Advanced Business Solutions

Advanced Compass MIS on Demand

Compass MIS on Demand is a fast track implementation of a MIS delivered securely through a Cloud infrastructure, providing for reduced initial capital outlay or ICT infrastructure. Applications include: Student Records System; Applications & Enquiries, Enrolments, Timetables, Registers, Exams, ILR Generation, Student ILP, Markbook; Student/Parental Portal; Reporting and Business Analytics

Features

  • Integrated modular design
  • Comprehensive exams module
  • Rapid and accurate data capture through the use of wizards
  • Integrated timetables and registers
  • Rapid production of ILR
  • Organisation dashboard and business analytics
  • Powerful reporting engine
  • Web enrolments to display course information and capture online enrolments
  • Electronic change requests
  • Scalable

Benefits

  • Complete integrated solution
  • Increases efficiencies & cost savings
  • Promotes transparency of information between departments, staff and students
  • Dramatically reduces data entry
  • Extremely strong reputation for support
  • Streamlines processes
  • Increases accuracy of data
  • Reduces capital outlay or ICT infrastructure

Pricing

£63 per user per month

Service documents

G-Cloud 9

167558775623116

Advanced Business Solutions

Bid Support

08451 60 61 62

absbidsupport@oneadvanced.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements
  • Intel I-Series Processor
  • 4Gb Memory
  • At least 10GB of free disk space
  • 100Mbs or Gigabit Network Adapter
  • SVGA Graphics Card / Monitor (XVGA preferred)
  • 1024 x 768 Resolution or Widescreen 1366 x 768

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Calls to the Advanced service desk are answered within 20 seconds. Response are as per the Service levels outlined in the Service Description.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels As per the Support levels outlined in the Service Description.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Consultancy and training is provided
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Standard reporting functionality is used to export data in CSV, Excel or XML formats for archiving. Advanced can provide additional data extraction capability based on our standard bill rates.
End-of-contract process All data is exported to an agreed process and once the organisation has confirmed receipts all data is securely removed

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile is cut-down version of desktop service, usually used by curriculum staff. Back-office/admin staff use the desktop service.
Accessibility standards None or don’t know
Description of accessibility N/a
Accessibility testing None
API No
Customisation available Yes
Description of customisation Content, reports, terminology, validation rules and permissions can be customised through the Desktop Service administrator account.

Scaling

Scaling
Independence of resources Each customer has their own separate instance of the software on their own virtual server. Heavy users on one system will not have an impact on the other system.

Analytics

Analytics
Service usage metrics Yes
Metrics types The infrastructure is monitored using Advanced's event management process for Disk, CPU, Memory, Storage and Compute, and will be monitored proactively ahead of thresholds being breached, whereby incident management will be undertaken
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Online within application
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Other
Other protection between networks Options include TLS (Version 1.2 or above), N3 (and N3 successor; HSCN, when released).
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.5%
Approach to resilience Advanced's PaaS spans two geographically-diverse Tier 3 data centres and has been architected to provide a highly available N+1 architecture with sufficient resilience and capacity to sustain component failures. The resilient features built into the platform consist of clustered server nodes in a highly-available virtual cluster, redundant PSUs, network interfaces and storage adaptors, connection to a dual controller active/active SAN via redundant path switching, connection to a network layer through stacked chassis switching architecture and a redundant dark fibre path to the second data centre, where there is a replica of the architecture in the primary location In addition, the data centre environments include uninterruptible power supplies and generators that are capable of maintaining at least 72 hours continual operation without mains power as well as redundant cooling devices to maintain optimal environmental conditions within the server rooms.
Outage reporting The Advanced Event Management service will monitor the environment and provide: Proactive monitoring and alerting of thresholds and events, Root Cause Analysis of identified problems, Reporting and trend analysis System and application-specific knowledge and tasks. When thresholds are breached within the PaaS environment, staff nominated to receive alerts will be informed via email or SMS. Advanced will respond to alerts and remediate any issues within the supported environment. Monthly reports will show historical alerts and their respective response. These will be discussed at periodic service delivery reviews. The Advanced event management solution retains all the gathered monitoring data within a Microsoft SQL Server Data Warehouse. The Advanced core environment also includes a dedicated Microsoft SQL Reporting Server that allows this data to be accessed and a wide variety of reports produced. Reports can be produced on any of the information within the database, either as a standard report or as a custom report. Ad-hoc user created reports can also be produced.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Advanced uses the principles of least privileges and role based access control. This is line with best practise as outlined in ISO 27001 and implemented within Advanced ISMS.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 03/03/2016
What the ISO/IEC 27001 doesn’t cover All contracts through G-Cloud will be covered by ISO 27001
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Advanced Information and security policies align to ISO 27001:2013.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach The configuration and change management process ensures operational systems, services and application software are subject to change control. All staff are responsible for submitting completed change requests to the change authorisation board (CAB) using the change request form. Change requests forms, before submission to the CAB must be peer reviewed and pre-authorised by the appropriate system service owners and or business stake holder. All changes are recorded, tested and verified prior to implementation, (where possible), and are communicated to relevant members of staff and users as appropriate.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability management is an essential component of Advanced Information Security Program and the process of vulnerability assessment is vital to effective vulnerability management. The vulnerability assessment process provides visibility into the vulnerability of critical assets deployed in the IT Infrastructure. The process comprises of identifying critical systems, their corresponding owners, vulnerability scanning on regular basis, determining and assessing potential vulnerabilities, documenting and establishing a time line to remediate critical vulnerabilities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Advanced complies with protective monitoring in line with GPG 13.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management control objectives are defined within our ISO 27001:2013 certified Information Security Management System and the procedures for Incident management are aligned to ITIL v3 industry best practice.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Joint Academic Network (JANET)

Pricing

Pricing
Price £63 per user per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑