CEMAR (NEC & FIDIC Contract Management and Reporting Software)

CEMAR (Contract Event Management and Reporting) is an online, web based system for NEC3, NEC4 and FIDIC contract management. It provides a secure, cloud based environment for contract administration and reporting. CEMAR assists in contractual compliance whilst providing a collaborative tool with a consistent audit trail and powerful reporting suite.


  • Administering some of the UK's biggest infrastructure portfolios.
  • Specifically tailored for use with NEC3 and FIDIC Contracts.
  • Interactive party sensitive reminders with red, amber, green actions.
  • Collaborative environment with shared registers of events for all parties.
  • Compliant, consistent, auditable and easily accessible communications with PDF 'hardcopies'.
  • Totally web-based with absolutely no installation required.
  • Contract, programme and portfolio real-time reports, charts and dashboards.
  • Extensive governance settings including approval workflow and delegated financial thresholds.
  • Simple set up wizards, training videos and how to guides.
  • Exceptional infrastructure, SSL encryption and hourly backups.


  • Collaboratively manage contract events through shared registers and reports.
  • Significantly increase contract administration efficiency.
  • Improve contractual compliance and consistency of communications.
  • Business intelligent analytics through global reporting across contracts.
  • Superuser model for autonomous use, with extensive help and support.
  • Developed and provided by leading construction industry experts.
  • Significant experience and knowledge of strategic infrastructure portfolios.
  • Dispense with spreadsheets - experience process brought to life.
  • A simple to use, trusted, flexible tool.


£20 to £45 per user

  • Education pricing available

Service documents

G-Cloud 9



Thomas Mayne

01452 547 140


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Planned maintenance is broadcast to all Users during login, occurring outside of office hours for period of 1-2 hours. In-built support is available 24/7 via CEMAR, including a help articles and video tutorials, while our dedicated Help and Support team respond to calls and tickets raised via CEMAR's in-built support system during our office hours of 08:00 to 17:30.
System requirements
  • Internet Access
  • Internet Browser (Internet Explorer, Google Chrome, Firefox, Safari, etc)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to answer all support tickets within 1 hour during office hours of 08:00 to 17:30, excluding weekends and bank holiday.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels CEMAR is fully supported as standard. Our in-house help and support team provide expert responses to Users during business hours. Outside of these times our integrated support centre is accessible 24/7 and provides access to a range of help articles, video tutorials and our quick start guides. A practice contract is always available for Users to familiarise themselves with the system.

Clients benefit from regular floor-walking sessions with their key account manager, and CPD certified classroom training is available upon request. We also run a successful programme of webinar training.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started CEMAR is very intuitive to use and follows standard Windows conventions. As such we tend to train a small portion of Users, with most learning from colleagues or the materials provided online. We recommend a train the trainer approach whereby we provide expert CEMAR training for the core team and the system is then self-taught through the online support for the wider team.

CEMAR’s classroom training is CPD certified and usually doubles as a very effective and collaborative “kick off” meeting. We would setup ‘practice’ contracts that would be used during training and remain for the duration of the service for teams to explore the features in safety.

Together with the suite of online video tutorials and printable quick start guides makes CEMAR’s deployment fast, economical and efficient with as much or as little assistance from the team as you like.

We also run a successful programme of webinar training.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Video Tutorials
End-of-contract data extraction Exporting to Excel, Word, PDF and other formats is simple and convenient. All reports and registers can be downloaded by Users.

Superusers can backup and download the communications archive for a contract at any time via the client administration module, this comprises a structured zip folder by event type containing every PDF hard copy communication and associated attachments.
End-of-contract process There are no additional costs, the Superusers can backup and download the communications archive for a contract at any time.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service We have designed CEMAR to be compatible on tablet devices.
Accessibility standards None or don’t know
Description of accessibility To help us make the CEMAR system a positive place for everyone, we've been using the Web Content Accessibility Guidelines (WCAG) 2.0 and are working hard to achieve our goal of Level AA accessibility.
Accessibility testing CEMAR has not been tested against assistive technologies.
What users can and can't do using the API CEMAR currently employs a dedicated web service built around RESTFUL and JSON technologies utilising oAuth for authorisation and authentication. The web service and all APIs are designed, built, deployed, and maintained by our in-house development team. The web service accepts requests directly from third party applications, as
well as requests from client hubs. This gives the client a greater degree of flexibility and control over how various applications can make requests to CEMAR. Further control over frequency of requests and error handling may also be implemented.

The scope and development of this will of course greatly depend on the client’s requirements of what is expected of the system. In general, CEMAR will expect to work with the Client, through workshops and meetings, to assist with content schema that will be required by the web service, hub or third party application to perform certain functions. The CEMAR team will develop, test and deploy the API, host and make available test and UAT environments and assist with testing, monitoring and logging of test results. CEMAR will also assist in performing tests where APIs have bi-directional data transactions.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The system is configurable by Superusers, this enables our clients to be completely autonomous in the management of the system. Through intuitive setup wizards Superusers can create new users, add or remove access across contracts and adjust the governance settings. In addition to this, the Superusers can also create and edit contracts, templates, governance settings, reporting structures, and much more via the client administration module.


Independence of resources We perform regular performance testing and engage with specialist consultants to ensure that CEMAR is optimised at all times.


Service usage metrics Yes
Metrics types CEMAR Analytics provides aggregated action lists, reports, charts and dashboards over a broad range of data sets and behavioral metrics. Users are able to create reports that trend usage and compliance. The client administration module provides an audit log of User logins and access.
Reporting types
  • API access
  • Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Export options are available on all communications, registers and reports. Users can choose to print directly from CEMAR, or alternatively download and export by selecting the preferred file type.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • XLS
  • XLSX
  • RTF
  • TXT
  • PNG
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Any (apart from .exe)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Operational 99.5% of the time except for planned downtime, assured by contractual commitment.
Approach to resilience CEMAR is provided as Software as a Service (SaaS) on a secure hybrid cloud environment affording high availability with N+1 redundancy. CEMAR is hosted in geographically separate locations across the UK, our Primary Hosting site, our Backup site, and our Disaster Recovery site. Further information available on request.
Outage reporting CEMAR shall post a message on the CEMAR System login page to warn Users, no later than one business day prior to any planned downtime.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Only BPSS security cleared and authorised CEMAR personnel, authorised hosting provider support teams and authorised database administrators have access to client data.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • CE+ (Cyber Essential Plus)
  • ISO 9001:2008

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards CE+ (Cyber Essentials Plus)
Information security policies and processes All security policies and processes are managed under our QMS which is audited annually by BSI.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All development is in-house and carried out in accordance to our ISO9001 certified quality management system. Microsoft Team Services is utilised across the in-house development team.

CEMAR engages Info-Assure as external security consultants to penetration test the CEMAR application to CHECK standard. Accredited to CESG / CREST and ISO 27001 standards, Info-Assure are qualified
to carry out penetration testing and IT Health Check services for HMG and private sector organisations.

Penetration testing is carried out at least annually and additionally at any major upgrade release. Info-Assure also provide consultancy workshops for infrastructure security and architecture.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Cisco Adaptive Security Appliances (ASAs), FirePower subscription, Enterprise DDoS protection delivered through Arbor and Cloudflare DDoS, Web Application Firewall (WAF) and Content Delivery Network (CDN).

Infrastructure is protected by Sophos Cloud Endpoint Security and Control.

In addition to application and organisation testing & auditing we also carry vulnerability scans of CEMAR and the company networks. IOMART Group manage all infrastructure and deploy patches in accordance with our release schedule. Any application vulnerabilities would be managed under high priority through our Agile process.

The above systems provide real time dashboards and notify by email alerts.
Protective monitoring type Supplier-defined controls
Protective monitoring approach In addition to our hosting provider and our monitoring alerts CEMAR is protected by Cloudflare DDoS, Web Application Firewall (WAF) and Arbor which automatically manages any potential compromise.
Incident management type Supplier-defined controls
Incident management approach We have an Incident Management procedure within our QMS ISO 9001.
Users can track and log events via 24/7 online support ticket service.
Incident reports are available at request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • New NHS Network (N3)


Price £20 to £45 per user
Discount for educational organisations Yes
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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