This service provides an audit and assessment of a cloud-based Adobe Experience Manager solution. A Technical audit of the application and infrastructure benchmarks the solution against industry best practice for areas including, compliance, scalability, performance, security. An assessment analyses this information, informing strategic recommendations to the solution in a report.
- Application and 3rd party integration audit and assessment
- Cloud Infrastructure audit and assessment
- Technical planning and consultancy
- Cloud Hosting Solution Design
- Report with strategic recommendations
- Improve solution performance
- Cost optimisation
- Ensures standards compliance
- Information security assurance
- Disaster recovery and business continuity planning
£860 to £1250 per person per day
e3 media ltd t/a Great State
|How the planning service works||
We work collaboratively with the buyer throughout the planning process. This will firstly include understanding the specific requirements, including the short and long term aims. We will agree account management requirements including billing model and subscription agreements, ensuring solution is cost effective (e.g. Identifying any funding that they are entitled to).
Key considerations will be defining required levels of the availability of the solution, security & privacy controls required, identity management and regulatory compliance (e.g. DPA), in line with security and data retention policies.
We will get a detailed understanding of the existing infrastructure, application(s) and data to understand what dependencies, 3rd Party integrations that will be required and agree transfer of ownership from existing suppliers where necessary. This will inform the storage, performance, distribution and content/data localisation needs.
This will be followed by the Definition of a Disaster Recovery model, Business Continuity plan, backup schedules and support agreements.
Once the solution has been reviewed, it will go through a rigorous risk assessment process and finally creating a cloud architecture diagram along with detailed deployment plan and migration schedule.
Designed to minimise the impact on the existing services and ensure a seamless transition to the new infrastructure.
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||
|Training service provided||No|
Setup and migration
|Setup or migration service available||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
Quality Assurance and testing is an intrinsic part of our process and the responsibility of the entire project team to ensure success. Our Team of ISTQB-BCS Certified (ISEB) test analysts take an iterative approach to testing including Design & Planning, Execution & Discovery, Analysing & Reporting and Learn phases.
Firstly, understanding the requirements (functional and non-functional) and acceptance criteria. This is captured in a test plan with the approach, roles and responsibilities, browser/mobile device specifications, entry/exit criteria, areas of risk and assumptions.
The key areas of testing carried out by our quality assurance team covers application code, compliance performance, security and privacy. We use automated and manual executed scripts and exploratory testing, and all found will be raised in Visual Studio Team Services (VSTS). We cycle through this process throughout the entire development lifecycle until all changes have passed.
We implement performance tools which we continually monitor the solution, providing us with a granular level of metrics and the ability to troubleshoot and identify technical bottlenecks, enabling us to keep the solution running at an optimal level against agreed benchmarks.
|Security services type||
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
Issues are logged in our tracking system by either the client or by Great State, our monitoring often identifies issues before the client becomes aware. Once identified, the issue will be prioritised by our support team based on severity. The issue will then be investigated by a member of the development team who will seek to resolve the issue or provide a temporary work around if required. Steps taken to investigate and address the issue are recorded in the tracking system where they are fully visible to the client.
A monthly report is supplied which summarises the status of issues raised, the suggested cause and the steps taken to remedy the issue. The process by which we process support issues has been documented and defined as part of the ISO 9001 Quality Assurance standard.
|Service constraints||This service has been specifically designed to help client transition web-based applications to the cloud, there are no other constraints.|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||
All support requests would be initiated by the Client and the service will be available during normal office hours (09:00 to 17:30 Monday to Friday), excluding Bank holidays and annual shutdown period between Christmas and New Year, unless additional arrangements have been made. Additional support either extended hours or 24/7 can be offered if required, prices are bespoke based on size of application and infrastructure.
• Priority 1 (response)resolution time – (<20mins) <2 hours
• P2 response time - (<20mins) <4 hours
• P3 response time - (<20mins) <2 working days
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 A|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Support levels||Great State provides a standard support package available during normal office hours (09:00 to 17:30 Monday to Friday) Additional support either 7 days a week or 24/7 can be offered if required, prices are bespoke based on size of application and infrastructure. Initial support is handled by a dedicated account manager and support tickets are managed by a technical lead.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£860 to £1250 per person per day|
|Discount for educational organisations||No|
|Pricing document||View uploaded document|
|Terms and conditions document||View uploaded document|