Montvieux

Montvieux Machine Intelligence - Social Media

Cloud hosted service offering advanced anticipatory analysis and dashboard, drawing upon machine learning and novel visualisation techniques. The service includes techniques providing a rich interface for showing early warning of emerging events within social media and other available data in real time.

Features

  • High performance open, modular, scalable processing architecture
  • Flexible deployment options (cloud hosted or within client infrastructure)
  • Machine Intelligence through Deep Learning and Machine Learning
  • Next generation stream processing and streaming analytics
  • Search
  • Configurable browser based Dashboards
  • Flexible deployment options (cloud hosted or within client infrastructure)
  • Fusion of multiple data sources

Benefits

  • Anticipatory Analytics
  • Data led topic detection
  • User ranking and filtering of topics
  • Fusion of multiple data sources
  • Exploitation of the latest open source innovations
  • Reduction on cost versus traditional architectures

Pricing

£357 per person per month

  • Free trial available

Service documents

G-Cloud 9

166468221629563

Montvieux

Peter Webb

01684273832

peter.webb@montvieux.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints N/A
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Normal Business Hours cover Monday to Friday over the hours of 09:00 - 17:00

Between 2 hrs and 7 hrs depending upon the Fault Level
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Normal Business Hours cover Monday to Friday over the hours of 09:00 - 17:00
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Introductory onsite training and user guides
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data migration is an option
End-of-contract process The service will be off boarded ensuring that customer data held within the service is securely cleared. Customers may optionally request a copy of this data. Data requests are chargeable.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 AAA
Accessibility testing None
API No
Customisation available Yes
Description of customisation Fully customisable service which can be tailored to meet specific deployment requirements

Scaling

Scaling
Independence of resources The service can be elastically scaled dependant upon User requirements.

Analytics

Analytics
Service usage metrics Yes
Metrics types This service offering includes the provision of service refinement, reference infrastructure, updates/upgrade to maintain the core service, Help Desk, Fault Resolution, monitoring of services, usage statistics and service review meetings.
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach An intuitive data export process is provided
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats Various depending upon content
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Various depending upon content

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Monthly Uptime Percentage of at least 99% during Normal Business Hours
Approach to resilience Available upon request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels All management interfaces are only accessible via username and password protected IPSEC VPNs.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes Available upon request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Version control is applied to all software components, documentation and processes for configuration and change management processes.

All changes are assessed against design documentation and threat intelligence to identify potential security impacts.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Potential threats are identified from a range of threat intelligence sources including CVE advisories and other leading sources.

Patches are automatically applied to services.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Automated monitoring tools are used to provide a high availability and high performance. Proactive monitoring is used to alert when key metrics exceed defined threshold. Audit logging and intrusion detection is provided for the core service.

Potential compromises are assessed for criticallity and resolved in line with fault resolution procedures.

Incidents are resolved in line with the Fault Resolution levels detailed within the Service Definition Document.
Incident management type Supplier-defined controls
Incident management approach Incident management processes follow industry standard best practice for capturing and managing events.
Users are able to report incidents via the service Helpdesk.
Incident reports are provided via monthly service reports and service tickets for individual items.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £357 per person per month
Discount for educational organisations No
Free trial available Yes
Description of free trial A limited trial service may be offered for a reduced fee

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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