ToukanEyes Ltd

OpenEyes EMR Electronic Medical Records for Ophthalmology

OpenEyes provides Electronic Medical Records for Ophthalmology. Designed with Ophthalmologists from across the community: Cataract, Glaucoma, MR, AMD, VR, Emergency, Paediatrics etc. Best-of-breed anatomical diagrams and forms allow EMR management whilst delivering care. Community optometrists and hospital outcomes drive progression dashboards, surgical audit, and RCOphth NOD Cataract Audit. ISO9001 certified.


  • Record Examinations: patient history, finding, diagnosis, clinical management, and more
  • Record Operation Notes: including procedures, protocol used, agents, complication, etc.
  • Automatic Letter Correspondence Generation, Transmission to GP and Hospital EDRMS
  • Operations Listing and Scheduling
  • Medications and Prescribing
  • Virtual Clinic
  • Demographics and Clinic Lists: PAS Integration
  • Ophthalmic Device Integration: IOL Biometry, Visual Fields, Fundus Camera, OCT
  • RCOphth National Ophthalmology Database Cataract Audit
  • Structured Clinical Coded Data / Health Informatics


  • Patient records always available (no more missing paper notes)
  • All clinical information in one place
  • No duplication (no need to copy information between paper forms)
  • Dashboards provide concise view of patient condition and treatment plan
  • Data analytics, reporting, and extracts
  • Highly configurable to meet the needs of the Trust


£2500 per unit per month

  • Free trial available

Service documents


G-Cloud 11

Service ID

1 6 3 3 2 9 1 6 2 9 9 7 3 0 5


ToukanEyes Ltd

Gulfam Yunus


Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
Either local IT infrastructure or Access to the HSCN network

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Same Day response during business hours.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
We provide 3rd line level support to resolve supported software issues Typical costs are up to $2,500/month depending on requirements. We provide a technical account manager
Support available to third parties

Onboarding and offboarding

Getting started
Online training and documentation is provided with the service. Onsite f2f training at an extra fee
Service documentation
Documentation formats
End-of-contract data extraction
Full access to mysql database export facilities
End-of-contract process
Support is removed. There is no need to remove software from client servers as the product is open source

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Service interface
What users can and can't do using the API
(Patient administration) PAS APIS and connection engine for interfacing into medical devices
API documentation
API sandbox or test environment
Customisation available
Description of customisation
Workflow Customisation
reference data customisation


Independence of resources
We limit users per instance capacity.


Service usage metrics
Metrics types
Reporting types
Real-time dashboards


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Open Eyes Software

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
SQL database export
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We offer several levels of availability: - Same day service. Recover from failure within same day - One hour service. Recover from failure within one hour - High business continuity. Failover within 60 seconds
Approach to resilience
Available on request
Outage reporting
An admin dashboard email and text alerts

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Management interfaces are restricted vi HSCN and authenticated access
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
For hosting we employ a third party providor on the HSCN
Information security policies and processes
OWASP guidelines are followed

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes are assessed and approved by an independent board and presented as a controlled release
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our software undergoes DCB029 clinical certification and risk assesment. Patches are released several times per year.
Protective monitoring type
Protective monitoring approach
A combination of automated and regular manual testing helps identify potential compromises.
Responses are manage in JIRA system.
Incident response varies depending on severity and SLA's Anywhere form a few hours to a few days
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Jira process and software is produced. Regular service level reports are produced

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Connected networks
Health and Social Care Network (HSCN)


£2500 per unit per month
Discount for educational organisations
Free trial available
Description of free trial
Free demonstration service data is wiped periodically

Service documents

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