BT Video Bridging

The BT Video Bridging service provides a scheduled, cloud-based video bridging service. The service supports most video-capable devices (traditional video rooms, Skype For Business applications, Browser), over a broad range of networks. Conferences are scheduled as either Self-service or Assisted. The latter includes in-conference support.


  • BT Engage Meeting Manager scheduling portal
  • Outlook and smart device scheduling
  • High definition standards based bridging
  • Support for Video rooms, Browsers, Skype for Business
  • Wide variety of devices, clients, rooms and telepresence systems supported
  • Speed Matching
  • Self Service and Producer Assisted events
  • Predictable pricing and self-service tools
  • On-line reporting
  • Variable end user access permissions


  • Interoperability and Unified Communications
  • Business to business unified video conferencing
  • End-to-end BT managed
  • Simple and Easy to use
  • Endpoint Management
  • Infrastructure Management


£0.16 to £0.51 per device per minute

Service documents

G-Cloud 11



Neil Harmes

0800 3288077

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Multi-codec devices from Poly (RPX, ISX) are not supported.
System requirements
  • H.264-AVC (Baseline Profile), H.264-SVC, H.263+, or H.263++ video compression
  • SIP, H.323 or H.320 signaling
  • H.239, BFCP for content sharing
  • Microsoft’s RTV for media, RDP content sharing
  • IE11, Safari 11.1+, Chrome v73+, Firefox v59.0.2+.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24 hours, 7 days a week
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels In-conference support is provided by a real-time service desk. Issues that cannot be resolved in-conference will be investigated while conferences are not in progress
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User Guides are available standard; Adoption services can be purchased for a fee.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction BT deletes their use information per the BT information policy
End-of-contract process Users are no longer permitted to schedule meetings

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Content Sharing from mobile devices (iOS and Android) is not supported . Mobile devices can receive content sharing from other sources
Accessibility standards None or don’t know
Description of accessibility Engage Web portal provides access to scheduling, reporting, ticketing and user administration
Accessibility testing N/a
What users can and can't do using the API The available API is used for by programmers to facilitate integration with alternate Scheduling tools (e.g. Condeco)
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Company-level settings customize the default settings for features, and branding of the scheduling portal
Administrators may customize the scheduling and conference options that are made available to users, and the permission levels of users.
Users may customize the layout delivered in a particular meeting


Independence of resources This is not something that is guaranteed; BT does make every effort to ensure sufficient capacity exists to support customer demand.


Service usage metrics Yes
Metrics types BT provides 130+ standard reports that cover all aspects of the service including:
a) Conference Activity
b) Customer Invoice
c) Ticket reporting
d) Video Quality reporting
e) Site information reporting
f) User reporting
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations Other locations
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach 130+ standard reports can be exported to CSV format. The reports include all user information.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Video Bridging is not a guaranteed service but platform availability typically exceeds 99.5%
Approach to resilience Internal DR contingency
Outage reporting If an event is deemed to be customer affecting, the issue is communicated via service manager

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Credentials to access online management portals are issued to authorised users in consumer organisation and control of those credentials is responsibility of that consumer organisation. Users calling the helpdesk need to provide authentication and passcodes are only issued to the registered email address.
Access restriction testing frequency Less than once a year
Management access authentication Limited access network (for example PSN)

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification NCC Group
PCI DSS accreditation date 31/03/2019
What the PCI DSS doesn’t cover Only credit card processing system in scope of PCI, everything else out of scope
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Internal practices conform to ISO/IEC 27001
Information security policies and processes ISO/IEC 27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach A formal change control process is documented and followed, with security a member of the Change Approval Board to monitor security impact of changes
Vulnerability management type Supplier-defined controls
Vulnerability management approach "Protect BT" mandates received and implemented. BT Collaborate tracks vulnerabilities for components used in service, risk assesses impact and deploys as required through Change Control Process. The Change Control Process includes a process for emergency patching.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Logs generated by devices are collected by a Splunk engine and fed to Arcsight SIEM, suspicious events are notified to dashboard and investigated by operations team.
Incident management type Supplier-defined controls
Incident management approach Normal incident management process is followed, but if event is deemed security event the BT Security team are engaged.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0.16 to £0.51 per device per minute
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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