT Monday to Friday excluding public and bank holidays. Support can be arranged by request for out of normal business hours. Our target response times to make first response to new calls are: Application Unavailable - Within 1 Hour; Practice Affected by Issue - Within 4 Hours; Other - Within 8 Hours;
We endeavor, wherever possible, to better these response times.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Bundledocs offers real-time live support via our browser based chat console. Our live online support enables our customers to directly contact our support team and get any questions or queries answered as it happens.

Our online support is available Monday to Friday during working hours 9.00am – 5.30pm, excluding public and bank holidays.

Our support team can be contacted directly via the ‘We're Online!’ tab that appears on our website (www.bundledocs.com) or within your Bundledocs account (https://app.bundledocs.com).
Web chat accessibility testing Currently, no web chat testing has been conducted with assistive technology users.
Onsite support Yes, at extra cost
Support levels Bundledocs is committed to continually improving our support levels we provide to our customers. Support available includes: telephone, email, online ticketing system, online support. Support is available at no extra cost via these methods.

On-site training and support can be made available upon request. On-site support is an additional cost. This is available Monday to Friday during working hours 9.00am – 5.30pm, excluding public and bank holidays. Out of normal business hours support can be arranged by request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started To get started with Bundledocs, we provide a range of training support to suit every need and requirement. We consider training to be of paramount importance to the successful integration of Bundledocs into your organisation. The Bundledocs training department is dedicated to providing high quality effective training to all our client sites. Choose a training option that suits your organisation. Options include:

1. Online Training: Our training department conduct online training sessions that cater for users of all levels and groups of any size. These online training sessions are conducted at a date and time that are convenient for your team. Following the training session our team will provide all relevant support material and answer any queries or questions that may arise.

2. On-Site Training: Most training is conducted online, however our experienced training team also provide on-site training. On-site training sessions are available to groups of all sizes and abilities.

3. Train-the-Trainers: For clients that prefer to utilise an internal trainer this can be facilitated with our ‘train-the-trainers’ scheme. Our training department will train users on all aspects of Bundledocs.
Furthermore we will ensure your team is provided with all the relevant support information and resources required.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Word Documents
  • YouTube Videos
End-of-contract data extraction At Bundledocs we recognise that off-boarding is equally as important as on-boarding. Bundledocs enables our customers to remain as “data controllers” with the ability to download individual files and complete bundles. This can be done within the users account and details on this can be viewed within our complete training manual.

Following the expiration or termination of a client’s subscription, Bundledocs clients may access and extract data at any time, for up to 90 days.

Bundledocs clients can contact the Bundledocs team directly, following expiration or termination of their subscription and request that their account is deleted an all data extracted.

As customers are responsible for the extraction of their data, there are no additional charges for data extraction.

If users need any further help or assistance, the Bundledocs Support team can be contacted using our range of support channels.
End-of-contract process At the end of the contract, Bundledocs clients can access and extract data at any time, up to 90 days. Bundledocs users can access Bundledocs and download individual files and complete bundles. As customers are responsible for the extraction of their data, there are no additional charges for data extraction.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There is no difference between the mobile and desktop version of Bundledocs. For those that utilise Bundledocs on their smartphone or tablet device, Bundledocs responsive design is available on iOS and Android devices.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Currently there has been no testing done with users of assistive technology.
API Yes
What users can and can't do using the API At Bundledocs we provide our API (Application Programming Interface) to any third party looking to integrate with us. Access to our API enables you to integrate all of the features and functionality of our document bundling solution into your own application.
Any potential integration partner must first register their application with Bundledocs to gain access to the API.
Bundledocs follows the OAuth2 spec for authorization and Authorisation Code and Implicit authorisation grant flows are supported.
Interactive documentation for the API is available.
A full Swagger definition file describing the API is available to allow our integration partners generate a wrapper for the API in a wide variety of development languages.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources Bundledocs is a cloud based solution hosted in the Microsoft Azure network of worldwide servers. Utilising Microsoft Azure provides us with resource flexibility to ensure each user experiences the same service levels, regardless of the demand placed on our service. Bundledocs has the ability to divide the work load across a number of secure servers, each of which are responsible for processing a job or set of jobs. Our cloud architecture allows computational resources to be added and subtracted automatically inline with demand. We routinely review our automaton schedules to ensure they have adequate scope to deal with demand.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach Bundledocs uses Advanced Encryption Standard (AES) in order to encrypt data - specifically Cipher Block Chaining (CBC) mode with AES. Bundledocs Encryption Keys are managed and maintained in the Microsoft Azure Key Vault Service. Access to Bundledocs Encryption Keys are securely provided by Microsoft Azure Active Directory through a secure token exchange mechanism. Furthermore, Multi Factor Authentication is also used to restrict access to Azure Active Directory.
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Each bundle produced in Bundledocs is immediately available in PDF format. Every PDF bundle can be downloaded for printing or can be saved to a CD or USB.

Alternatively, our customers have the option to export all source documents as a zip file or securely share the completed bundle with team members or third parties.

Furthermore, as “data controllers” our users have the ability to download individual files directly from Bundledocs in PDF format or their original source format.
Data export formats Other
Other data export formats
  • PDF
  • Source
Data import formats Other
Other data import formats
  • PDF
  • Word Documents (.doc, .docx)
  • Excel (.xls, .xlsx, csv)
  • Images (.gif, .png, .jpg, .tiff)
  • Email (.msg, .rtf)
  • Plain Text Documents (.txt, .xml)
  • Web Pages (.html)
  • Media Files (MP3, MP4)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The Bundledocs development process allows for the deployment of service updates, without the need for a scheduled downtime. We guarantee all customer subscriptions will be available 99.95 of the time. Should Bundledocs suffer a service degradation below the scope of our SLA, a service credit can be applied to the users account on request. No SLA is provided for those utilising our free trial.
Approach to resilience Bundledocs is designed for high availability and disaster recovery.

1. High availability is the ability of the application to keep running in a healthy state, without significant downtime. By "healthy state," we mean the application is responsive, and users can connect to the application and interact with it.

2. Disaster recovery is the ability to recover from rare but major incidents: Non-transient, wide-scale failures, such as service disruption that affects an entire region. Disaster recovery includes data backup and archiving, and may include manual interventions, such as restoring a database from backup.
Outage reporting Bundledocs uses active monitoring to continuously evaluate the health of the service. If an outage occurs in Bundledocs, a notice is placed on the Bundledocs website in order to keep our users informed and up-to-date. Similarly, if the outage relates to a Microsoft Azure service, outside of our control, we also inform users via our website. A direct link to the Microsoft Azure status page is included which will allow users to access the current service status. Following an outage, a root cause analysis is undertaken and the results published on the Bundledocs website.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Bundledocs does not include a global management interface.
Access restriction testing frequency At least every 6 months
Management access authentication Other

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO/IEC 27001:2013 (Microsoft Azure)
  • FACT (Microsoft Azure)
  • NHS IG Toolkit (Microsoft Azure)

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Bundledocs is also compliant with: CSA CCM v1.2
Information security policies and processes System Level: Best practices for data security are followed to ensure that only authorized access to Bundledocs data is provided.

Bundledocs application and database servers are hosted in Microsoft data centers. Connections to the database are always encrypted, and unencrypted connections are disabled.

Note: Microsoft Azure Achieves IS0 27001 Certification from the British Standards Institute.

Application Level: We have procedural measures in place, such as access restrictions on service operations to prevent any possibility of unauthorized access to your data and documents. Bundledocs is the only service that can retrieve your documents in an unencrypted way. In the unlikely event of any data being maliciously retrieved from Microsoft’s data storage services, the data would never be readable due to the data encryption measures we have in place.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Version control is provided through Microsoft Visual Studio Online.

We utilize both unit testing and manual testing before deploying to our live environment for small changes. Larger changes require deployment to a staging area first before being released into the live environment. Issues and vulnerabilities are identified early and resolved as soon as possible.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We aim to conform with OWASP Top 10 principles of application security. When vulnerability are discovered they are logged in our ALM Solution Microsoft team services. Work for serious vulnerabilities is prioritized and carried out immediately. Our team utilize a range of online resources to keep up to date with the latest information regarding potential threats that may cause issues for our solution.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We routinely review access and activity logs to identify potential and unwanted activity. If a vulnerability is discovered immediate action is taken to mitigate the issue.
Incident management type Supplier-defined controls
Incident management approach Users can initiate an incident via our support channels. Incidents are tracked with a unique ID. Incident Reporting is available upon request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £4.33 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial At Bundledocs we believe that the best way to understand how Bundledocs works is by utilising our free trial service. Our trial is available for 30-days and provides complete access to all our features, our support resources and support team - at no extra cost.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑