Dynniq UK Ltd

Dynniq's Traffic Management System incorporating SCOOT (TMS)

Dynniq’s Traffic Management System incorporating SCOOT is a proven Urban Traffic Management and Control solution, providing powerful tools for the modern road network operator to implement optimum control strategies. Supports a mixed approach to signal control; fixed time UTC/SAPS, SCOOT MOVA for efficient network performance, reduced congestion, improved air quality.

Features

  • A highly effective, established, fully adaptive control system
  • Enables coordination, control and monitoring of signalised traffic intersections
  • Intuitive access to a full suite of management tools
  • Secure remote access via a standard web browser
  • All IP based communications to connect over the Internet
  • Informative map-based displays for fault identification
  • System Activated Plan Selection to implement alternative signal timings
  • SAPS caters for complicated road conditions; flow, congestion, queues
  • Implements the latest published UTMC data methods
  • Green-wave and priority facilities provide immediate response

Benefits

  • Typically reduces urban traffic delays by an average of 20%
  • Easy-to-use web-based user interface
  • ‘At-a-glance’ on-street equipment status monitoring
  • Easy data entry supported by on-screen tips
  • Cascading of faults to highlight low-level field equipment problems
  • Map-based display reduces unintended equipment overrides being left active
  • Enhanced capabilities for managing congestion, bus priority and pedestrian facilities
  • Allows access to the field equipment’s own facilities
  • Congestion Supervisor runs in background searching/analysing congestion problems
  • Can encourage modal shift to more environmentally friendly journeys

Pricing

£68860 per unit per year

  • Free trial available

Service documents

G-Cloud 9

163960727660552

Dynniq UK Ltd

Barry Crick

01256 891800

info@dynniq.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements Modern web browser and internet connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Tickets can be submitted by voicemail, e-mail and web form-based incident submittal from CSRs 24 hours a day, seven days a week. Dynniq uses reasonable endeavours to process support requests, determine the source of the problem and respond to the Customer within the time periods specified in the 'Application Service Provision Agreement', according to priority.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Included in the GCloud service, Dynniq provides 24/7 monitoring of its Hosting Services, and front line technical support for Authorised Users in accordance with the priority levels below:
Level 1, critical or high priority faults will receive an urgent response to provide an operational workaround within 5 days.
Level 2, significant or serious fault with functionality may involve a temporary solution within 10 days.
Level 3, minor fault or enhancement will involve a workaround where possible within 90 days and to endeavour to incorporate it into the next practical release.
As part of the service Dynniq provides front line support for data integration tools and processes developed or maintained by the Customer in order to connect the software to the Customer's software and databases. Dynniq also provides all regularly scheduled error corrections and software updates as part of its service.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Training is provided by engineers as part of the service during installation and commissioning. Interactive training with associated training material, online user guides etc. is also provided at no additional charge.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Customer Extranet/WiKi
End-of-contract data extraction Database export provided on request.
End-of-contract process The Customer may terminate the provision of the Service by providing not less than 30 days written notice to Dynniq.
On termination of this agreement for any reason:
* all licences granted under this agreement shall immediately terminate;
* each party shall return and make no further use of any equipment, property, materials and other items (and all copies of them) belonging to the other party;
* Dynniq may destroy or otherwise dispose of any of the Customer Data in its possession unless Dynniq receives, no later than ten days after the effective date of the termination of this agreement, a written request for the delivery to the Customer of the then most recent back-up of the Customer Data.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service can be used on a PC or tablet (including touchscreen).
Accessibility standards None or don’t know
Description of accessibility None or don't know.
Accessibility testing None or don't know.
API No
Customisation available Yes
Description of customisation Add and manage users and on-street devices controlled by the system.

Scaling

Scaling
Independence of resources Virtualised servers are hosted on highly scalable hardware, supporting live migration

Analytics

Analytics
Service usage metrics Yes
Metrics types Host and service uptime; user information.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach By request to Dynniq.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Word
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network Other
Other protection within supplier network Intrusion detection system, antivirus software

Availability and resilience

Availability and resilience
Guaranteed availability If availability falls below the Uptime Service Level (as defined in the 'Application Service Provision Agreement') in a given calendar month (Service Delivery Failure), the Supplier shall credit the Customer's account by an amount calculated as the product of the total cumulative downtime (expressed as a percentage of the total possible uptime minutes in the month concerned) and the total Monthly Hosting Fee and Monthly Software Licence Fee owed for that month.
Approach to resilience Available on request.
Outage reporting Email and other notification to out of hours support team from Icinga network and system monitoring tool.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Limited to authorised personnel from approved networks.
Access restriction testing frequency At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyd's Register Quality Assurance Ltd
ISO/IEC 27001 accreditation date 21/02/2014
What the ISO/IEC 27001 doesn’t cover In accordance with Statement of Applicability.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Managing Director has overall responsibility; the Information Security and Business Continuity Manager is responsible for maintaining the policy and ensuring certification requirements are met (also the named Data Projection Officer); the HR Director is responsible for approval of information access requests and all managers and employees are responsible for ensuring the policies are adhered to at all times. Dynniq’s Information Security Management System, certified to ISO27001:2013, provides an overview of how Dynniq manages and handles confidential and sensitive information that is owned by Dynniq or processed on behalf of an interested or third party. Encompassed within the data handling policy is how to manage information (paper format or electronic format), storage of this information and also its secure transfer. All confidential/sensitive information is labelled according to sensitivity, which is outlined in the Data Handling Policy (IS019).

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Dynniq performs Configuration Services and Change Management in accordance with the agreed timetable and processes set out in in the 'Application Service Provision Agreement'.
Vulnerability management type Undisclosed
Vulnerability management approach Dynniq's vulnerability management process is in accordance with its ISO27001 certification and set out in document IS011 Information Security - IT Systems Vulnerability Testing.
Protective monitoring type Undisclosed
Protective monitoring approach Dynniq's protective monitoring processes are set out in procedure ISP001 Incident Management Procedure.
Incident management type Undisclosed
Incident management approach Dynniq's incident management process is set out in ISP001 Incident Management Procedure. Users report incidents via our incident management system which also has reporting capabilities.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £68860 per unit per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Considered on a case-by-case basis on request.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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