GAMMA NETWORK SOLUTIONS LIMITED

Gamma video, audio and web conferencing service powered by LoopUp

Gamma's service powered by LoopUp is a SaaS-based premium remote online meeting solution for secure video, audio and web conferencing. Schedule/join conference calls, share screens and add video via an intuitive interface.

Features

  • Fully integrated video, audio and web conferencing and collaboration
  • Available for online meetings of up to 150 participants
  • One-click to join meetings, share screens and add video
  • Audio carried over tier-1managed networks. Never over the public internet
  • Full control and visibility: see who’s on, add/remove guests
  • Receive an alert when your first guest joins conference call
  • Review meeting history, assign billing codes and download call recordings
  • Integration with SSO solutions and Outlook
  • Mobile apps for iOS and Android
  • International dial-in and dial-out access available

Benefits

  • Simple to use and no training necessary
  • No downloads required for guests to join audio/video conference
  • Powerful collaboration features – one click screen-sharing and video-conferencing
  • Audio carried over regular phone lines for increased reliability
  • Full visibility of all guests for added security on calls
  • Enterprise grade security - ISO/IEC 27001 certified. All data encrypted
  • Quick and easy to deploy with simple user provisioning
  • Support - Dedicated account management and global 24x365 support
  • Transparent billing, no hidden fees and PAYG or licence-based pricing
  • Offers a simple, reliable and more productive meeting experience

Pricing

£0.03 a unit a minute

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gamma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 6 4 3 4 2 5 8 7 6 6 8 1 4 3

Contact

GAMMA NETWORK SOLUTIONS LIMITED Public Sector Sales Team
Telephone: 0333 043 7330
Email: gcloud@gamma.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is provided within SLA timelines based on the nature of the issue.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Dedicated technical account manager for day-to-day support and Customer Success team available 24 x 7 x 365. No additional cost
Support available to third parties
Yes

Onboarding and offboarding

Getting started
New user receives email from LoopUp to activate account and set a password. Onsite or online introduction sessions offered to new users. User documentation available on request. Ongoing training available on individual or group basis
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Upon termination all relevant user data is available on request.
End-of-contract process
If a fixed term exists a rolling monthly contract will apply. Upon termination of contract no further usage charges will be incurred.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
LoopUp audio conferencing functionality is the same across desktop and mobile devices. Screen sharing can only be initiated from desktop but can be viewed from mobile.
Service interface
Yes
Description of service interface
Our intuitive interface works on any device and puts you in control and lets you set the pace of your meeting. * Always know who's on and who's talking. * Add additional context with LinkedIn profiles. * Easily add late joiners and mute background noise.
Accessibility standards
None or don’t know
Description of accessibility
Accessibility is dependent on device used
Accessibility testing
None
API
No
Customisation available
No

Scaling

Independence of resources
Capacity is maintained at a level to support peak traffic at a ‘3-month ahead’ forecast level with no service degradation during single element or carrier network failures. This also provides headroom to support extraordinary events. LoopUp uses a capacity management process based on actual peak utilization and a rolling 12 month forecast. Capacity is added 90 days in advance of forecast demand. Interim upgrades can be implemented to support requirements outside of the forecast. LoopUp has developed a modular architecture that not only ensures regular capacity upgrades are executed seamlessly, but allows significant un-forecasted demand to be accommodated.

Analytics

Service usage metrics
Yes
Metrics types
LoopUp provides the following in monthly invoice files: - Call date - Call time - Connection method - Call location - Billing code - Call duration - Call cost - User ID - User email - Office location
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
LoopUp

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Any call recordings made on LoopUp can be downloaded from the user web portal.
Data export formats
Other
Other data export formats
  • Mp3
  • Mp4
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
LoopUp shall use commercially reasonable efforts to provide an availability of 99.95%, calculated as follows: (T – U) /T x 100%, where T = total minutes within a given calendar quarter which, for the purposes of this SLA, are deemed to be constant at 43,800 per month. U = The aggregate duration in minutes when the services are “Unavailable” calendar quarter, where Unavailable means: -A P1 issue due to a problem caused by an act or omission of LoopUp and expressly excludes any period where the services are not available due to: suspension or termination of the services in accordance with our agreement with the customer; Force Majeure; Scheduled Maintenance; any act or omission of the customer, its officers, employees, or contractors or any person that the customer allows to use the services, including use of the customer’s or a third party’s equipment, software or other technology; any use in breach of the customer’s agreement with LoopUp; user error; unauthorised access by third parties; or otherwise not in LoopUp’s reasonable control; -Is measured from the time the Customer reports the problem to LoopUp’s Customer Success team to the time that the service is restored.
Approach to resilience
Available on request
Outage reporting
Account administrators and users informed via email

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Individually assigned account administrator with access to all users and account information. Administrators able to manage user base and create/terminate accounts.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
22/03/2016
What the ISO/IEC 27001 doesn’t cover
Secure delivery areas (not applicable)
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Self-certified
PCI DSS accreditation date
N/A
What the PCI DSS doesn’t cover
We have completed SAQ A only
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Information security training is provided to all appropriate staff. All security incidents, actual or suspected, are reported and investigated. The implementation of the policy is achieved through the application of mandatory standards, supported by additional controls, where appropriate. The LoopUp ISMS covers operational and technical measures to safeguard Information and ensure Information security in all areas: Physical, environmental, network and data security. LoopUp’s infrastructure is located in state of the art data-centers in Chicago, London , Hong Kong and Sydney . LoopUp has created a highly resilient and secure environment in which to host our equipment: Sophisticated environmental control systems maintain temperature and humidity at optimal levels. Power is provided from diverse parts of the electricity supply system, protected by a fully redundant UPS infrastructure, with generator backup. Highly restricted access to LoopUp’s infrastructure is maintained by: placing all key elements behind industry standard firewalls, using access lists to limit access to all network elements to specific source IP addresses, allowing network element access to a limited number of appropriate users, via individual usernames and passwords. Full policy document available on request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All product changes shall be managed and executed according to a formal change control process as set out in this policy. The control process will ensure that proposed product changes are reviewed, authorized, tested, implemented, and released in an appropriate and controlled manner; and that the status of each product change is monitored and documented as appropriate.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
LoopUp applies risk assessment criteria to vulnerabilities relevant to information security in accordance with ISO27001. Certified policy documents are available on request. Security patches to known threats are deployed within hours or days depending on the risk. Vulnerabilities are identified during the development process or are identified by third party contractors.
Protective monitoring type
Undisclosed
Protective monitoring approach
LoopUp applies risk assessment criteria to vulnerabilities relevant to information security in accordance with ISO27001. Certified policy documents are available on request. Security patches to known threats are deployed within hours or days depending on the risk. Our information security management team (ISMT) reports and responds to incidents immediately.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
All Personnel have received training in Information Security and that, in the first instance, all known or suspected Events and Incidents, including suspected Information Security weaknesses, are promptly reported to their line managers and to the ISMT.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.03 a unit a minute
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gamma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.