Enterprise Reporting Cloud Service (RCS)
PPM solutions contain lots of high value data for decision making, getting access to it for reporting is sometimes difficult. Our PPM professionals developed a reporting platform that collects data into the Data Lake using our integration platform, before optimizing it in the data warehouse for your chosen reporting tool.
Features
- Reporting as a Service (RaaS) – including support paid monthly
- Tried and tested data reporting tool processes
- Many Out of the Box (OOTB) reports
- Optimised for Power BI, Tableau, ArcGis to name a few
- Opportunity for data cleaning/ augmentation during integration using ICS
- Low risk, high speed reporting – fully supported
- One single monthly fee, you own & control the data
- A simple non-propriety solution
- Up and running is 2 weeks
Benefits
- Significantly reduced reporting risk from multiple supplier applications
- You focus running the business – we report it
- Benefit from our technical knowledge of portfolio/programme/project solutions
- Low cost, high availability, highly optimised data for reporting
- Use your organisation’s reporting tool not vendors in-application tools
- Leverage our integration cloud services to populate Data Lake
- Consistent, documented, auditable reporting process ensures governance/data compliance
Pricing
£3,965.00 to £12,688.00 a unit a month
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
1 6 5 7 8 2 6 9 7 9 8 7 3 3 5
Contact
HYDE PARK SOLUTIONS LIMITED
Hyde Park Solutions Sales Team
Telephone: 0203 174 0070
Email: sales@hydeparksolutions.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- Periodic maintenance windows typically occur during weekends are published in advance
- System requirements
- No specific
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- This will be dependent upon the 'Severity' of any issue raised. Will use reasonable efforts to respond to Severity 1 service requests within fifteen (15) minutes. We work UK business hours 9 to 5, Monday to Friday.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Hyde Park Solutions (HPS) has three support types: 1. Service Management (SM) – provision of the support service and support manager, support environment and support ticketing application. 2. Maintenance Service (MS) – provision of an ITIL process to support both technical and business related solutions. 3. Development Service (DS) – provision of resources to enable changes and ongoing development of your implementation, both from a technical and from a configuration, business process perspective.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- HPS can provide training and user documentation via G-Cloud Support offerings.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Not applicable. This is an reporting service and no data is stored within the service. Your reporting specifications are your property.
- End-of-contract process
- For an agreed additional cost, we will work with you to transfer our service to an incoming vendor.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- Yes
- Description of service interface
- Standard web service interface is used by HPS's reporting specialists
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- None
- API
- No
- Customisation available
- Yes
- Description of customisation
-
The RCS provides organisational project data in an optimised format for users to write reports on. New data sources can be incorporated in the RCS data warehouse using the HPS Integration Cloud Service (ICS) environment.
The configuration of our service is done through a web browser. As this is a technical integration product, suitably technically competent users or HPS's certified professionals would be the preferred users.
Scaling
- Independence of resources
- The solution is provided on fully scalable platform and infrastructure. The deployment is sized and architected such that the system will provide a responsive end user experience to all of the proposed users of the system.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- This is a reporting service which moves and optimises data from within your data lake to a centralised data warehouse. Both the data warehouse and the data within it are the purchasers property.
- Data export formats
- Other
- Other data export formats
- As many as defined by the user
- Data import formats
- Other
- Other data import formats
- As many as defined by the user
Data-in-transit protection
- Data protection between buyer and supplier networks
- IPsec or TLS VPN gateway
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Support for the service includes HPS standard SLAs which can be negotiated with the customer to meet their requirements. The management of breaches to these SLAs will also be by agreement during contract negotiations.
- Approach to resilience
- The services is deployed on Microsoft Azure in resilient computing facilities with resilient infrastructure, redundant network connections, and power at each hosting facility.
- Outage reporting
- Any outages are initially reported to your designated contacts via email.
Identity and authentication
- User authentication needed
- No
- Access restrictions in management interfaces and support channels
- This is a reporting service and users do not log into it.
- Access restriction testing frequency
- Less than once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- You control when users can access audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 23/03/2020
- What the ISO/IEC 27001 doesn’t cover
- Certification covers all aspects of the HPS’s operations, in all office locations. The only aspects out of scope relate to items 11.1.5 and 11.1.6 of the Statement of Applicability as the company does not currently have any premises where these are applicable.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- SSAE16 SOC 3 Type I/II
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- The HPS Information Security Manual (available on request) sets out in detail all policies and processes within the scope of the company’s ISO27001 certification
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- HPS is an ISO9001 & ISO27001 certified company and has full internal configuration and change management processes available to view on request.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- HPS conducts regular internal and external audits of its IT operations, including periodic penetration tests of the company’s own infrastructure in line with ISO 27001 requirements.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- HPS is audited annually by external auditors as part of its Cyber Essentials Plus and ISO 27001 certifications. In addition, it undertakes regular analysis of dark web databases for evidence of compromised credentials, scanning of all content linked to emails to prevent phishing attacks, and enforces MFA on all connections to the company network from outside company premises.
- Incident management type
- Supplier-defined controls
- Incident management approach
- The HPS incident management process complies with ISO27001 and GDPR. Further details are available on request.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £3,965.00 to £12,688.00 a unit a month
- Discount for educational organisations
- No
- Free trial available
- No