Cloudera, Inc.

Cloudera Enterprise Data Hub

Cloudera Enterprise software enables an Enterprise Data Hub – a scalable platform to store and analyse all your data. It includes CDH, the world’s most popular open source Hadoop-based platform, advanced system management and data management tools plus support and community advocacy from our Hadoop developers and experts.


  • CDH: The most popular open-source Hadoop-based platform
  • All the tools required to build an Enterprise Data Hub
  • Advanced system management and data management tools
  • Dedicated support world-class team of Hadoop developers and experts
  • Enterprise Security - Perimeter security, authentication, granular authorization, encryption
  • Enterprise-grade Governance for data auditing, data lineage, data discovery
  • Native high-availability, fault-tolerance and self-healing storage
  • Data Protection - Automated backup and disaster recover, snapshotting
  • Open platform to connect with existing technology and skills
  • Hybrid Cloud Operations - dynamic management across major cloud providers


  • Become an information-driven organisation
  • One massively scalable platform to store any data
  • Keep data in original form, for as long as required
  • Integrated with your existing infrastructure and tools
  • Flexible to run a variety of enterprise workloads
  • Batch processing, interactive SQL, in-memory processing and advanced analytics
  • Updateable analytic storage for fast analytics on fast changing data
  • Robust security, governance, data protection, and management that enterprises require
  • Native enterprise search
  • Manage and deploy clusters in the cloud or on premise


£0.024 per unit per hour

Service documents


G-Cloud 11

Service ID

1 6 7 9 7 9 3 5 4 9 4 4 3 2 0


Cloudera, Inc.

James Underhill


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Please contact the supplier for details.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints Please refer to the service definition document.
System requirements Please refer to the service definition document.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times We provide 24/7 email and online support as part of our subscription
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Support response times 24 x 7 Support Subscription P1, within 1 hour, updates every 4 hours P2, within 2 hours, updates every day P3, within 8 hours, updates every 3 days P4, within 24 hours

8x5 and Premium Support options are also available.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On procurement of the service, a Cloudera Account Executive will contact the customer to arrange onboarding. This will include delivery of a license key to enable the enterprise features of the Cloudera software and onboarding of Primary

Support Contact(s) from the customer organization.

A defined process exists whereby within 24 hours, an introduction email and license entitlement is provided to thenominated customer contact. A Proactive Customer Onboarding representative will set up a call within one week to arrange the details required to provide our support services.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Cloudera is built on Open Source Software and Open Standards. Once the contract ends the storage services can still be accessed and all customer owned data can be off-loaded.
End-of-contract process At the end of the contract the license key will expire and the customer will no longer be licensed to use the Enterprise features.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • Other
Designed for use on mobile devices No
Service interface No
What users can and can't do using the API The deployment of resources, administration of services, and configuration of services can be applied via API. All of the management and operations features are available through these APIs and they are comprehensively documented.
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation Customers fully control the deployment of resources and the configuration of the services. Administrator roles configure the environment.


Independence of resources Please refer to the service definition document.


Service usage metrics Yes
Metrics types Please refer to the service definition document.
Reporting types Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency Never
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users can copy the data from the platform using a range of software including API, CLI and UI.
Data export formats
  • CSV
  • Other
Other data export formats
  • Avro
  • Parquet
  • Original Format
Data import formats
  • CSV
  • Other
Other data import formats
  • Avro
  • Parquet
  • Original Format

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Please refer to the service definition document.
Data protection within supplier network Other
Other protection within supplier network Please refer to the service definition document.

Availability and resilience

Availability and resilience
Guaranteed availability Please refer to the service definition document.
Approach to resilience Please refer to the service definition document.
Outage reporting Please refer to the service definition document.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Cloudera uses a SSO framework. All customers need to be registered with Cloudera in order to access support channels.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Please refer to the service definition document.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Please refer to the service definition document.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Please refer to the service definition document.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Please refer to the service definition document.
Incident management type Supplier-defined controls


P1 Within 1 hour Updated every 4 hours

P2 Within 2 hours Updated every business day

P3 Within 8 hours Updated every 3 business days

P4 Within 24 hours N/A, feature request



P1 Within 1 business hour Updated every 4 business hours

P2 Within 2 business hours Updated every business day

P3 Within 8 business hours Updated every 3 business days

P4 Within 2 business days N/A, feature request

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0.024 per unit per hour
Discount for educational organisations No
Free trial available Yes
Description of free trial Cloudera Distribution of Hadoop (CDH) is 100% Open source and can be used for free. CDH does not include Enterprise features such as Management, Security and Information Governance.
Link to free trial

Service documents

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