HYDE PARK SOLUTIONS LIMITED

Enterprise Reporting Cloud Service (RCS)

PPM solutions contain lots of high value data for decision making, getting access to it for reporting is sometimes difficult. Our PPM professionals developed a reporting platform that collects data into the Data Lake using our integration platform, before optimizing it in the data warehouse for your chosen reporting tool.

Features

  • Reporting as a Service (RaaS) – including support paid monthly
  • Tried and tested data reporting tool processes
  • Many Out of the Box (OOTB) reports
  • Optimised for Power BI, Tableau, ArcGis to name a few
  • Opportunity for data cleaning/ augmentation during integration using ICS
  • Low risk, high speed reporting – fully supported
  • One single monthly fee, you own & control the data
  • A simple non-propriety solution
  • Up and running is 2 weeks

Benefits

  • Significantly reduced reporting risk from multiple supplier applications
  • You focus running the business – we report it
  • Benefit from our technical knowledge of portfolio/programme/project solutions
  • Low cost, high availability, highly optimised data for reporting
  • Use your organisation’s reporting tool not vendors in-application tools
  • Leverage our integration cloud services to populate Data Lake
  • Consistent, documented, auditable reporting process ensures governance/data compliance

Pricing

£3,965.00 to £12,688.00 a unit a month

Service documents

Framework

G-Cloud 12

Service ID

1 6 5 7 8 2 6 9 7 9 8 7 3 3 5

Contact

HYDE PARK SOLUTIONS LIMITED Hyde Park Solutions Sales Team
Telephone: 0203 174 0070
Email: sales@hydeparksolutions.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Periodic maintenance windows typically occur during weekends are published in advance
System requirements
No specific

User support

Email or online ticketing support
Email or online ticketing
Support response times
This will be dependent upon the 'Severity' of any issue raised. Will use reasonable efforts to respond to Severity 1 service requests within fifteen (15) minutes. We work UK business hours 9 to 5, Monday to Friday.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Hyde Park Solutions (HPS) has three support types: 1. Service Management (SM) – provision of the support service and support manager, support environment and support ticketing application. 2. Maintenance Service (MS) – provision of an ITIL process to support both technical and business related solutions. 3. Development Service (DS) – provision of resources to enable changes and ongoing development of your implementation, both from a technical and from a configuration, business process perspective.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
HPS can provide training and user documentation via G-Cloud Support offerings.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Not applicable. This is an reporting service and no data is stored within the service. Your reporting specifications are your property.
End-of-contract process
For an agreed additional cost, we will work with you to transfer our service to an incoming vendor.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Standard web service interface is used by HPS's reporting specialists
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
None
API
No
Customisation available
Yes
Description of customisation
The RCS provides organisational project data in an optimised format for users to write reports on. New data sources can be incorporated in the RCS data warehouse using the HPS Integration Cloud Service (ICS) environment.
The configuration of our service is done through a web browser. As this is a technical integration product, suitably technically competent users or HPS's certified professionals would be the preferred users.

Scaling

Independence of resources
The solution is provided on fully scalable platform and infrastructure. The deployment is sized and architected such that the system will provide a responsive end user experience to all of the proposed users of the system.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
This is a reporting service which moves and optimises data from within your data lake to a centralised data warehouse. Both the data warehouse and the data within it are the purchasers property.
Data export formats
Other
Other data export formats
As many as defined by the user
Data import formats
Other
Other data import formats
As many as defined by the user

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Support for the service includes HPS standard SLAs which can be negotiated with the customer to meet their requirements. The management of breaches to these SLAs will also be by agreement during contract negotiations.
Approach to resilience
The services is deployed on Microsoft Azure in resilient computing facilities with resilient infrastructure, redundant network connections, and power at each hosting facility.
Outage reporting
Any outages are initially reported to your designated contacts via email.

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
This is a reporting service and users do not log into it.
Access restriction testing frequency
Less than once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
23/03/2020
What the ISO/IEC 27001 doesn’t cover
Certification covers all aspects of the HPS’s operations, in all office locations. The only aspects out of scope relate to items 11.1.5 and 11.1.6 of the Statement of Applicability as the company does not currently have any premises where these are applicable.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
SSAE16 SOC 3 Type I/II

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The HPS Information Security Manual (available on request) sets out in detail all policies and processes within the scope of the company’s ISO27001 certification

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
HPS is an ISO9001 & ISO27001 certified company and has full internal configuration and change management processes available to view on request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
HPS conducts regular internal and external audits of its IT operations, including periodic penetration tests of the company’s own infrastructure in line with ISO 27001 requirements.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
HPS is audited annually by external auditors as part of its Cyber Essentials Plus and ISO 27001 certifications. In addition, it undertakes regular analysis of dark web databases for evidence of compromised credentials, scanning of all content linked to emails to prevent phishing attacks, and enforces MFA on all connections to the company network from outside company premises.
Incident management type
Supplier-defined controls
Incident management approach
The HPS incident management process complies with ISO27001 and GDPR. Further details are available on request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£3,965.00 to £12,688.00 a unit a month
Discount for educational organisations
No
Free trial available
No

Service documents