ToukanEyes Ltd

OpenEyes EMR Electronic Medical Records for Ophthalmology

OpenEyes provides Electronic Medical Records for Ophthalmology. Designed with Ophthalmologists from across the community: Cataract, Glaucoma, MR, AMD, VR, Emergency, Paediatrics etc. Best-of-breed anatomical diagrams and forms allow EMR management whilst delivering care. Community optometrists and hospital outcomes drive progression dashboards, surgical audit, and RCOphth NOD Cataract Audit. ISO9001 certified.


  • Record Examinations: patient history, finding, diagnosis, clinical management, and more
  • Record Operation Notes: including procedures, protocol used, agents, complication, etc.
  • Automatic Letter Correspondence Generation, Transmission to GP and Hospital EDRMS
  • Operations Listing and Scheduling
  • Medications and Prescribing
  • Virtual Clinic
  • Demographics and Clinic Lists: PAS Integration
  • Ophthalmic Device Integration: IOL Biometry, Visual Fields, Fundus Camera, OCT
  • RCOphth National Ophthalmology Database Cataract Audit
  • Structured Clinical Coded Data / Health Informatics


  • Patient records always available (no more missing paper notes)
  • All clinical information in one place
  • No duplication (no need to copy information between paper forms)
  • Dashboards provide concise view of patient condition and treatment plan
  • Data analytics, reporting, and extracts
  • Highly configurable to meet the needs of the Trust


£2500 per unit per month

  • Free trial available

Service documents


G-Cloud 11

Service ID

1 6 3 3 2 9 1 6 2 9 9 7 3 0 5


ToukanEyes Ltd

Gulfam Yunus


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements Either local IT infrastructure or Access to the HSCN network

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Same Day response during business hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide 3rd line level support to resolve supported software issues Typical costs are up to $2,500/month depending on requirements. We provide a technical account manager
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training and documentation is provided with the service. Onsite f2f training at an extra fee
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Full access to mysql database export facilities
End-of-contract process Support is removed. There is no need to remove software from client servers as the product is open source

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface No
What users can and can't do using the API (Patient administration) PAS APIS and connection engine for interfacing into medical devices
API documentation No
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Workflow Customisation
reference data customisation


Independence of resources We limit users per instance capacity.


Service usage metrics Yes
Metrics types CPU
Reporting types Real-time dashboards


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Open Eyes Software

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach SQL database export
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability We offer several levels of availability: - Same day service. Recover from failure within same day - One hour service. Recover from failure within one hour - High business continuity. Failover within 60 seconds
Approach to resilience Available on request
Outage reporting An admin dashboard email and text alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Management interfaces are restricted vi HSCN and authenticated access
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications DCB029

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach For hosting we employ a third party providor on the HSCN
Information security policies and processes OWASP guidelines are followed

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes are assessed and approved by an independent board and presented as a controlled release
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our software undergoes DCB029 clinical certification and risk assesment. Patches are released several times per year.
Protective monitoring type Undisclosed
Protective monitoring approach A combination of automated and regular manual testing helps identify potential compromises.
Responses are manage in JIRA system.
Incident response varies depending on severity and SLA's Anywhere form a few hours to a few days
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Jira process and software is produced. Regular service level reports are produced

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Health and Social Care Network (HSCN)


Price £2500 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Free demonstration service data is wiped periodically

Service documents

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