e3 media ltd t/a Great State

Audit and assessment of Adobe Experience Manager cloud solution

This service provides an audit and assessment of a cloud-based Adobe Experience Manager solution. A Technical audit of the application and infrastructure benchmarks the solution against industry best practice for areas including, compliance, scalability, performance, security. An assessment analyses this information, informing strategic recommendations to the solution in a report.

Features

  • Application and 3rd party integration audit and assessment
  • Cloud Infrastructure audit and assessment
  • Technical planning and consultancy
  • Cloud Hosting Solution Design
  • Report with strategic recommendations

Benefits

  • Improve solution performance
  • Cost optimisation
  • Ensures standards compliance
  • Information security assurance
  • Disaster recovery and business continuity planning

Pricing

£860 to £1250 per person per day

Service documents

G-Cloud 10

168345098860986

e3 media ltd t/a Great State

Miranda Glover

01179021333

miranda.glover@greatstate.co.uk

Planning

Planning
Planning service Yes
How the planning service works We work collaboratively with the buyer throughout the planning process. This will firstly include understanding the specific requirements, including the short and long term aims. We will agree account management requirements including billing model and subscription agreements, ensuring solution is cost effective (e.g. Identifying any funding that they are entitled to).

Key considerations will be defining required levels of the availability of the solution, security & privacy controls required, identity management and regulatory compliance (e.g. DPA), in line with security and data retention policies.

We will get a detailed understanding of the existing infrastructure, application(s) and data to understand what dependencies, 3rd Party integrations that will be required and agree transfer of ownership from existing suppliers where necessary. This will inform the storage, performance, distribution and content/data localisation needs.

This will be followed by the Definition of a Disaster Recovery model, Business Continuity plan, backup schedules and support agreements.

Once the solution has been reviewed, it will go through a rigorous risk assessment process and finally creating a cloud architecture diagram along with detailed deployment plan and migration schedule.

Designed to minimise the impact on the existing services and ensure a seamless transition to the new infrastructure.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Microsoft Azure
  • Amazon Web Services (AWS)
  • Gov.UK Platform as a service (PaaS)

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Quality Assurance and testing is an intrinsic part of our process and the responsibility of the entire project team to ensure success. Our Team of ISTQB-BCS Certified (ISEB) test analysts take an iterative approach to testing including Design & Planning, Execution & Discovery, Analysing & Reporting and Learn phases.
Firstly, understanding the requirements (functional and non-functional) and acceptance criteria. This is captured in a test plan with the approach, roles and responsibilities, browser/mobile device specifications, entry/exit criteria, areas of risk and assumptions.
The key areas of testing carried out by our quality assurance team covers application code, compliance performance, security and privacy. We use automated and manual executed scripts and exploratory testing, and all found will be raised in Visual Studio Team Services (VSTS). We cycle through this process throughout the entire development lifecycle until all changes have passed.
We implement performance tools which we continually monitor the solution, providing us with a granular level of metrics and the ability to troubleshoot and identify technical bottlenecks, enabling us to keep the solution running at an optimal level against agreed benchmarks.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Issues are logged in our tracking system by either the client or by Great State, our monitoring often identifies issues before the client becomes aware. Once identified, the issue will be prioritised by our support team based on severity. The issue will then be investigated by a member of the development team who will seek to resolve the issue or provide a temporary work around if required. Steps taken to investigate and address the issue are recorded in the tracking system where they are fully visible to the client.

A monthly report is supplied which summarises the status of issues raised, the suggested cause and the steps taken to remedy the issue. The process by which we process support issues has been documented and defined as part of the ISO 9001 Quality Assurance standard.

Service scope

Service scope
Service constraints This service has been specifically designed to help client transition web-based applications to the cloud, there are no other constraints.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times All support requests would be initiated by the Client and the service will be available during normal office hours (09:00 to 17:30 Monday to Friday), excluding Bank holidays and annual shutdown period between Christmas and New Year, unless additional arrangements have been made. Additional support either extended hours or 24/7 can be offered if required, prices are bespoke based on size of application and infrastructure.
• Priority 1 (response)resolution time – (<20mins) <2 hours
• P2 response time - (<20mins) <4 hours
• P3 response time - (<20mins) <2 working days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Great State provides a standard support package available during normal office hours (09:00 to 17:30 Monday to Friday) Additional support either 7 days a week or 24/7 can be offered if required, prices are bespoke based on size of application and infrastructure. Initial support is handled by a dedicated account manager and support tickets are managed by a technical lead.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £860 to £1250 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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