Orchard House Solutions Limited

Bamboo HR

BambooHR is a complete HR suite, it contains all the functionality that a company needs to run a highly efficient HR organisation including Recruitment, Onboarding, Employee Management, Learning and Performance management, Succession and Compensation, Workforce Management, Time Clock and shift scheduling, BambooHR is incredibly flexible and offers cost effective capability.

Features

  • Work the Way You Want
  • Get running quickly and stay ahead of your competitors
  • Manage your teams skills to make they are utilised propoerly
  • BambooHR will increase retention and deliver succession plans
  • Realtime reporting using preconfigured adaptable Business Intelligence
  • Designed to be easy to use and learn
  • On demand solution delivered as software as a service
  • Manage by exception helps ensure you don't miss something important
  • Key Performance Indicators and Dashboard Management
  • Integrated to SAP ByDesign (BYD) NetSuite and other cloud solutions

Benefits

  • Take advantage of seamless integrations to Business ByDesign and Netsuite
  • Peace of mind easily adapt when your business changes
  • Work the Way You Want
  • Keeping business on the right track with accurate information
  • Manage by exception ensuring you don't miss something important
  • Manage proactively and keep executives abreast of operational performance
  • Guaranteed compliance all regulations
  • Improve reconciliation and reporting by using one document principle bydesign
  • Increase team utilisation by using comprehensive skills management features
  • Plan with confidence by know the availability of you team

Pricing

£4 per user per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 6 6 8 2 7 4 9 1 5 3 2 2 9 2

Contact

Orchard House Solutions Limited

Phil Kirkham

07966975061

phil@orchardhouse.solutions

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to The solution is fully integrated to SAP Business ByDesign (BYD) and NetSuite.
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Access is through an internet browser
  • Mobile solutions are included and downloaded from relevant Appstores
  • Microsoft Office integration is included within annual subscription fee
  • Support and Maintenance included within annual subscription fee
  • Full documented API included within annual subscription fee
  • Security, privacy and compliance included
  • Upgrades delivered quarterly in downtime on a Sunday morning
  • Legal and fiscal compliance guaranteed including GDPR
  • Integrated to SAP Cloud Analytics, Business ByDesign and Netsuite
  • Online Training included in annual subscription fee

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Standard support is delivered within the standard annual subscription agreement. Orchard House Solutions is able to deliver a configured support arrangement to meet the organisations requirements. Support is delivered standard UK Time 07:30 through 19:30.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AAA
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Orchard House Solutions Customer Success Service was conceived as a solution to support our customers needs to ensure successful stress free usage of Business ByDesign, as well as make sure service availability remains at a level where a return on Investment, data quality and adoption remain high. For customers interested in a more personalised engagement, Customer Success keeps you running at peak performance and gives you more time to strategise for innovation.

The Customer Success team is at the centre of the Orchard House Solutions services; each member of our team is paired with a Mentor to help them resolve trickier problems faster.

Customer Success Service costs an additional 20% of the subscription fee with a minimum fee of £10K.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started BambooHR is a self-documenting solution with extensive in-built help, community forums, blogs, wiki entries, BambooHR YouTube channel for guidance videos, as well as online user guides and administrator guides.

The Help section within BambooHR is also customisable, meaning that a company can add in their own documents and content, including videos.

This is of particular use when it comes to on-boarding of new staff; not only can users add their own notes for specific sections, but authorised users could add specific content, such as a job description/duties, or even a "How to Video" for specific roles and functions within that role.

A typical implementation will not require additional user documentation, but will include on-site "train the trainer" sessions to key users who co-ordinate and delivery training to the user base. However, at customer request training can be provided to end users and additional documentation can be provided.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data held within BambooHR may be exported by:

* Mass Data Maintenance functionality
* Open APIs that are standards-based Web Services
* Reporting, dashboards and analytics
* Excel from all results lists, where permissions allow this

BambooHR has a native link with MS Excel in order to utilise the power of that solution - so any report that can be created, against any of the data in the solution, can then easily be passed into MS Excel.
End-of-contract process As a SaaS based offering, BambooHR provides full technical support and maintenance of the systems within their data centres. This includes all upgrades (performed on a quarterly cycle), bug fixes etc.
An exit plan will be determined on a case by case basis, with steps and charges discussed and mutually agreed.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The HTML5 UI delivers the same functionality look and feel across any browser.

Mobile Apps of SAP Business ByDesign are role-based apps . These mobile apps ensure that your managers, salespeople, project staff and time writers always can work, enter their data and perform important tasks.

The Mobile Apps are available for the following devices: iPhone, iPad, and Android devices.
Service interface Yes
Description of service interface As part of the standard UI it's possible to register a service request.
Accessibility standards WCAG 2.1 A
Accessibility testing Definition tests etc
API Yes
What users can and can't do using the API BambooHR currently provides integration scenarios with multiple Web Service API's to enable the standard integration of on-premise, cloud-based, and third-party solutions.

Sandbox testing is via the customer's test tenant provision, included as standard in the customer agreement with SAP.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation User interface can be corporately branded by an administrator. Role-based authorisations determine the screen layouts, views and access for each user, as defined by an administrator. Fields, screens, components and objects can be extended (standard)and created (bespoke) by a developer using the software development kit (SDK) based on Visual Studio shell. New fields can be created, existing fields can be relabelled and hidden by an administrator or authorised key user. Administrators and/or key user can create data sources, reports, report views and selections based on standard and bespoke business objects.

An administrator or a developer can create and amend PDF output documents. User interface can be personalised by end users, such as resizing and reordering results columns, saving search queries and setting these as the default query for a particular view. End users may add additional fields to results lists and so on through personalisation, where the fields have been made available by an administrator.

Scaling

Scaling
Independence of resources Combined with virtualisation, decoupling hardware from the operating system and applications, multi-tenancy occurs when many customers are served on one instance. Virtual machines (VMs) share the hardware environment, and one system can accommodate more than 100 tenants.

Using adaptive computing, virtual machines are not shut down to be rescaled or updated, and changes can be made while they are running applications, with minimal downtimes. To enable this, a new VM is prepared and the application is simply “moved” to the new VM. Moving and rescaling VMs dynamically enables resource independence from the demands of other customers using the same service.

Analytics

Analytics
Service usage metrics Yes
Metrics types Service usage metrics are as follows:
* User Subscriptions: Current month and last 6 months
* User Interactions by Day
* User Interactions by Hour
* User Login by IP Address and Performance
* Usage by Screen
* Screen Usage Trend
* Screen Adoption By User
* User Logon Activity
* API Usage Statistics
* SOAP API Usage Statistics
* OData API Usage Statistics
* System Availability: Average Availability by month
* System Availability: Downtime Details (instances)
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold SAP SE

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export data from the solution in a number of ways:

* All results lists in the solution enable the export of the results to XLSX format, where the user authorisations permit this action
* Key business objects such as customers/accounts and opportunities provide the ability to export a summary to PDF format
* Business analytics enable flexible reporting that can be exported to CSV or XML format, or printed (including to file)
* Administrators can export data sets using the in-built migration tools, to XML format
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Webservice (JSON, SOAP, REST)
  • XML
  • XLSX
Data import formats
  • CSV
  • Other
Other data import formats XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability System availability SLA is 99.5% system availability during each calendar month for production versions.

Credits are made available 2% of the Monthly Subscription Fees for each 1% below 99.5% System Availability
Approach to resilience SAP data centres have the following features to ensure continuity of service:
* Redundant additional power network in case of power outage
* Backup batteries and generators
* Redundant additional coolant systems in case of coolant system failure
* Redundant additional internet connection to guarantee connectivity
* Data stored in backup location to save-guard against natural disasters and malicious attacks
Outage reporting Where there is a service outage, all affected customers will receive email updates from SAP to their nominated IT representative for each of their affected systems.

Details included are the system affected, the date/time of the incident start and when it was resolved, a description of the original issue, details of the root cause, problem resolution and corrective action being taken to prevent repeat occurrences.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Single sign-on (SSO) is a property of access control of multiple related, yet independent, software systems. With this property, a user logs in with a single ID and password to gain access to any of several related systems.
Access restrictions in management interfaces and support channels SAP has been audited according to the highest standards – SAS70
and ISAE3402(ISO27001) and holds the relevant accreditations.
All datacentres are manned 24×7, 365 days a year.

A biometrics security system restricts access to authorised personnel, and the datacentres are partitioned so authorised personnel can access only their designated areas.

In the datacentres, business data is stored securely. Users who want to access the business data must authenticate themselves, and their identity has to be verified using identity and access management (IAM).
Access restriction testing frequency At least once a year
Management access authentication
  • Username or password
  • Other
Description of management access authentication SAP has been audited according to the highest standards – SAS70
and ISAE3402(ISO27001) and holds the relevant accreditations.
All datacentres are manned 24×7, 365 days a year.

A biometrics security system restricts access to authorised personnel, and the datacentres are partitioned so authorised personnel can access only their designated areas.

In the datacentres, business data is stored securely. Users who want to access the business data must authenticate themselves, and their identity has to be verified using identity and access management (IAM).

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes All SAP security policies are strictly aligned to ISO27001 Standards.

Orchard House Solutions Consultants access our BYD customers' systems via secure https connections that require a unique user ID and password.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We align our change management processes to the customer's requirements.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability checks are made constantly and any issues that are identified are eliminated immediately with the greatest priority.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach SAP Data Centre have a Network Operations centre which continuously monitor their networks and communication lines. SAP has constant monitoring running millions of tests per month.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach SAP and OHS both align to ITIL incident management processes.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £4 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Free 7-day trial of BambooHR where OHS will provide you with a first-hand look at:
The simple and intuitive interface
Capabilities including finance, sales and project management
Role-based views to experience the solution as a CEO or CFO
Easy workflows designed to connect every function of your business

Service documents

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