OpenEyes EMR Electronic Medical Records for Ophthalmology
OpenEyes provides Electronic Medical Records for Ophthalmology. Designed with Ophthalmologists from across the community: Cataract, Glaucoma, MR, AMD, VR, Emergency, Paediatrics etc. Best-of-breed anatomical diagrams and forms allow EMR management whilst delivering care. Community optometrists and hospital outcomes drive progression dashboards, surgical audit, and RCOphth NOD Cataract Audit. ISO9001 certified.
Features
- Record Examinations: patient history, finding, diagnosis, clinical management, and more
- Record Operation Notes: including procedures, protocol used, agents, complication, etc.
- Automatic Letter Correspondence Generation, Transmission to GP and Hospital EDRMS
- Operations Listing and Scheduling
- Medications and Prescribing
- Virtual Clinic
- Demographics and Clinic Lists: PAS Integration
- Ophthalmic Device Integration: IOL Biometry, Visual Fields, Fundus Camera, OCT
- RCOphth National Ophthalmology Database Cataract Audit
- Structured Clinical Coded Data / Health Informatics
Benefits
- Patient records always available (no more missing paper notes)
- All clinical information in one place
- No duplication (no need to copy information between paper forms)
- Dashboards provide concise view of patient condition and treatment plan
- Data analytics, reporting, and extracts
- Highly configurable to meet the needs of the Trust
Pricing
£2,500 a unit a month
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
1 6 3 3 2 9 1 6 2 9 9 7 3 0 5
Contact
ToukanEyes Ltd
Gulfam Yunus
Telephone: 02080578877
Email: gulfam@toukanlabs.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No
- System requirements
- Either local IT infrastructure or Access to the HSCN network
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Same Day response during business hours.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- We provide 3rd line level support to resolve supported software issues Typical costs are up to $2,500/month depending on requirements. We provide a technical account manager
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Online training and documentation is provided with the service. Onsite f2f training at an extra fee
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Full access to mysql database export facilities
- End-of-contract process
- Support is removed. There is no need to remove software from client servers as the product is open source
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None
- Service interface
- No
- API
- Yes
- What users can and can't do using the API
- (Patient administration) PAS APIS and connection engine for interfacing into medical devices
- API documentation
- No
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Workflow Customisation
reference data customisation
Scaling
- Independence of resources
- We limit users per instance capacity.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
CPU
Disk
Memory
Network - Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Open Eyes Software
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- SQL database export
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- We offer several levels of availability: - Same day service. Recover from failure within same day - One hour service. Recover from failure within one hour - High business continuity. Failover within 60 seconds
- Approach to resilience
- Available on request
- Outage reporting
- An admin dashboard email and text alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Management interfaces are restricted vi HSCN and authenticated access
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- DCB029
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- For hosting we employ a third party providor on the HSCN
- Information security policies and processes
- OWASP guidelines are followed
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Changes are assessed and approved by an independent board and presented as a controlled release
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Our software undergoes DCB029 clinical certification and risk assesment. Patches are released several times per year.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
-
A combination of automated and regular manual testing helps identify potential compromises.
Responses are manage in JIRA system.
Incident response varies depending on severity and SLA's Anywhere form a few hours to a few days - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Jira process and software is produced. Regular service level reports are produced
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Health and Social Care Network (HSCN)
Pricing
- Price
- £2,500 a unit a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Free demonstration service data is wiped periodically