BetterGov

BetterGov Social Care Cloud Services

Our specialist Social Care Cloud services include; Servelec Mosaic & Frameworki; Liquidlogic Protocol (LCS / LAS) & ContrOCC; Northgate SWIFT, AIS, CCM and Eclipse / PFC including OLM CareFirst; Careworks Raise and Care Director; TTP SystmOne and Azeus. We are ISO9001 Certified with Prince2, MSP, ITIL and ITQSB Qualified staff.

Features

  • Social Care Systems - Servelec Corelogic Frameworki, Mosaic, Abacus
  • Social Care Systems - Liquidlogic Protocol and ContrOCC
  • Migration - Frameworki, RAISE, CareDirector, CareFirst, Swift
  • Corporate Financials - Agresso, e5, JD Edwards & In-House Systems
  • Business/Web Intelligence - SSRS, Business Objects, Infoview
  • Business/Web Intelligence - Power BI, BI/Query, Corius
  • Microsoft Specialists - Office Suite, MSProject, MSVisio, SharePoint
  • Health Integration - N3, HSCN, MACS, CP-IS, Quicksilva, SmartCard Technologies
  • Mobile Apps & Digital Platforms & Transformation
  • Models include SWOT, SMART, RACI, MOSCOW, MVP and Six Sigma

Benefits

  • Provides Market Leading Expertise
  • Delivers Resource Days only When Required (On-Off Resourcing Model)
  • Reduces Implementation Risk, both Time and Budget
  • Identifies and Drives Savings to Maximise Return on Investment
  • Limits Onboarding Time, Allowing Immediate Project Start With Experienced Resources
  • Drives Implementation Programmes Forward With Informed Decision Making
  • Maintains Scope and Focus on Key Deliverables
  • Provides Continuity in Programme Delivery and Post Go-Live Support

Pricing

£250 per unit per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

1 6 5 5 4 5 1 4 9 6 5 4 8 0 4

Contact

BetterGov

Marc Cohen

0203 289 4203

marc@bettergov.co.uk

Planning

Planning service
Yes
How the planning service works
BetterGov employs our "pick and mix" approach to the implementation of cloud hosting and software services. We believe the best approach to planning and deployment is to build upon resource already available within your organisation. We provide a host of planning services including; Project and Programme Management, Business Analysis and Solution Design.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
BetterGov training repository and specialist resources support both small and large scale cloud software and hosting services. Our trainers are very adaptable but specialise in social care business process and financials as well as reporting training. Basic computer skills and MS Office suit to support front line user system familiarisation can be included to ensure 360 degree understanding and promote end-user confidence.
Training is tied to specific services
Yes
Services the training service works with
  • Social Care Systems - Servelec HSC Frameworki, Mosaic
  • Social Care Systems - Servelec HSC Tribal & Abacus
  • Social Care Systems - Liquidlogic Protocol and ContrOCC
  • Social Care Systems - Careworks RAISE and CareDirector
  • Social Care Systems - OLM CareFirst
  • Social Care Systems - Northgate Swift
  • Corporate Financials - Agresso, e5, JD Edwards & In-House Systems
  • Business/Web Intelligence Tools including Business Objects and Infoview
  • Microsoft Office Suite

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
BetterGov has dedicated technical migration resources who can advise and/or manage transition to cloud services from legacy systems and infrastructure.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
BetterGov quality assurance services audit infrastructure and software business processes to ensure configuration and build is both fit-for-purpose and scalable. Provision and management of 3rd party performance testing tools can be agreed and deployed to ensure infrastructure can support both current and future demands.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Support is provided on-site or over the phone.

Service scope

Service constraints
Not Applicable.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 working day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Telephone support is provided as standard. On-site support is also available.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£250 per unit per day
Discount for educational organisations
Yes

Service documents

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